The customer service part, and all the employees that we have worked with such as the design center and Colton, our builder contact for the construction phase of it, have been incredible. All the people are very knowledgeable and good with communication.

From start to finish, from meeting Xochitl Johnson to going over the final walk through with Colton Pryor, Tilson Homes exceeded my expectations. The construction and quality of the house is exceptional. Except for a few minor issues that were handled faster than I expected..

Communication

Communication - My two main contacts, Xochitl Johnson and Colton Pryor, responded almost immediately.

Quality Of Materials

Quality Of Materials - The quality of the materials is top notch.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, build quality, and responsiveness.

We enjoyed the entire process.

Communication

Communication - Communication was awesome from start to finish.

Quality Of Workmanship

Quality Of Workmanship - So far everything is as we expected.

Quality Of Materials

Quality Of Materials - Top notch quality.

Areas Of Satisfaction

Areas Of Satisfaction - We have be completely satisfied with every aspect up to this point.

Very friendly and inviting process from start to finish. Took a lot of the stress out of building.

Communication

Communication - Communication was great throughout the process. There was never a question of what was going on with the build.

Quality Of Workmanship

Quality Of Workmanship - I was impressed through the whole process from dirt work to finishing. All great crews

Areas Of Satisfaction

Areas Of Satisfaction - I am satisfied with every part of the process start to finish.

I'm going to say no comment.

I liked being guided through the process of doing the house plans. And the house was built in a good time frame.

Cheyenne at the McKinney office is extremely knowledgeable, friendly, and truly cared for every details we were asking for our new home.

Everyone was great to work with.

Communication

Communication - Team is very good about letting us know what is going on, when i call for issues or updates they get back to us very fast.

Quality Of Workmanship

Quality Of Workmanship - Love the quality of our new home

Recognized Excellence

Recognized Excellence - Loved working with our sales person Cheyanne, interior designer Katerina, and especially our builder Colton.

Overall it was a good experience. There were a couple of hiccups near the end.

Areas Of Satisfaction

Areas Of Satisfaction - Overall construction is really nice.

Recognized Excellence

Recognized Excellence - Cheyanne Nappo was amazing the entire project!

The requirement to submit comments is annoying.

Quality, very easy build process, great communication and transparency.

Recognized Excellence

Recognized Excellence - Cheyanne (sales) was fantastic! She knows her stuff! She is honest, helpful, and cares about all the details. She would think of things that we had not even considered. She made this process so easy. She was quick to respond and answer the smallest questions. Christian (builder) was polite, understanding, and focused on details of quality. We appreciate he wouldn’t just “settle” on okay work.

Tilson was great

Recognized Excellence

Recognized Excellence - Thomas Walcott

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I thought that they worked with us well.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations on the timeline for how fast it was completed.

I don't recommend anybody to anyone. I think everyone should make their own decision like I did.

Areas Of Satisfaction

Areas Of Satisfaction - They built my home in supersonic time!

Recognized Excellence

Recognized Excellence - I would like to recognize the two young ladies at the sales office, Kimberly Kimmons and Nadia.

Responsive
Quality of material and workmanship

Recognized Excellence

Recognized Excellence - Cheyenne Napo and Colton Pryor

Tilson was our second custom home builder and this experience was highly superior to our first custom build. Tilson has done this a long time and wants to do it right so they have worked out all the kinks in the system. They are very organized and transparent so there are no surprises. We love our Tilson home!

Quality Of Materials

Quality Of Materials - We have a family member who is a builder in Colorado. He came down and walked our house just before they put up the drywall. He was very impressed that not only were there no shortcuts but he said Tilson was using the highest quality of materials as well.

Recognized Excellence

Recognized Excellence - Cheyanne Nappo, our sales consultant in the Melissa office was amazing. Her ability to interpret our needs and get our home design on budget was amazing.

From beginning to the end of the project was impeccable.

Recognized Excellence

Recognized Excellence - I would like to recognize Cheyanne Nappo and Chris Coffin.

Additional Comments

Additional Comments - I am recommending them to everyone that comes by.

Cheyenne was amazing from the start! She went above and beyond to figure stuff out for us if it was something she didn't know.

We had a wonderful experience from the beginning to the end of the process. You always hear horror stories from people when they are custom building a home from the ground up. We did not have any problems.

Additional Comments

Additional Comments - The person in the office, Cheyenne, was very helpful in getting us started on the home. Our construction manager, Matt, did an excellent job keeping in communication with us and showing us pictures of the development of the home.

Recognized Excellence

Recognized Excellence - Cheyenne was absolutely wonderful to work with .

Additional Comments

Additional Comments - Matt, our builder did an excellent job of getting things done and was a great with communication.

After watching many of the videos with Eric and dealing with the McKinney office,be feel Tilson builds a very beautiful solid house. Even a vendor told me they prefer to work with Tilson. We have already recommended Tilson to several people.

Areas Of Satisfaction

Areas Of Satisfaction - We are very early in our build but we are very happy with the quality of the build so far and the communication with Colton and build assistant, Joe.

Recognized Excellence

Recognized Excellence - Cheyanne at The Melissa Tx office is amazing! We are really happy with both Colton Pryor and Joe Poske.

Additional Comments

Additional Comments - I am happy with the progress so far.

They did an amazing job! They created our forever home. Colton, our construction supervisor, kept everything moving on time. We had one issue during construction. Tilson was on top of it.

There were a few issues with communication that we found out later about. There were some things that we weren't sure about clearly or given completely.

Overall experience was positive although having some challenges during the build process and quality of material for some areas of the home.

Areas Of Satisfaction

Areas Of Satisfaction - Stain floor was the best experience. David did a great job! Kitchen/bathroom cabinets are high quality.

Recognized Excellence

Recognized Excellence - Cheyanne Nappo was great to work with during upfront planning process. Dave Gonzales is a true craftsman of his trade.