My experience was good. I learned a lot about the building process; I will have more questions to ask next time.

They were great all the way through the process, from beginning to end.

Staff in office is great. The construction contractor Zach is awesome

We are working with Greg who is charge of oversee the build and we could not be happier with Him .. He is the reason I would recommend Tilson.. He is very professional and made this a smooth and very enjoyable experience

Our journey is not complete yet so this recommendation is for the services provided to this point. The reason it’s not a ten is for the sequence of the design. In our case the site was a bit challenging so finding a floor plan to fit was difficult. I believe that the site visit should have been before signing for the floor plan. With recommendations from that visit the floor plan could fit the property more efficiently.

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The only thing I am happy about is that Chuck, who was assigned to our home build, was amazing, and the home turned out great. It is the process that I am not happy with. Tilson let our family down badly. We were new to building, and they should have informed us of what was needed for a new build.

Timely responses. Willingness to be patient with buyers. Knowledge of home products.

The price, build quality, and speed of construction all met and exceeded expectations

Areas Of Satisfaction

Areas Of Satisfaction - Our builder Summer Dinscore was an excellent communicator and ran a tight ship insuring the constitution site remained clean and schedules for each phase of construction were on time or earlier than predicted. I work with many builders in the area building custom cabinets and fully expected to see the delays I see on other job sites and I was very surprised at how quickly things moved.

My salesperson, Hayden, in San Marcos, Texas, was really awesome!

We liked that there are several plans to choose from and that they can be modified to fit our needs.

Communication

Communication - The staff has been great in communicating with us. Keeping us informed of the progress of our home.

Too long to write. Would prefer to speak to someone

They were great! Katlyn help us through the whole process.

We felt that throughout the processes everyone treated our build the way they would want theirs treated.

Sales staff and Builder superintendent were very professional to work with and very accommodating

The house turned out beautiful.

Tilson has been amazing so far! We love our project manager while our build is in process. I do feel like building a home for the first time we were not very aware of all the different options available in the house or small additions we realize now we probably should have added.

Great final product.

Communication

Communication - Brandon overly communicated throughout the process.

Quality Of Workmanship

Quality Of Workmanship - Yes

Quality Of Materials

Quality Of Materials - High quality materials across the board.

The homeowner does not want to leave a comment.

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Communication

Communication - Communication was perfect I was never left wondering what’s next. If I had a question it was always answered in a timely fashion.

Additional Comments

Additional Comments - Everyone I came in contact with was so nice and helpful. My experience thus far has not been stressful but fun and exciting! Tilson as a whole exceeded my expectations. I will be forever grateful.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with everything. The quality of work exceeded my expectations. The work that they put into building a home definitely exceeded my expectations.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Recognized Excellence

Recognized Excellence - Michelle Caudaro, my consultant, and my builder, Cole, had exceptional service.

Summer and Carlin were always there to answer any questions we had

Communication

Communication - Summer and Carlin were always there for any changes made

Quality Of Workmanship

Quality Of Workmanship - We are very happy with the work they did

Quality Of Materials

Quality Of Materials - Summer was always there to inspect good product was used

Areas Of Satisfaction

Areas Of Satisfaction - We are very happy with all the work done Tilson did

Recognized Excellence

Recognized Excellence - Summer and Carlin were very helpful they see things we did not see while building the home

Great workmanship and an exciting experience.

Amazing people and they are always willing to help however they can.

Additional Comments

Additional Comments - Everything has been great so far, looking forward to the build process now!

Tilson built a very nice home for us. Exactly what we wanted and expected.

Michelle was incredible and was able to create the layout we wanted on the interior to a T! She completely rearranged the floor plan to reflect our vision. Mikaela was such an asset on the design choices! She guided us through for the esthetic we wanted while taking our budget into consideration. Ruth was on top of our timeline pre construction. She ensured we had all of our permits completed and utilities squared away.

