The sales team was not completely clear as to what was a standard feature versus an upgrade. This lead to some confusion and frustration when nearing the completion of our build.

Additional Comments

Additional Comments - Excellent experience! The whole Georgetown team was friendly and thorough with answering all questions, especially Arden. Thank you so much!

Areas Of Satisfaction

Areas Of Satisfaction - The quality of materials and workmanship was why I chose Tilson, and they meet all expectations and exceeded in some areas.

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Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded in all areas.

Recognized Excellence

Recognized Excellence - I would like to say my builder, Hector Padron.

The Easy Buy program was definitely a key factor in our decision to move forward with Tilson for our build.

Recognized Excellence

Recognized Excellence - Hector Padron. As our superintendent, he did an excellent job addressing our questions, comments, and concerns promptly.

They are very responsive and go out of their way to work with their customers and ideally get a home built for them!

We are happy with the final product and the aftercare this far.

Communication

Communication - Always available via text, phone, and email.

See comments below

All levels, from sales to design to the stakeout and the superintendent, there wasn't a bad one amongst them. Everybody was really good, top to bottom, and everybody I talked to that I had never met was great, too.

I did not enjoy our experiences with our Sales rep.

The quality of the work was poor. I have pictures of walls that are crooked with paint all over the floors. The job was a sloppy mess. The concrete work was terrible, and if I had known that the quality of the work wasn't going to be acceptable, I wouldn't have used them.

It was a very drawn out process. We thought it as going to be no longer than nine months. We were looking at years before it was completed.

Recognized Excellence

Recognized Excellence - I would like to recognize Hector Padron, and Arden Stehling.

Arden has been the most helpful and transparent about pricing to help us reach our goals and know what we are spending ahead of time vs after the fact.

Additional Comments

Additional Comments - We love Brandon! Things are going great and he is very communicative and on point. We appreciate him very much.

Arden did an excellent job contacting me and keeping me updated on information. I also had her check pricing on many different options and she was always helpful.

The sales staff is so helpful in guiding through the process without any pressure. They’re so patient and helped with all options and explanations.

Communication

Communication - Super easy to communicate and quick to respond to questions or changes.

We had a very good experience with Tilson! I think the strongest employee representing Tilson's quality and customer satisfaction was our Project Manager, Kyle.

Recognized Excellence

Recognized Excellence - Arden was just wonderful! We could not be happier with her designs, but more importantly, her ability and desire to meet our requests. Wow!! She knows her stuff!!!!!

Additional Comments

Additional Comments - Thank you for our dream home. We really love it. Come over for a cup of coffee!

Fine builder

Additional Comments

Additional Comments - everyone is wonderful

No comment.

Call Customer

Call Customer - They already know how I feel about them! They are all wonderful. I haven’t experienced 1 bad thing since starting my journey with Tilson. The Georgetown branch is phenomenal!

Additional Comments

Additional Comments - LOVE LOVE LOVE Tilson!

Areas Of Satisfaction

Areas Of Satisfaction - The superintendent exceeded expectations.

Recognized Excellence

Recognized Excellence - The sale rep was great help.

No comment.

Areas Of Satisfaction

Areas Of Satisfaction - I thought the communication was good since we were out of state during most of the build. Our building manager was good at keeping in contact with us.

Recognized Excellence

Recognized Excellence - I'd like to recognize Ally, our original salesperson from Georgetown, and Greg, our building manager. They were both great to work with.

They were very thorough and very easy to work with.

Recognized Excellence

Recognized Excellence - I would like to recognize Arden, our salesperson (she worked in the office). She did an amazing job!

Additional Comments

Additional Comments - I think working with them in general was awesome! If we were looking for another house, we would go through them again.

Very thorough.

Communication

Communication - They were available via phone and email.

Quality Of Workmanship

Quality Of Workmanship - Details mattered.

Areas Of Satisfaction

Areas Of Satisfaction - Communication and construction speed.

Recognized Excellence

Recognized Excellence - Arden Stehling & Zach Stone

Great experience overall.

Areas Of Satisfaction

Areas Of Satisfaction - Dustin was awesome to work with and kept us up to speed.

Tilson Homes provided great service.

Areas Of Satisfaction

Areas Of Satisfaction - The Tilson Homes construction process exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Brian Spooler, the superintendent, for his exceptional service.

Communication

Communication - Arden Stehling, our sales associate, and Dustin Vancolyd, our builder, have been wonderful to work with!

Additional Comments

Additional Comments - We have had a wonderful experience with Tilson Homes from our initial work with Associate Arden Stehling to working with our builder, Dustin Vancloyd. Everyone has been exceptionally kind and easy to communicate with.

One of the subcontractors that they used, I didn't like.

Even though our house is not totally complete, I have already recommended Tilson Homes to a friend.

Additional Comments

Additional Comments - Dustin and Ali have been outstanding.