About this company
Total Roof Solutions
Total Roof Solutions is the local roofing contractor you can trust to handle your new roof installation, roof replacement, and roof repair for your residential or commercial roofing project. Whether your considering a shingle roof such as asphalt, wood shake, and real slate, or maybe ornamental copper or other architectural metal roof sytem, Total Roof Solutions is your qualified roof contractor to complete your project for you right the first time for years of guaranteed protection. Show more
Total Roof Solutions is the local roofing contractor you can trust to handle your new roof installation, roof replacement, and roof repair for your residential or commercial roofing project. Whether your considering a shingle roof such as asphalt, wood shake, and real slate, or maybe ornamental copper or other architectural metal roof sytem, Total Roof Solutions is your qualified roof contractor to complete your project for you right the first time for years of guaranteed protection.
Total Roof Solutions was born as an expansion of our construction business to answer the call of many of our clients who were not happy with their experiences they had with unscrupulous and unreliable roofing contractors. As Roofing Contractors specializing in residential and commercial roofs, we set out to give our customers the best service possible by supplying the highest quality products with expert craftsmanship, and a great price.
Too many times consumers are taken advantage of by “fly-by-night contractors” or “stormchasers” that are in business to make a quick buck, providing inferior products and workmanship. Always beware of the “door-to-door” roofing salesman. They won’t be around tomorrow, so their concern is not for any problems you may have in the future from their shoddy work. We have built our business from the reputation we already had with our clients.
For three generations we have been providing superior products and quality workmanship that has made it easy to stand behind our work. We guarantee all our work to your satisfaction, not just the manufacturer’s warranties. This shows in the repeat and referral business that we do. A full 70% of the all the work we do is repeat and referral. The difference is we care about you and your home or business, and after your experience with us you will have no trouble recommending us to your family, friends, and neighbors. Hide
Types of work
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Customer satisfaction
Of 382 customers surveyed, 225 respondedReviews 205
Of 225 respondents, 205 left a reviewRecent reviews
Mae F.
They were perfect.
Carla H.
The employees of total roof were very professional thru the whole project. I really liked having a crew boss who was on site the whole time to answer all my questions
Additional comments
Areas For Improvement
Areas For Improvement - They did not fall short any where on the whole project
Areas Of Satisfaction
Areas Of Satisfaction - I watched the whole process of taking off the old roof and installing the new roof. They showed me old decking that needed replaced and answered all my questions each step of the way
Recognized Excellence
Recognized Excellence - Ray Baldree was my sales person who went over everything with me after inspecting my old roof.Rusty Osborne was the crew boss who took the time to explain every step of the way what the roof crew was doing.
Additional Comments
Additional Comments - I could not be any happier with Total Roof Solutions than I am, I finally feel like I will not have other issues with my roof. They did such a wonderful job and took the time to answer all my questions, thank you for such a wonderful job, and having such wonderful employees.
Alton B.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - We were very satisfied with Ben. He is easy going , and we never felt pushed or pressured. He responded in a timely manner to all of our concerns
Randy C.
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Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the promptness of them being there and finishing it in one day.
Roger G.
They were very professional, cleaned up, and did everything they said they would do in a timely manner.
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Recognized Excellence
Recognized Excellence - Ray and Rusty were both great.
Lynn R.
From the quote to completion, Total Roof Solutions was professional and competent.
Jessica K.
everyone I worked with or spoke to was pleasant, they showed up on time and got the work done on the timeline we agreed to, under budget. I would hire TRS again without hesitation.
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Areas For Improvement
Areas For Improvement - tRS exceeded my expectations.
Recognized Excellence
Recognized Excellence - Chris made everything easy to understand, because I'm not a roofer, but without sounding condescending. He responded quickly was very pleasant to work with.
Alexander G.
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Recognized Excellence
Recognized Excellence - Ray did exceptional work.
Stephen K.
Total Rood Solutions did an awesome job and answered all questions that I had. The new roof looks great.
Cynthia K.
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Areas Of Satisfaction
Areas Of Satisfaction - The workers were very diligent and they worked very quickly. They cleaned everything completely before they left. I was very happy with them.
Recognized Excellence
Recognized Excellence - Rusty, the head of the crew, was very good.
Robert M.
The roof is gorgeous, the crew was great, and I have never been so pleased with a roof in my life. They really did a great job.
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Additional Comments
Additional Comments - I've worked with Steven in the past and I know he does quality work. We have never had any issues.
