Friendliness, customer focus, and attention to detail

Kelsey is easy to work and talk to. Very professional but down to earth. All we have e dealt with so far have been helpful with no issues.

The easy buy program made it so much more feasible to keep our current home during the build. Communication during the sales and build process were great. The home is beautiful.

Tilson came through with flying colors on listening to our needs and meeting our goals!

The process was so smooth and easy. Everyone was knowledgeable and helpful. We had no issues.

Communication

Communication - Great communication.

Areas Of Satisfaction

Areas Of Satisfaction - the process itself was so great, and the communication with the manager was so great. We love the design and the process of choosing the design.

Recognized Excellence

Recognized Excellence - Kelsey Rose was the one who helped us at the office. She was so helpful and helped me design everything. I would also like to recognize Call Cade, who was the project manager.

Additional Comments

Additional Comments - Kelsi and the Weatherford team have been nothing short of great with us

Easy and fun expierence from start to finish!

Areas Of Satisfaction

Areas Of Satisfaction - Kelsey was great from start to finish!

Everyone was very helpful.

Recognized Excellence

Recognized Excellence - Darla Skillman and Jodi Drew

Many problems from the site representatives and what was actually going to be put on the construction

The sales people repeatedly tell you things that are an absolute lie i.e. all the trades that build Tilson homes are Tilson employees. Additionally, several features that are talked about in detail and supposedly “noted” and included in the “custom” home plan are mysteriously missing from the plan the general contractor receives then the sales office will charge you hundreds of dollars as a penalty to add back on what they omitted. They also fail to tell you about the dumb, outdated and ugly “Tilson way” of building a house but you’ll find out what the “Tilson way” is when they’ve built it into your “custom” home and they refuse to change it, i.e. painting all door hinges, not properly laying a floor requiring the need quarter round AND caulking, door packages are not consistent throughout the house plus many other things. Thanks Kelsey Rose and Darla Skillman.

Greatly helpful

Recognized Excellence

Recognized Excellence - Darla and Kelsey in the Weatherford office helpful with planning. Call Cade as builder had great attention to detail, communicated greatly (at least once a week, more if we had questions), and had us ready ahead of schedule by months.

Additional Comments

Additional Comments - Amazing experience. We love our house. Ease of design in one place at one time.

I don't really have comments regarding it.

I am very happy with the overall experience… my only complaint with the whole thing would be the lack of communication when we were trying to get things fixed ESPECIALLY AFTER Closing…

Recognized Excellence

Recognized Excellence - Jodi Drew is a Gem!

In the future, we would not consider using Tilson for a new home.

I am satisfied with their work. The contractor, Logan, I appreciated him a whole lot because he kept in touch with me. Overall, they were great during the process after my husband passed away, and I appreciated them. I am pleased with my home overall.

Recognized Excellence

Recognized Excellence - I would like to recognize Darla and Logan.

They took forever.

Recognized Excellence

Recognized Excellence - I would like to recognize Jody.