They were perfect.
The employees of total roof were very professional thru the whole project. I really liked having a crew boss who was on site the whole time to answer all my questions
Areas For Improvement - They did not fall short any where on the whole project
Areas Of Satisfaction - I watched the whole process of taking off the old roof and installing the new roof. They showed me old decking that needed replaced and answered all my questions each step of the way
Recognized Excellence - Ray Baldree was my sales person who went over everything with me after inspecting my old roof.Rusty Osborne was the crew boss who took the time to explain every step of the way what the roof crew was doing.
Additional Comments - I could not be any happier with Total Roof Solutions than I am, I finally feel like I will not have other issues with my roof. They did such a wonderful job and took the time to answer all my questions, thank you for such a wonderful job, and having such wonderful employees.
Areas Of Satisfaction - We were very satisfied with Ben. He is easy going , and we never felt pushed or pressured. He responded in a timely manner to all of our concerns
Areas Of Satisfaction - I was most satisfied with the promptness of them being there and finishing it in one day.
They were very professional, cleaned up, and did everything they said they would do in a timely manner.
Recognized Excellence - Ray and Rusty were both great.
From the quote to completion, Total Roof Solutions was professional and competent.
everyone I worked with or spoke to was pleasant, they showed up on time and got the work done on the timeline we agreed to, under budget. I would hire TRS again without hesitation.
Areas For Improvement - tRS exceeded my expectations.
Recognized Excellence - Chris made everything easy to understand, because I'm not a roofer, but without sounding condescending. He responded quickly was very pleasant to work with.
Recognized Excellence - Ray did exceptional work.
Total Rood Solutions did an awesome job and answered all questions that I had. The new roof looks great.
Areas Of Satisfaction - The workers were very diligent and they worked very quickly. They cleaned everything completely before they left. I was very happy with them.
Recognized Excellence - Rusty, the head of the crew, was very good.
The roof is gorgeous, the crew was great, and I have never been so pleased with a roof in my life. They really did a great job.
Additional Comments - I've worked with Steven in the past and I know he does quality work. We have never had any issues.
Very professional. Had no problems at all from this group. Would use them again for future projects that they handle.
Recognized Excellence - They were all amazing. As I started this venture I was a bit skeptical since it was my second roof in ten years and I trusted no one. I gave Ray Baldree a list of conditions that I changed often. I requested all sorts of documents and had all sorts of questions and even rode out to inspect the office facilities. No matter how many times I changed the scope of work, or demanded documents for my own comfort , they adjusted. Josh came out to my house on the day of installation to make sure that every thing met my requests, and at the end when I was not quite happy with a part of the gutter system, though I made the decision, they came out and adjusted it to my satisfaction without additional charges.
Additional Comments - I would honestly use this group of contractors for my every need if I could.
Areas Of Satisfaction - I am most satisfied with the overall quality of the job; the materials and workmanship.
Areas Of Satisfaction - I am most satisfied with the time that it was installed in.
I am very pleased with the job and everything that they did for us. They delivered an outstanding service!
Areas Of Satisfaction - I am very pleased with the job and everything that they did for us. They delivered an outstanding service.
Recognized Excellence - The sales representative, Ray B., was excellent throughout the entire process. The total team effort was exceptional. The supervisor who inspected the roof was very thorough and informative.
Additional Comments - I am just extremely satisfied with this company and their workmanship. They were very professional and did excellent work. I am planning on using them in the future for the siding on my home.
From start to finish, everyone from Total Roofing Solutions were very friendly, professional, and took pride in workmanship. No pressure sales tactics and all questions about products, installation, and financing were answered.
Contractor Knowledge - Product descriptions, installation processes, and financing options were explained in detail and all questions were answered quickly.
Professional & Organized - Everyone involved in my engagement were friendly, professional and demonstrated a very high degree of pride in their work.
Installation Crew - Work was performed quickly and in a very artesian manner.