Phyllis G.
Very professional. Had no problems at all from this group. Would use them again for future projects that they handle.
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Recognized Excellence
Recognized Excellence - They were all amazing. As I started this venture I was a bit skeptical since it was my second roof in ten years and I trusted no one. I gave Ray Baldree a list of conditions that I changed often. I requested all sorts of documents and had all sorts of questions and even rode out to inspect the office facilities. No matter how many times I changed the scope of work, or demanded documents for my own comfort , they adjusted. Josh came out to my house on the day of installation to make sure that every thing met my requests, and at the end when I was not quite happy with a part of the gutter system, though I made the decision, they came out and adjusted it to my satisfaction without additional charges.
Additional Comments
Additional Comments - I would honestly use this group of contractors for my every need if I could.
Tim G.
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Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with the overall quality of the job; the materials and workmanship.
Robert M.
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Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with the time that it was installed in.
Harry C.
I am very pleased with the job and everything that they did for us. They delivered an outstanding service!
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Areas Of Satisfaction
Areas Of Satisfaction - I am very pleased with the job and everything that they did for us. They delivered an outstanding service.
Recognized Excellence
Recognized Excellence - The sales representative, Ray B., was excellent throughout the entire process. The total team effort was exceptional. The supervisor who inspected the roof was very thorough and informative.
Additional Comments
Additional Comments - I am just extremely satisfied with this company and their workmanship. They were very professional and did excellent work. I am planning on using them in the future for the siding on my home.
Walter T.
From start to finish, everyone from Total Roofing Solutions were very friendly, professional, and took pride in workmanship. No pressure sales tactics and all questions about products, installation, and financing were answered.
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Contractor Knowledge
Contractor Knowledge - Product descriptions, installation processes, and financing options were explained in detail and all questions were answered quickly.
Professional & Organized
Professional & Organized - Everyone involved in my engagement were friendly, professional and demonstrated a very high degree of pride in their work.
Installation Crew
Installation Crew - Work was performed quickly and in a very artesian manner.
Likely To Recommend
Likely To Recommend - I found Total Roof Solutions thru the Trust Dale website and very glad I chose Total Roof Solutions. I had been researching other roofing solutions and found the Total Roof was the best value and very competitive in pricing for an upgrade product. Yes I will recommend Total Roofing Solutions!!! From start to finish, everyone from Total Roofing Solutions were very friendly, professional, and took pride in workmanship. No pressure sales tactics and all questions about products, installation, and financing were answered.
Eloise I.
The job was completed while I was out of town am I am very satisfied with your work. Thank you.
Marci P.
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Areas Of Satisfaction
Areas Of Satisfaction - Total roof came in with a competitive price. the repairs were started and and finished in and the time agreed upon great experience overall
Osy O.
This is a serious and professional company. They are competent and well-organized. Every member of the work crew knew what to do and took their tasks serious and professional. From professional point of view i take the issue of safety seriously, I was glad that they met and exceeded my expectations; they delivered both quality and quantity.What amazed me most was that they completed the project before I paid. If you are thinking of changing your roof, please look no further.
Keith R.
I am real happy with my new roof and new look of my home...the crew at TRS did what was proposed. Although there were a few minor hiccups with fit and finish , Josh took care of them quickly and resolved them accordingly. I was most impressed by the cleanliness of jobsite and I didn't have hundreds of old nails coming out of my gutter spouts. 'Hats off' to crew and staff.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Cleanliness of site-because who wants a mess left behindQuick response to any issues.-because nobody wants to 'stew' for days about an issue that bothers them..
Carlene B.
Very satisfied with the job that was done.
Audrey H.
Total Roof Solutions arrived on time and completed my roof replacement without any problems. I am satisfied with their workmanship and how nice my roof looks. I would recommend TRS to anyone replacing a roof.
John P.
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Areas Of Satisfaction
Areas Of Satisfaction - They did a great job cleaning up and removing everything.
Ernie W.
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Recognized Excellence
Recognized Excellence - Chris Dugan has been my “go to” guy for both of my projects in the last 2 years. But everyone had been very helpful in getting the job done.
Additional Comments
Additional Comments - I plan to us TRS for future projects if needed, and recommend TRS to any of my friends or neighbors.
Customer in McDonough, GA
Areas Of Satisfaction
Areas Of Satisfaction - Followed thru as promised.
GuildQuality
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