Areas Of Satisfaction - I love the cabinets!
Clean - They were very thorough.
Communication - They let me know in every step of the project what was going on.
Design - They let us be part of the design process, so we got what we wanted.
Recognized Excellence - Jose, the job foreman, was very good.
Areas For Improvement - It was a good experience all around. I don't have anything negative to say.
Areas Of Satisfaction - They met or exceeded expectations in communication. They were very good at communicating what they were doing.
Jeff is easy to work with. He kept his appointment and was prompt in getting back to me whenever I had a question. He was very knowledgeable, very personable, easy to relate to and shared his own personal experiences with his home remodeling projects. His daughter, Jenny, was also very professional and knew her craft as well. Her crew did the tiles and grout and were very professional. They were competent. They are reasonable and are not the most expensive but also not the cheapest.
Clean - They did a good job of cleaning up after themselves every evening. They used the vacuum whenever they had to do something and kept it as clean as they possibly could. You can't do a remodel without dust. They put paper on the floor and took everything down.
Respectful - It was a good crew.
Value - I definitely received a fair value for my money.
Sales Knowledge - The salesperson was definitely knowledgeable and helpful regarding my project.
Design - They did extremely well.
Recognized Excellence - I would like to recognize Jose Duran. He was very patient, very professional and knowledgeable. As we were tearing down walls, he had good ideas and also in trying to work through wiring procless.
Additional Comments - We are really happy with it and have other projects. We will call them back and keep them busy.
We had some issues with one of the subcontractors, but The Remodel Place worked it out to my satisfaction.
Recognized Excellence - The employees who work directly for The Remodel Place can be recognized for their good service.
Quality Of Materials - I'm very satisfied.
Problem Resolution - It was very good.
Recognized Excellence - I would like to recognize Jennifer, Jeff, the workers who worked on the property, and Jose.
Areas Of Satisfaction - They met or exceeded expectations in the kitchen and bathroom (where I had the most work done). It's just beautiful!
We are beyond pleased with this company! First rate!!!
I was very pleased with the professionalism and timeliness of the job.
Responded imediately and was at my house in less than 24 hoursn
My experience had more to do with the contractors than ICS. They tried their best, and labor was hard to find at the time. The workmanship was not the best. I feel the company lacked supervision over the work that was done. Every step of the way, I had to point out mistakes. It was not a pleasant ex... more
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