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They are very easy to work with, and the process has been very easy, and that is why I have recommended them.
There were some things that could have been done better. The living room is massive and to plug anything in requires going to the wall outlet. A common feature with such a space would be in floor outlets. It ruins the look of the living room to have extension cords stretched out over the floor not to mention the trip hazard they present.
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Additional Comments - This is an awesome team.
This is our second Tilson home and very happy with Tilson, Arden in Georgetown. Tilson delivers a great product and is very easy to work with.
Excessive delays between signing of contract and begin building
Great customer service and experience
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If you pay cash, your service is crappy.
The sales team was not completely clear as to what was a standard feature versus an upgrade. This lead to some confusion and frustration when nearing the completion of our build.
Additional Comments - Excellent experience! The whole Georgetown team was friendly and thorough with answering all questions, especially Arden. Thank you so much!
Areas Of Satisfaction - The quality of materials and workmanship was why I chose Tilson, and they meet all expectations and exceeded in some areas.
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Areas Of Satisfaction - They met/exceeded in all areas.
Recognized Excellence - I would like to say my builder, Hector Padron.
The Easy Buy program was definitely a key factor in our decision to move forward with Tilson for our build.
Recognized Excellence - Hector Padron. As our superintendent, he did an excellent job addressing our questions, comments, and concerns promptly.
They are very responsive and go out of their way to work with their customers and ideally get a home built for them!
We are happy with the final product and the aftercare this far.
Communication - Always available via text, phone, and email.
See comments below
All levels, from sales to design to the stakeout and the superintendent, there wasn't a bad one amongst them. Everybody was really good, top to bottom, and everybody I talked to that I had never met was great, too.
I did not enjoy our experiences with our Sales rep.
The quality of the work was poor. I have pictures of walls that are crooked with paint all over the floors. The job was a sloppy mess. The concrete work was terrible, and if I had known that the quality of the work wasn't going to be acceptable, I wouldn't have used them.
It was a very drawn out process. We thought it as going to be no longer than nine months. We were looking at years before it was completed.
Recognized Excellence - I would like to recognize Hector Padron, and Arden Stehling.
Arden has been the most helpful and transparent about pricing to help us reach our goals and know what we are spending ahead of time vs after the fact.
Additional Comments - We love Brandon! Things are going great and he is very communicative and on point. We appreciate him very much.
Arden did an excellent job contacting me and keeping me updated on information. I also had her check pricing on many different options and she was always helpful.
The sales staff is so helpful in guiding through the process without any pressure. They’re so patient and helped with all options and explanations.
Communication - Super easy to communicate and quick to respond to questions or changes.
We had a very good experience with Tilson! I think the strongest employee representing Tilson's quality and customer satisfaction was our Project Manager, Kyle.
Recognized Excellence - Arden was just wonderful! We could not be happier with her designs, but more importantly, her ability and desire to meet our requests. Wow!! She knows her stuff!!!!!
Additional Comments - Thank you for our dream home. We really love it. Come over for a cup of coffee!