The customer service is second to none

.

Very professional

They did a good job!

Areas Of Satisfaction

Areas Of Satisfaction - Tilson Homes met and exceeded my expectations because everything they said they were going to do, they did.

Recognized Excellence

Recognized Excellence - Mariah and Hunter were exceptional.

Tilson felt like we had family helping us from the very beginning of designing to home completion.

Additional Comments

Additional Comments - So far, it has been a great experience. Lauren has been a great help, and we are now in the first steps of building our home. Every step so far has been excellent. They are always on the spot, answering any questions we have.

Areas Of Satisfaction

Areas Of Satisfaction - How fast the home was built.

Recognized Excellence

Recognized Excellence - Lauren Slafka for the sales and design of the house, And Hunter for the communication in letting us know what to expect and when.

Additional Comments

Additional Comments - We were very comfortable with everyone at Tilson-Waco from the very beginning to closing and getting what we wanted done and in a timely manner. It felt like we were working family!

Great communication. Accountability. Efficient timing. "Easy buy financing" was probable the biggest plus.

Loved that I didn’t have to do a traditional construction loan.

This company did an amazing job building our home to perfection. They went above and beyond from the moment we stepped foot in that office to stepping foot into our home!

I might would recommend just for the $500 referral.

In fact we’ve already recommended Tilson to some family members.

Communication

Communication - We had an accurate schedule month by month and knew exactly what and when to expect it.

Quality Of Workmanship

Quality Of Workmanship - Dustin made us feel the quality of workmanship was important to him. He found little things we never saw. Even minute details were important to him.

Quality Of Materials

Quality Of Materials - I love the Hardie siding, the granite and cabinet were beautiful.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great! Mariah was easy to work with and made the design phase simple. Dustin was fantastic on the construction. The entire team made a complicated job seem simple. We always knew what to expect and although we had no major problems, I know they would’ve been taken care of quickly.

We were very hopeful for this experience knowing the great experience our Aunt & Uncle had building their home, however we had a lot of bumps in the road. Some of those bumps where hard to get over and caused a lot of extra stress and money on our part. That being said, we love our home and the outcome is wonderful.

Quality Of Materials

Quality Of Materials - The materials seem to be very nice and I am satisfied with them.

Areas Of Satisfaction

Areas Of Satisfaction - Our builder was kind, kept us in the loop and was able to provide us with any answers to questions that we had.

From our first meeting to finally breaking ground we have had a great experience. Our process didn't come without some hurdles but Lacey was amazing throughout the whole process.

Communication

Communication - My husband and I were kept in the loop for the entire process through call, text, email or even a face to face appointment.

Additional Comments

Additional Comments - Lacey Moss is the best!!! She became like family and we developed a great relationship with her. She was so patient with us even when we changed our minds or were undecided about something. She always encouraged us to make the best decision for our home.

Could not be happier with quality and the entire experience!

Additional Comments

Additional Comments - Fast, effective and efficient! Wonderful experience!

Communication

Communication - Timely and appropriate communication!

Quality Of Workmanship

Quality Of Workmanship - Simply outstanding!

Recognized Excellence

Recognized Excellence - Mariah Cloud - Effective at understanding our needs, translating into a home plan and extremely responsive! Greg and John excelled at the buildout and execution! Could not be happier with the results!

Additional Comments

Additional Comments - By far, the best building experience!

Very pleased with the house and the quality of workmanship. The design and product is all that we asked for.

Communication

Communication - All communication was done in a very timely manner. All facets of the building of the home were explained and emails were sent regularly on updates on what had been done.

Additional Comments

Additional Comments - One of the best quality homes I have seen built. Far exceeded my expectations.

Areas For Improvement

Areas For Improvement - They did not fall short or disappoint in any way.

Recognized Excellence

Recognized Excellence - Mariah Cloyd and John Willis and all other reps presented themselves in a very professional manner.

Additional Comments

Additional Comments - Thank you for the wonderful home.

We have had a wonderful experience with everyone from Tilson, especially Lauren Slafka, our salesperson, and Greg Freeman, our builder.

Additional Comments

Additional Comments - Everything has been going great and getting done faster than we thought!

Quality Of Workmanship

Quality Of Workmanship - Everything has been great so far. And any issues were promptly corrected by Greg.

Areas Of Satisfaction

Areas Of Satisfaction - We really enjoyed working with the Waco sales team. Lauren went out of her way to make sure all our questions were answered and we were happy. And she continually checked in with us during the build to see if we needed anything.

Recognized Excellence

Recognized Excellence - Lauren Slafka and Greg Freeman - both get 5 Gold Stars!!!!!

The craftsmanship was kind of poor, but everything else from Tilson Homes - Waco was fantastic.

Recognized Excellence

Recognized Excellence - Courtney McIntyre provided exceptional service.

I felt Courtney in the office was amazing and worked well with me. She was thorough and went out of her way to get answers to my many questions and addressed my concerns. The builder was good, but I have some quality concerns in regards to the woodwork. I believe that there were some corners cut that did not impress me.

Areas Of Satisfaction

Areas Of Satisfaction - My expectations were exceeded when I expressed concern about the foundation issues and Courtney reached out to me to acknowledge them. She then contacted the head engineer and builder to get more of an explanation. Courtney went out of her way to provide the answers I needed and her communication was great.

Recognized Excellence

Recognized Excellence - I would like to recognize Courtney Rispoli for her exceptional service.

Very reliable, great people to work with

Communication

Communication - We were informed every step of the way

Quality Of Workmanship

Quality Of Workmanship - Amazing craftsmanship

Quality Of Materials

Quality Of Materials - Top quality

Areas Of Satisfaction

Areas Of Satisfaction - All ares. We even close ahead of schedule.

Recognized Excellence

Recognized Excellence - Hunter Bates and Courtney Rispoli

Don’t want to put anyone what we went through b

Recognized Excellence

Recognized Excellence - Builder Jonathan Bass

Additional Comments

Additional Comments - The experience of working with Tilson has been great. We felt guided and supported at all times and each step of the journey.

.

Additional Comments

Additional Comments - We were satisfied with what they did.

Recognized Excellence

Recognized Excellence - I would like to recognize Courtney and hunter

Mariah Cloyd was wonderful and would definitely recommend.

Areas Of Satisfaction

Areas Of Satisfaction - Really just loved the experience all around. We were out of state while building & Kyle (out of Boerne)communicated with us pretty much daily.

Recognized Excellence

Recognized Excellence - Mariah Cloyd

Working with Tilson is a very structured process that insures that there are no gaps or surprises.

Communication

Communication - The Waco office did a great job of keeping us informed

Recognized Excellence

Recognized Excellence - Courtney

.