Additional Comments

Additional Comments - Michelle was very knowledgeable and a pleasant to work with.

My experience with Tilson Homes was easy and fast.

The sales and construction teams were courteous, professional and just plain "ole fashioned" making you feel like family!

Communication

Communication - Great builder to be a part of my family!

Additional Comments

Additional Comments - Yes. The entire management team were professional, courteous and just old fashioned customer service!!

I am satisfied with my home, but there are certainly things that the tradesmen need to improve about their work. Especially the trim tradesmen.

I was pleased from start to finish. I appreciated the sales configuration online. Made my decision much easier and faster.

The most excellent part of our experience building our custom home was when construction started. Our builder, Brandon, went above and beyond all expectations. He is top notch and couldn’t have done any better. Superior young man.

Communication

Communication - Our communications with Brandon Muzny have been nothing less than fantastic during the build phase of this project. He has been at the house routinely and has given up updates on the construction in progress as well as a loose schedule for steps about to happen. No surprises here, just great work and planning, thanks!

We love how wonderful Tilson has been. Hunter (our sub) is amazing. He’s incredibly detail oriented and has a fixed mindset. He’s simply amazing!

Great experience! Kaitlyn and Zach were the best to work with from the beginning to the very end! Love our beautiful new home!

Areas Of Satisfaction

Areas Of Satisfaction - The materials they used were above most home builders and most crews were very neat and tidy

Recognized Excellence

Recognized Excellence - Zach stone! He was on top of everything and make all issues right

Additional Comments

Additional Comments - Great home builder and the whole process was positive

Everything was wonderful

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication

Recognized Excellence

Recognized Excellence - Chuck Johnson … he was always available when I had questions about construction, he kept me up to date on everything… if I requested something he immediately took care of it.

Would recommend with a warning to make sure your salesperson listened to you or ask for someone else.

Recognized Excellence

Recognized Excellence - Greg Freeman did an outstanding job of getting the job done and was very helpful with the closing process.

We actually have already referred a friend. They are in the process of making an appointment with Hayden Hersey. He was amazing to work with and we told them to try to get him as well.

Additional Comments

Additional Comments - Overall we have been very happy with everything. It is exciting seeing our house come together.

Definitely not recommend

I would hesitate to recommend Tilson Homes to a friend due to being unsatisfied with the quality of my home.

Recognized Excellence

Recognized Excellence - Summer did a great job and communicated well.

I would definitely recommend Tilson to a friend.

No, I would not like to provide a comment regarding my rating.

Not the experience I was hoping for. Took way longer to complete the house than was originally told it would. Whole experience was stressful and not up to expectations.

Too many delays due to continuous employee turnovers.

Recognized Excellence

Recognized Excellence - Brandon Muzny. Bright,efficient, shows true character & follows through on questions,and concerns of client.

Additional Comments

Additional Comments - Tilson has been very gracious with time, talent, and brainstorming ideas for things that might be possible. We're especially grateful for the talented team members who held our hands as we began designing our home. Each department along the way has been respectful and top quality.

Additional Comments

Additional Comments - Overall, it was a very positive experience. We worked with Katlyn Robicheaux on the sales side and Katlyn Robicheaux on the construction. They both were great! I have no complaints. I work for a builder as well. I have been pleasantly surprised with the experiences. Things were seamless. There was nothing I would have done differently.

Communication in the beginning was rough. Getting permitting took far too long. The people in those positions should know the county requirements.

Happy with home

Areas Of Satisfaction

Areas Of Satisfaction - Contractor Zac great!

Recognized Excellence

Recognized Excellence - Zac Stone

Additional Comments

Additional Comments - Hayden Hersey and the entire San Marcos team is fantastic! We really enjoyed our entire design process and looked forward to each time we came into the office to move things forward. Most of the time we brought our baby daughter, who crawled around (then walked!) and was welcomed by the entire team. Hayden was very patient, helpful, and responsive during the entire design process.

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