Our experience with Mark was that he was very detailed in planning the project but I was quite dissatisfied with his foreman and what happened on the site. I liked the management and how the project was planned and was quite satisfied but not satisfied with the foreman.
I would happily recommend Trace to a friend or family...
They did a wonderful job and were very receptive to all my ideas.
We were extremely pleased. They stayed within our budget. They finished the project one week early. We would recommend them to anyone.
I have used Trace Ventures on multiple projects large and not so large. They bring solutions and fresh ideas, really listen to what you are trying to accomplish, have a project management and communications process that keeps the owner up to speed on the whole project, knowing that it will be completed on time and on budget.
I already have, many times!
Compares Against Others - Far superior. More dependable, more transparent, more honest, better communication, tried to minimize the intrusion into our lives and disruption in the household in ways others did not, worked as efficiently as possible, more committed to high quality product.
Trace hires good workers and does good work, but the company itself I would never work with again.A Lee Tucker JrNashville, TN
Points Of Satisfaction - The people are reliable, professional, and a pleasure to work with.
The team at Trace had great ideas to bring our project to life and handled it with care from start to finish. I would absolutely use them again and highly recommend them for anyone who wants beautiful home renovations that are built to last.
Points Of Satisfaction - The attention to detail- particularly by Mark Holiday
Compares Against Others - They did an outstanding job, offered many suggestions, were patient with changes we wanted to make and always willing to look at multiple options for the project.
Additional Comments - Mark Holiday was our first contact with Trace, his input was invaluable, hs patience was unending and he was there for guidance throughout the project. RIck Dismukes, our project manager was also a pleasure to work with.
Points Of Satisfaction - communication and the thought that was put into the design, and their willingness to look at options for the most cost effective ways to achieve the results we were looking for
Points Of Satisfaction - Communication and billing transparency
Compares Against Others - They are superior to other builders. Other builders take a long time but these guys were on time.
Points Of Satisfaction - Consistently outstanding service.
Points Of Satisfaction - Very professional.
Points Of Satisfaction - The project manager and administrative staff are very professional. They got the project done and are very organized.
Trace Ventures exceeded our already high expectations.
Improvement Suggestion - As a developer we value a high degree of quality and workmanship, but we also value speed. Being sensitive to that would be the only thing I could add.
Points Of Satisfaction - I liked the high quality, high-level of craftsmanship, and the great individuals.
Compares Against Others - I think what stands out is a very high degree of focus on all the details that are important to us. Sometimes contractors overlook the importance of seemingly minor details that are very important to us.
They were professional and responded to my concerns in a timely way.
Points Of Satisfaction - I liked that they were easy to work with and had good communication. They followed through on what they committed to do.
Compares Against Others - Tracy Ventures was significantly better than the other builders.
The services were exceptional. All the people were fine and they were an absolute delight to work with. I was delighted to have been referred to them.
Points Of Satisfaction - The head of Trace, Mark, knows what's going on. Communication was very good and very regular. The people were very easy to get in touch with and there were no surprises. There was good leadership, good management, and very skilled personnel. We did live in the house for over two months while they were doing the work and they did a great job of staying out of our way.
Additional Comments - If I need anything like this again I will be sure to contact Trace Ventures.
Points Of Satisfaction - The project manager on site Josh Curry was very thoughtful and helpful in troubleshooting the subcontractors.
Compares Against Others - Trace is far and away the best experience.
Points Of Satisfaction - What I liked most about working with Trace Ventures is that they were easy to deal with, and they did a good job of communicating and managing expectations.
Improvement Suggestion - Excellent job and schedule management on an extremely difficult assignment.
Compares Against Others - A boutique firm with “craftsman” verses laborers.
Points Of Satisfaction - The people are outstanding...
Compares Against Others - Wonderful to work with!! Would use again!
Points Of Satisfaction - Everyone was responsive and professional.
We appreciate the commitment to quality that Mark, Michael, Rick and Danny and the whole team have. They had the commitment to finish the project that we were pleased and satisfied with. We are pleased with the quality of the work and the relationship we built along the way.
Likely To Recommend - I would not hesitate to recommend the Trace crew to friends and family. I have done that. I think there are some things that Michael will try and has tried with them to incorporate how they go forward. The people we worked with and the quality of the product, we are pleased with. They were great to work with. We appreciate the commitment to quality that Mark, Michael, Rick and Danny and the whole team have. They had the commitment to finish the project that we were pleased and satisfied with. We are pleased with the quality of the work and the relationship we built along the way.
Points Of Satisfaction - I liked working with them because of their commitment to quality, specifically the great work and the above and beyond attitude with Michael and Danny. They were our day to day contact. Michael was always in contact with us and coming up with ideas to save us in a quality way. It wanted to make sure we were happy. He had the commitment to quality and the attitude to go above and beyond. It was greatly appreciated. It was better quality than expected. The relationship established with them too. We put a lot of faith into them, the company, and the crew. Professionalism is important. It was very good and allowed us to get through hurdles.
They took my non-designer ideas and made it come to life.
I couldn't imagine a better experience.
Likely To Recommend - I have already done so numerous times and I will continue to do so. You have my initials wrong. They should be either JH or JHH, not JHL
Points Of Satisfaction - Professional and courteous personnel, timeliness, expert advice and workmanship, good demeanor from all at all times.
Compares Against Others - Head and shoulders above.
Additional Comments - Keep up the good work!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Trace Ventures as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys