Tilson Homes has been a pleasure to work with,Very professional.

Chelsea's personal touch and attention to detail, to include the friendliness of everyone in the office and support from other team members.

Additional Comments

Additional Comments - This is an awesome team.

Sarah Wetzbarger did a great job of managing the process and the three owners! She is very knowledgeable about the product and has a firm understanding of all the upgrades. We got off to a rocky start, as we had a change in Sales Consultants, but Sarah picked up the ball and never looked back.

Chelsea and Ruth are always very helpful.

.

They are very easy to work with, and the process has been very easy, and that is why I have recommended them.

There were some things that could have been done better. The living room is massive and to plug anything in requires going to the wall outlet. A common feature with such a space would be in floor outlets. It ruins the look of the living room to have extension cords stretched out over the floor not to mention the trip hazard they present.

.

This is our second Tilson home and very happy with Tilson, Arden in Georgetown. Tilson delivers a great product and is very easy to work with.

Excessive delays between signing of contract and begin building

Great customer service and experience

.

If you pay cash, your service is crappy.

The sales team was not completely clear as to what was a standard feature versus an upgrade. This lead to some confusion and frustration when nearing the completion of our build.

Additional Comments

Additional Comments - Excellent experience! The whole Georgetown team was friendly and thorough with answering all questions, especially Arden. Thank you so much!

Areas Of Satisfaction

Areas Of Satisfaction - The quality of materials and workmanship was why I chose Tilson, and they meet all expectations and exceeded in some areas.

.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded in all areas.

Recognized Excellence

Recognized Excellence - I would like to say my builder, Hector Padron.

The Easy Buy program was definitely a key factor in our decision to move forward with Tilson for our build.

Recognized Excellence

Recognized Excellence - Hector Padron. As our superintendent, he did an excellent job addressing our questions, comments, and concerns promptly.

They are very responsive and go out of their way to work with their customers and ideally get a home built for them!

We are happy with the final product and the aftercare this far.

Communication

Communication - Always available via text, phone, and email.

See comments below

All levels, from sales to design to the stakeout and the superintendent, there wasn't a bad one amongst them. Everybody was really good, top to bottom, and everybody I talked to that I had never met was great, too.

I did not enjoy our experiences with our Sales rep.

The quality of the work was poor. I have pictures of walls that are crooked with paint all over the floors. The job was a sloppy mess. The concrete work was terrible, and if I had known that the quality of the work wasn't going to be acceptable, I wouldn't have used them.