They were perfect.
The employees of total roof were very professional thru the whole project. I really liked having a crew boss who was on site the whole time to answer all my questions
Areas For Improvement - They did not fall short any where on the whole project
Areas Of Satisfaction - I watched the whole process of taking off the old roof and installing the new roof. They showed me old decking that needed replaced and answered all my questions each step of the way
Recognized Excellence - Ray Baldree was my sales person who went over everything with me after inspecting my old roof.Rusty Osborne was the crew boss who took the time to explain every step of the way what the roof crew was doing.
Additional Comments - I could not be any happier with Total Roof Solutions than I am, I finally feel like I will not have other issues with my roof. They did such a wonderful job and took the time to answer all my questions, thank you for such a wonderful job, and having such wonderful employees.
Areas Of Satisfaction - We were very satisfied with Ben. He is easy going , and we never felt pushed or pressured. He responded in a timely manner to all of our concerns
Areas Of Satisfaction - I was most satisfied with the promptness of them being there and finishing it in one day.
They were very professional, cleaned up, and did everything they said they would do in a timely manner.
Recognized Excellence - Ray and Rusty were both great.
From the quote to completion, Total Roof Solutions was professional and competent.
everyone I worked with or spoke to was pleasant, they showed up on time and got the work done on the timeline we agreed to, under budget. I would hire TRS again without hesitation.
Areas For Improvement - tRS exceeded my expectations.
Recognized Excellence - Chris made everything easy to understand, because I'm not a roofer, but without sounding condescending. He responded quickly was very pleasant to work with.
Recognized Excellence - Ray did exceptional work.
Total Rood Solutions did an awesome job and answered all questions that I had. The new roof looks great.
Areas Of Satisfaction - The workers were very diligent and they worked very quickly. They cleaned everything completely before they left. I was very happy with them.
Recognized Excellence - Rusty, the head of the crew, was very good.
The roof is gorgeous, the crew was great, and I have never been so pleased with a roof in my life. They really did a great job.
Additional Comments - I've worked with Steven in the past and I know he does quality work. We have never had any issues.
Very professional. Had no problems at all from this group. Would use them again for future projects that they handle.
Recognized Excellence - They were all amazing. As I started this venture I was a bit skeptical since it was my second roof in ten years and I trusted no one. I gave Ray Baldree a list of conditions that I changed often. I requested all sorts of documents and had all sorts of questions and even rode out to inspect the office facilities. No matter how many times I changed the scope of work, or demanded documents for my own comfort , they adjusted. Josh came out to my house on the day of installation to make sure that every thing met my requests, and at the end when I was not quite happy with a part of the gutter system, though I made the decision, they came out and adjusted it to my satisfaction without additional charges.
Additional Comments - I would honestly use this group of contractors for my every need if I could.
Areas Of Satisfaction - I am most satisfied with the overall quality of the job; the materials and workmanship.
Areas Of Satisfaction - I am most satisfied with the time that it was installed in.
I am very pleased with the job and everything that they did for us. They delivered an outstanding service!
Areas Of Satisfaction - I am very pleased with the job and everything that they did for us. They delivered an outstanding service.
Recognized Excellence - The sales representative, Ray B., was excellent throughout the entire process. The total team effort was exceptional. The supervisor who inspected the roof was very thorough and informative.
Additional Comments - I am just extremely satisfied with this company and their workmanship. They were very professional and did excellent work. I am planning on using them in the future for the siding on my home.
From start to finish, everyone from Total Roofing Solutions were very friendly, professional, and took pride in workmanship. No pressure sales tactics and all questions about products, installation, and financing were answered.
Contractor Knowledge - Product descriptions, installation processes, and financing options were explained in detail and all questions were answered quickly.
Professional & Organized - Everyone involved in my engagement were friendly, professional and demonstrated a very high degree of pride in their work.
Installation Crew - Work was performed quickly and in a very artesian manner.
Likely To Recommend - I found Total Roof Solutions thru the Trust Dale website and very glad I chose Total Roof Solutions. I had been researching other roofing solutions and found the Total Roof was the best value and very competitive in pricing for an upgrade product. Yes I will recommend Total Roofing Solutions!!! From start to finish, everyone from Total Roofing Solutions were very friendly, professional, and took pride in workmanship. No pressure sales tactics and all questions about products, installation, and financing were answered.
The job was completed while I was out of town am I am very satisfied with your work. Thank you.
Areas Of Satisfaction - Total roof came in with a competitive price. the repairs were started and and finished in and the time agreed upon great experience overall
This is a serious and professional company. They are competent and well-organized. Every member of the work crew knew what to do and took their tasks serious and professional. From professional point of view i take the issue of safety seriously, I was glad that they met and exceeded my expectations; they delivered both quality and quantity.What amazed me most was that they completed the project before I paid. If you are thinking of changing your roof, please look no further.
I am real happy with my new roof and new look of my home...the crew at TRS did what was proposed. Although there were a few minor hiccups with fit and finish , Josh took care of them quickly and resolved them accordingly. I was most impressed by the cleanliness of jobsite and I didn't have hundreds of old nails coming out of my gutter spouts. 'Hats off' to crew and staff.
Areas Of Satisfaction - Cleanliness of site-because who wants a mess left behindQuick response to any issues.-because nobody wants to 'stew' for days about an issue that bothers them..
Very satisfied with the job that was done.
Total Roof Solutions arrived on time and completed my roof replacement without any problems. I am satisfied with their workmanship and how nice my roof looks. I would recommend TRS to anyone replacing a roof.
Areas Of Satisfaction - They did a great job cleaning up and removing everything.
Recognized Excellence - Chris Dugan has been my “go to” guy for both of my projects in the last 2 years. But everyone had been very helpful in getting the job done.
Additional Comments - I plan to us TRS for future projects if needed, and recommend TRS to any of my friends or neighbors.
Areas Of Satisfaction - Followed thru as promised.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Total Roof Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys