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Communication

Communication - Communication was perfect I was never left wondering what’s next. If I had a question it was always answered in a timely fashion.

Additional Comments

Additional Comments - Everyone I came in contact with was so nice and helpful. My experience thus far has not been stressful but fun and exciting! Tilson as a whole exceeded my expectations. I will be forever grateful.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with everything. The quality of work exceeded my expectations. The work that they put into building a home definitely exceeded my expectations.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Recognized Excellence

Recognized Excellence - Michelle Caudaro, my consultant, and my builder, Cole, had exceptional service.

The whole process has been great.

Summer and Carlin were always there to answer any questions we had

Communication

Communication - Summer and Carlin were always there for any changes made

Quality Of Workmanship

Quality Of Workmanship - We are very happy with the work they did

Quality Of Materials

Quality Of Materials - Summer was always there to inspect good product was used

Areas Of Satisfaction

Areas Of Satisfaction - We are very happy with all the work done Tilson did

Recognized Excellence

Recognized Excellence - Summer and Carlin were very helpful they see things we did not see while building the home

Great workmanship and an exciting experience.

Our sales representative Hayden was fantastic and knowledgeable and was great to work with. I would recommend Hayden all day long.

Amazing people and they are always willing to help however they can.

I loved my sales person's commitment to getting me the house I wanted at a price I could afford. She worked very hard!

Additional Comments

Additional Comments - Everything has been great so far, looking forward to the build process now!

Tilson built a very nice home for us. Exactly what we wanted and expected.

Michelle was incredible and was able to create the layout we wanted on the interior to a T! She completely rearranged the floor plan to reflect our vision. Mikaela was such an asset on the design choices! She guided us through for the esthetic we wanted while taking our budget into consideration. Ruth was on top of our timeline pre construction. She ensured we had all of our permits completed and utilities squared away.

Additional Comments

Additional Comments - Michelle was very knowledgeable and a pleasant to work with.

My experience with Tilson Homes was easy and fast.

The sales and construction teams were courteous, professional and just plain "ole fashioned" making you feel like family!

Communication

Communication - Great builder to be a part of my family!

Additional Comments

Additional Comments - Yes. The entire management team were professional, courteous and just old fashioned customer service!!

I am satisfied with my home, but there are certainly things that the tradesmen need to improve about their work. Especially the trim tradesmen.

I was pleased from start to finish. I appreciated the sales configuration online. Made my decision much easier and faster.

The most excellent part of our experience building our custom home was when construction started. Our builder, Brandon, went above and beyond all expectations. He is top notch and couldn’t have done any better. Superior young man.

Communication

Communication - Our communications with Brandon Muzny have been nothing less than fantastic during the build phase of this project. He has been at the house routinely and has given up updates on the construction in progress as well as a loose schedule for steps about to happen. No surprises here, just great work and planning, thanks!

We love how wonderful Tilson has been. Hunter (our sub) is amazing. He’s incredibly detail oriented and has a fixed mindset. He’s simply amazing!

Great experience! Kaitlyn and Zach were the best to work with from the beginning to the very end! Love our beautiful new home!

Areas Of Satisfaction

Areas Of Satisfaction - The materials they used were above most home builders and most crews were very neat and tidy

Recognized Excellence

Recognized Excellence - Zach stone! He was on top of everything and make all issues right

Additional Comments

Additional Comments - Great home builder and the whole process was positive

Everything was wonderful

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication

Recognized Excellence

Recognized Excellence - Chuck Johnson … he was always available when I had questions about construction, he kept me up to date on everything… if I requested something he immediately took care of it.

Would recommend with a warning to make sure your salesperson listened to you or ask for someone else.

Recognized Excellence

Recognized Excellence - Greg Freeman did an outstanding job of getting the job done and was very helpful with the closing process.

We actually have already referred a friend. They are in the process of making an appointment with Hayden Hersey. He was amazing to work with and we told them to try to get him as well.

Additional Comments

Additional Comments - Overall we have been very happy with everything. It is exciting seeing our house come together.

Definitely not recommend

I would hesitate to recommend Tilson Homes to a friend due to being unsatisfied with the quality of my home.

Recognized Excellence

Recognized Excellence - Summer did a great job and communicated well.

I would definitely recommend Tilson to a friend.

No, I would not like to provide a comment regarding my rating.

Not the experience I was hoping for. Took way longer to complete the house than was originally told it would. Whole experience was stressful and not up to expectations.

Too many delays due to continuous employee turnovers.

Recognized Excellence

Recognized Excellence - Brandon Muzny. Bright,efficient, shows true character & follows through on questions,and concerns of client.

Additional Comments

Additional Comments - Tilson has been very gracious with time, talent, and brainstorming ideas for things that might be possible. We're especially grateful for the talented team members who held our hands as we began designing our home. Each department along the way has been respectful and top quality.

Additional Comments

Additional Comments - Overall, it was a very positive experience. We worked with Katlyn Robicheaux on the sales side and Katlyn Robicheaux on the construction. They both were great! I have no complaints. I work for a builder as well. I have been pleasantly surprised with the experiences. Things were seamless. There was nothing I would have done differently.

Communication in the beginning was rough. Getting permitting took far too long. The people in those positions should know the county requirements.

Happy with home

Areas Of Satisfaction

Areas Of Satisfaction - Contractor Zac great!

Recognized Excellence

Recognized Excellence - Zac Stone

Additional Comments

Additional Comments - Hayden Hersey and the entire San Marcos team is fantastic! We really enjoyed our entire design process and looked forward to each time we came into the office to move things forward. Most of the time we brought our baby daughter, who crawled around (then walked!) and was welcomed by the entire team. Hayden was very patient, helpful, and responsive during the entire design process.

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Recognized Excellence

Recognized Excellence - I would like to recognize Michelle Cauduro and Greg Freeman for their exceptional service.

Additional Comments

Additional Comments - We're fine and satisfied with the home. It is a beautiful home. I appreciate everything Tilson Homes did to make sure everything was up to par.

They are very responsive, but there were some hiccups with contractors. Beyond the hiccups, I was satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with the exterior paint details, with the trim and shutters, and the posts for the front and back porches. They also exceeded my expectations with the windows and roof.

She did not want to leave a comment.

Recognized Excellence

Recognized Excellence - I was pleased with our proect manager.

Tilson Homes - San Marcos is a very efficient, professional, and good-quality builder.

Communication

Communication - Our case was a difficult one.The entire team was beyond amazing to us. Katlyn and David helped us so much they were supportive, understanding and professional.

Tilson touts themselves on being a custom builder. They are not a custom builder. They forced me to accept the cheapest building materials money can buy. I am very upset that I was lied to through the entire process, either by omission or just blatantly to my face. They offer extremely limited options on almost every aspect of the build and if I want something else, they charge me 60% of the their price for the items. This makes it cost prohibitive to get what I want and I’m literally forced to use their subpar building materials.

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Areas Of Satisfaction

Areas Of Satisfaction - Getting our floor plan the way that we wanted it exceeded my expectations. They were working with our wants and needs. We were able to move stuff around to make stuff bigger or smaller. We were able to put our thoughts together to build our dream house.

Areas For Improvement

Areas For Improvement - They did not fall short of our expectations. The house came out beautiful and ahead of time. We were able to close before New Years'. Everything went smoothly. There is nothing bad to say about it.

Recognized Excellence

Recognized Excellence - I would like to recognize Tallon Roberts and Greg Freeman for their exceptional service. They were both easy to communicate with.