Every aspect of the job was great

Installers

The Bath Authority messed up my appointment. Stay home all day waiting and when I gpt an answer it was oh you weren't scheduled in the system. So sorry. If that was the other way they would have charged me. But for them so sorry.

Everything was as expected.

The promises made in the sales pitch were not followed. Products installed did not match what was described, and the room was a mess requiring deep cleaning after the installer left. There is still caulk stuck on our toilet and in our sink, and blue stains on our countertop. We had to clean caulk off the walls and facet. There are also gaps in the caulking where the acrylic connects to the wall.

Supposed to be a 1-2 day project that has yet to be completed 3 months later. Fly by night at best.

The price was too high but I had to have it done.

Liked the idea that I received a call back offering a rebate to make the project cheaper. That was the deciding factor to continue with the project.

The finished product is gorgeous!

We are happy with the products and the installation was good, however from the salesman was in our house we felt pressured to make a decision immediately without having time to think about it.

Excellent service and communication.

A bit costly

Quality of materials and installation The aesthetics. The functionality of the shower head, The water flow and pressure. The quality crystal clear glass.

At this time I am not able to recommend

This was definitely much more expensive that we expected. I prefer a more transparent pricing model where everything is broken down into cost of each material, labor expense, etc. because I feel like we probably overpaid this service. They did a beautiful job and I have absolutely no complaints about the people we worked with or the job they did. I only wish we could've seen a more detailed pricing breakdown.

DJ and his crew were great! I would highly recommend them!

The installers were awesome, very respectful and courteous. We love our new shower.

The workers are competent and very nice.

Salesperson Professionalism

Salesperson Professionalism - He is smart and experienced.

Sales Knowledge

Sales Knowledge - He knows the products!!!

D.J. And Alex were prompt, knocking on my door at 8am, right on time. They communicated clearly with me explaining the process and about how long they would be working. I was really surprised at how quickly my old tub and walls were taken down and the new installed! They covered my flooring to protect it while working and kept everything very tidy. I was surprised the install was complete by 2pm! I was then walked through how to work my new fixtures and we spoke about cleaning and the upkeep of my new tub. I was also given a handout for me to keep which further explained proper products to use to clean my tub. They did a great job and I love my new tub, my bathroom feels luxurious and bigger!

Great experience. Workers were professional and knowledgeable about the process and installation.

The proposal was clear and was designed to meet our expectations. The installation was a one-day event, with minimal disruption, and the installers cleaned up completely before they left.

The process was very smooth, and I’m quite pleased with the result.

The experience was wonderful. They were professional, had the job done in one afternoon. They cleaned up everything, when they were finished with the install. Both of them were very nice and pleasant, very respectful.

I did find another shower installer for $3k less but would require immediate payment.

D.J. and Alex did an excellent job.

It was all quite expensive, great work.. would hesitate only because of the price point

If anyone should ask

Yes, it all worked out

Quality work

I would absolutely recommend The Bath Authority to my friends and family. As a matter of fact, several of my close neighbors came to visit to see the final results and they were very impressed and inspired.

Yes, overall experience was positive.

Arrived on time, straight to work removing the old tub. Cleaned up, installed the shower and cleaned up all the debris prior to leaving. Fantastic job and my son loves his new shower and seat!

Excellent chance

Scheduling Accommodations

Scheduling Accommodations - It was easy.

Additional Comments

Additional Comments - They did a good job!

It took a little longer than we thought it would to get on the schedule but once the parts came in it was quick and our install team, DJ & Alex were great

It has been a month and the work is not finished. There has been no outreach from the company. I have attempted to make contact twice. Once was successful. There was no follow up from them.

We are satisfied with our new bath/shower combo. The workers were great and got everything done in one day even though we were told it could be a two day job. The only reason for the 4 stars is due to the high pressure sales during the consult. We were told the only way to get a "discount" was if we signed and paid half the same day. We ended up agreeing and it worked out well, but I strongly dislike this tactic to try to pressure people to not shop around. I would advise others to shop around before getting a quote from The Bath Authority so you can make an informed decision.

The installers were friendly and professional. They did a great job and I am very pleased.

Very happy with the whole process. Our design consultant Carl was great. Installer Gene was very professional and completed the job in a timely manner.

The assessment was explained fully as were the options. Our materials came in ahead of time. The installers did a wonderful job. They completed the job in a day and a half. It probably would have only been one day, except they had to reroute some plumbing.
As this is a handicap shower, the side of the base pan is flat. We have an issue with water running off the seat on to this edge and the floor. Upon notifying BA. They recommend a solution and ordered it. If it wasn’t for this glitch, that has yet to be rectified, I would have given them 5 stars.

Done in 1 day, did a wonderful job!

Additional Comments

Additional Comments - Wonderful job.

I am completely satisfied with the work, the workmanship, and the courtesy care of my home. DJ and Caden were courteous. I was very satisfied with the people.

The sales person was great but things after that wasn’t so great. I like having everything in front of me in black and white to know my actual total cost and what pmts are to be. The worker Gene was great. Here when he said he would be and did very great work.

The staff was very accommodating and they cleaned up as if they were never pres

Additional Comments

Additional Comments - I have never met a staff that was as friendly and professional as your staff...I would highly recommend Bath Authority to any and every one

Very professional.

Scheduling Accommodations

Scheduling Accommodations - Fast scheduling.

I’m very satisfied with the work that was done from start to finish. I would recommend Bath Authority to anyone.

The results of their work were beyond my expectations. I have recommended Bath Authority to a few of my friends and family. The workmanship is second to none.

The installer that came did a wonderful job. He was very nice. I highly recommend him.

From the initial stop into a satellite store near my home to the agent I dealt with at my home to the worker who installed the tub to shower conversion, the process was thorough and well explained.

Very satisfied with finish project. Concern communication between sales person and company. “They will work with you if you are not comfortable paying 90 percent cost of project before they start” your company did agree to 75 percent payment. Thank you! It did take several phone calls to accomplish this.