Professional, knowledgeable, courteous

The experience went well overall as far as being notified by our construction manager, as to what step we were at and what to expect.

Communication

Communication - Both sales representatives Priscella S. and Construction Manager Daniel have been great on communication through email and phone.

Mike Sanchez was so communicative. He was always talking to us and answered all of our questions. He was always present, and they did a great job.

Our Tilson home is about 70% done - we are impressed with the quality materials and the quality work being done. Baylen is amazing at his job.

Wayne and Priscilla have been absolutely phenomenal to work with. I was naturally hesitant going into a new home build but these two made it so Enjoyable. I greatly appreciate their thoughtfulness and partnership as I called or emailed them 12 times a day at one point im sure.

Iif you’re hesitant to go with this team please call me! I’ll gladly share in detail how my experience went and I’m confident it will Help you make the right decision to go with Tilson as well.

Additional Comments

Additional Comments - Still early in the process of the actual build but the sales team has been amazing and the transition to the builder/manager was smooth.

I am giving this a 6 solely because of Greg Freeman, John Parsons, and Jeff Waite. I have not & will not recommend the Boerne office. In fact I tell others to go the the San Marcos office. If it was not for the 3 men I mentioned this would actually be a zero. These 3 men and the work they have done has given me back my faith in Tilson and I can not recommend the builder enough. All 3 have done a fantastic job!

Our experience was really seamless. Tilson Homes met our needs from all aspects. The builder did an excellent job; he was a young man and had great attention to detail. He had a lot on his plate with the amount of builds he had, but he manages time quite well. The overall process was quite enjoyable. We knew what we wanted and planned accordingly in advance.

Additional Comments

Additional Comments - This is my second build with Boerne Tilson and we are so happy with it! Getting so close, Cole has been fantastic and on top of it!

It was good service.

Builder was excellent, sales & pricing were slow and poor communicators.

Everyone who worked through the process with us was very helpful and would listen to our concerns and needs.

I have no comment.

Great home builder

I highly recommend Tilson. Streamlined process, they handle just about everything. They have been on time with all phases of the build

Communication

Communication - They are great at returning calls and giving updates.

Communication

Communication - During our build I have always gotten a call or text back from the project manager. Very easy to work with.

Communication

Communication - Kim was very communicative and helpful! And still is even now that construction has started! We are very thankful for her!

I would like to single out the salesperson Priscella and our superintendent Daniel Forbes.

Areas Of Satisfaction

Areas Of Satisfaction - The sales portion form Priscella and the communication from Daniel, our superintendent, were exceptional.

Recognized Excellence

Recognized Excellence - Priscella and Daniel had exceptional service.

Additional Comments

Additional Comments - everything has been smooth and easy. very pleasant experience so far. truly exceeded expectations.

Additional Comments

Additional Comments - So far everyone is extremely professional, answers questions promptly, and is very kind on top of it!

Thos was painful experience.

NC

Communication

Communication - Zach has been great about letting us know the schedule for every week.

Areas Of Satisfaction

Areas Of Satisfaction - Zach Jimerson did a great job. He kept us informed on every step and always meet the goals he had set for the week.

Overall we are really happy with our decision to use Tilson Homes for our first custom home build. The timeline, communication with our construction team and quality of workmanship were highlights of our experience and we hope to enjoy this home for years to come.

Recognized Excellence

Recognized Excellence - Baylen our Construction Manager was amazing! So friendly, communicative, down to earth and easy to work with to ensure our best interests were met along with timelines in the build process.

See last survey of all the issues along the way.

Additional Comments

Additional Comments - Everyone has been very helpful and nice and I appreciate it.

Additional Comments

Additional Comments - Colton was awesome!

We were not happy with the finish out of the home and the cleanup of the grounds around the home when they were done with it.

Areas Of Satisfaction

Areas Of Satisfaction - The initial consultations and their ability to work with me to find a plan that met my needs met/exceeded my expectations.

Very good customer service and attention

We have already walked a person through our house who was interested in building a new home.

Additional Comments

Additional Comments - The design phase was really exciting and fun. We had to make adjustments as we went along, but overall we are pleased with how it all turned out. Our friends have given us many compliments. We are in our happy place. We have a pretty house. Thank you! And also, those house keys are so distinguishable from other house keys. What an idea!

Everything was just so easy. Everyone we worked with was wonderful, nice and answered the 100 questions we had about this whole process.

Communication

Communication - I think this is the best thing I could point out about Tilson. The communication between the Boerne team and especially Kyle Kirk, our builder, was amazing. Kyle would drop everything to answer questions or meet us at the house for whatever reason. That was so much appreciated.

Quality Of Workmanship

Quality Of Workmanship - Everything is BEAUTIFUL, and whatever wasn’t 100% got immediately fixed.

Areas Of Satisfaction

Areas Of Satisfaction - Just the friendliness, and willing to go out of their way to help out. We have never built a house before so we had a million questions and everyone took as much time as we needed to answer everything.

Recognized Excellence

Recognized Excellence - Kyle Kirk and Kimberly Laxton were amazing! Incredibly professional, great commutators and patient with us. 😁