Likely To Recommend - I found Total Roof Solutions thru the Trust Dale website and very glad I chose Total Roof Solutions. I had been researching other roofing solutions and found the Total Roof was the best value and very competitive in pricing for an upgrade product. Yes I will recommend Total Roofing Solutions!!! From start to finish, everyone from Total Roofing Solutions were very friendly, professional, and took pride in workmanship. No pressure sales tactics and all questions about products, installation, and financing were answered.
The job was completed while I was out of town am I am very satisfied with your work. Thank you.
Areas Of Satisfaction - Total roof came in with a competitive price. the repairs were started and and finished in and the time agreed upon great experience overall
This is a serious and professional company. They are competent and well-organized. Every member of the work crew knew what to do and took their tasks serious and professional. From professional point of view i take the issue of safety seriously, I was glad that they met and exceeded my expectations; they delivered both quality and quantity.What amazed me most was that they completed the project before I paid. If you are thinking of changing your roof, please look no further.
I am real happy with my new roof and new look of my home...the crew at TRS did what was proposed. Although there were a few minor hiccups with fit and finish , Josh took care of them quickly and resolved them accordingly. I was most impressed by the cleanliness of jobsite and I didn't have hundreds of old nails coming out of my gutter spouts. 'Hats off' to crew and staff.
Areas Of Satisfaction - Cleanliness of site-because who wants a mess left behindQuick response to any issues.-because nobody wants to 'stew' for days about an issue that bothers them..
Very satisfied with the job that was done.
Total Roof Solutions arrived on time and completed my roof replacement without any problems. I am satisfied with their workmanship and how nice my roof looks. I would recommend TRS to anyone replacing a roof.
Areas Of Satisfaction - They did a great job cleaning up and removing everything.
Recognized Excellence - Chris Dugan has been my “go to” guy for both of my projects in the last 2 years. But everyone had been very helpful in getting the job done.
Additional Comments - I plan to us TRS for future projects if needed, and recommend TRS to any of my friends or neighbors.
Areas Of Satisfaction - Followed thru as promised.
Professional, helpful and job was completed on time.
Areas Of Satisfaction - I did not have to be home which was wonderful. They answered all my questions and I had a lot. They cleaned up the job site without any issues. They were totally professional at all times. Great guys to deal with.
Recognized Excellence - Rusty, Josh and Ray. My roofers were great, but I forgot their names.
I’m 110% satisfied with TRS. Rusty and Chris was great to work with. Did an excellent job and very reasonable price on my roof leak. Will definitely recommend them for future business.
Areas Of Satisfaction - Rusty and Chris explained everything and more about the condition of my roof. Wonderful people to work with.
Areas Of Satisfaction - Customer service. Very responsive to all my calls and questions.
Recognized Excellence - Mr. Baldree was very thorough and knowledgeable and I felt like I wasn’t being up sold on something I didn’t want.
I am very pleased with my decision to use Total Roof Solutions. My roof looks great, the work was completed in a day and everything was cleaned up before they left. I would highly recommend them to anyone needing work done on their roof.
They did an amazing job at a fair price.
Areas Of Satisfaction - I was satisfied with the quality of work and their professionalism.
i would totally recommend Total roof solution to any body interested in quality workmanship. The crew worked in extreme hard weather conditions. Always showed up on time Kept the job site clean very well pleased.
Areas Of Satisfaction - The quality workman ship was excellant
This roof installation is the second, in two years, that TRS has installed for me. The first installation was not my at my primary residence. I was impressed with the workmanship and their professionalism, so it was an easy decision for me to do business with them again.
Areas Of Satisfaction - The professional and respectful way I was dealt with was outstanding!
Recognized Excellence - The crew consisting of Jose, Julio and the third man, whose name I don't remember, were exceptional in that they showed up on time and worked together like a "well oiled machine."
Areas Of Satisfaction - I was most satisfied with the presentation from the salesman.
Total Roof Solutions did exactly what we wanted them to do, especially in repairing a collapsed roof over an enclosed patio. Other companies wanted to just quote on the roofing and were not interested in the project. The total project was replacing the plywood and damaged rafters in the patio area and then reroofing the entire house. The project was done in long one day. .
I thought they did a very good job. I am very satisfied.
Total roof was excellent!! You have to come and see my new gutters! I wish total roof had a sign. I would proudly display on my yard!
They are very easy to work with and did what they said they would do. I am completely satisfied.
I did some comparison, and while TRS was not the least cost, it was the best value. By that I mean, cost and warranty much better (superior is a better term) than the lowest quote. Extremely happy with the work ethic of the crew. We have a couple of other houses and will be using TRS with their time comes.
Very professionals. Very clean job. I'm very satisfied with the job.
Areas Of Satisfaction - I was most satisfied with the workmanship. They worked very hard, completed the job in one day, and cleaned everything up.
Very satisfied with communication and performance!
Areas Of Satisfaction - I was most satisfied with them showing up as scheduled and following through with the job.
They were knowledgeable and professional
Recognized Excellence - I would like to recognize Josh and the guy that came out initially for their exceptional service
Areas Of Satisfaction - I was most satisfied that they made a great effort in getting the job done in a timely manner. We had a lot of rain and they really tried to work through the weather as best as possible.
Steve and his team at TRS were great. Very honest, upfront and transparent about the process. They did what they said they would do in the time frame that frame we agreed upon. They are a notch above other roofing companies.
Areas Of Satisfaction - I in no way felt pressured or hurried throughout the whole experience. The recommendations and color matching of my home where perfect.
Recognized Excellence - Chris Dugan and Josh Kelly where supper helpful and professional. But I don't think you could go wrong with whomever you get.
I am glad I used Total Roof Solutions. I would recommend them to family and friends. I will likely call upon them in the future for any work.
I'm very satisfied. I chose them because they were professional and I wasn't disappointed.
Schedule - I was told that the job would be completed in 1 day and it was completed as scheduled. Great job!!!
Areas Of Satisfaction - I am most satisfied with the quality of work I received.
Recognized Excellence - Josh was exceptional!
I had to ask the questions and all the answers I was given was not done. I was worried about the spacing between the 1x4s being 2 foot on center. He told me don't worry about it there on 16 in. center. screens wood be placed over the existing vent holes that was not done. No 1x4s were placed around the protruding pipes or the fireplace. a screw was screwed in sideways with a finger full of silicone wiped on it.Im not sure but I think most of the screws are to tight. The metal is starting to ripple up. the roof vents were going to be replaced with a continuous ridge vent the worker I talk to said if I had paid for it he would do it . He then calls the sales man he said just cut 30 feet of it . so I ask why not all of it he said he did not wont to damage his saw blade. so I got my saw and was going to finish the ridge vent but one of the other workers volunteered to finish it for me. the panels are not covered enough with the ridge vent cover in some areas its 1/4 inch.I dont think thats enough to take care of the rain splash or the wind blown rain. I was told the 1x4 slats that the metal was to be screwed to wood have lines popped from top to the bottom so they wood know where the truss was to put the screws. That was not done instead we got one screw on the end two screws in the middle and one more on the other end. The one person whom I think was in charge acted like he didn't even wont to be there. They left nails and screws and staples AND cigarette buts all over the yard and driveway. My Daughter had came to visit and see the new roof and a screw was in her tire and had to replace it. They were suppose to pay for the tire but haven't done so as yet. we got the magnet on wheels to pick up the debris
They did an excellent job in a timely orderly fashion. They helped me a lot working with the insurance company. Josh was great.
Recognized Excellence - I would like to recognize the office personal that I spoke with for his exceptional service.
Additional Comments - They were easy to work with and did a professional job. They had all great ratings and they were outstanding. I didn't pay a lot but I got really great service. The price was fair and I received high quality work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Total Roof Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys