Recognized Excellence - Tammy, Megan, Rita, Lee and Josh all went above and beyond! We could not be happier with the quality and service that we received.
Everyone at Terry Homes was very communicative, knowledgable, and kind. We had the best experience!
Recognized Excellence - Megan, Tammy, and Josh were especially helpful.
Areas Of Satisfaction - honest, friendly responsive staff. attentive to needs and questions. good quality and well worth it.
I would give that a 10 star!
Areas Of Satisfaction - Their met or exceeded my expectations as their promptness and communication is outstanding.
Additional Comments - I am a very, very satisfied customer. I am pushing them and my realtors are pushing Terry Homes because they were so impressed. I highly recommend them and if I ever rebuilt, I would definitely use them.
Recognized Excellence - Tammy was very helpful. We have had some warranty issues, and she is always following up to make sure people come out to do the work, and that it's completed and done to a quality standard. They sent people out twice to fix a dishwasher and they finally replaced it, so now we have a new dishwasher. She is doing awesome. Myrna worked with us and let us move in early on a rental agreement for the week. She is very easy to work with and accommodating.
Favorite Home Feature - I love the flooring in my home.
The company was easy to work with.
The team and crew at Terry Homes is just outstanding. This is my second home they have built for me. Once again they exceeded my expectations. Thank you Terry Homes for another beautiful home.
Areas Of Satisfaction - The ability to go into my house after hours during the construction process was huge benefit to me. I was able to see the process and ask questions throughout the build
Areas Of Satisfaction - The ability to pick my floor plan and put exactly what I want in my home
Favorite Home Feature - My oversized garage
Areas Of Satisfaction - I was most satisfied with the people.
Areas Of Satisfaction - Communication and response time to requests were awesome.
The staff and subcontractors at Terry Homes were wonderful to work with and made it such an easy building process!We love our home! Thank you Terry Homes
Areas Of Satisfaction - Meagan Waters was helpful with decisions on inter and ext design choices.
They are great. They are really responsive and took care of us.
Lead Source - Our realtor told us about them, they were great!
Recognized Excellence - Megan, Josh, and Tammy were exceptional.
Favorite Home Feature - I like all of the stuff they have under warranty when you move in. It gives you nice peace of mind.
Process Improvement - It has been pretty seamless working with all of them.
We have been so please with the whole process thus far. They have gone out of their way to make a process that can sometimes be difficult and stressful into one that is not only pleasant but surprisingly stress free!
Lead Source - We found Terry Homes through the Zillow's website.
Areas Of Satisfaction - Accommodating schedule and use of website during construction process. Staff is very responsive.
What a great start to the process of building our first home. The people are so friendly and Megan has been so helpful every step of the way. We are so excited to be working with them and look forward to the day our home is complete.
Salesperson Knowledge - Megan is easy to talk to and makes the process feel easy and fun.
Selections Process - I feel there are just the right amount. Maybe a few more options for the interior paint color, but overall....great choices to choose from.
Selections Process - Just the right amount
Additional Comments - Loved working with Megan
Areas Of Satisfaction - We really appreciated the co-construct updates and communication.
Wonderful staff, great follow-up. Easy transactions. Quality of work is beautiful and attention to detail exceptional. Terry Homes builds quality homes. Would trust and highly recommend!
Lead Source - I purchased two townhomes from Terry Homes.
We couldn't be any happier in our choose Ron Terry to build our home!
Areas Of Satisfaction - The foundation walls and sill plate were impeccably straight, the framers took their time to make sure everything was done well rather than rushing through the project and taking short cuts, and, miraculously, the project was finished on the exact day they predicted six months earlier.
Lead Source - We heard about Ron Terry from home builders around and research.
Ron Terry is very customer service oriented and easy to deal with. We had to build the house long distance and all was done most successfully.
It was a great experience building with Ron Terry Construction, and we have a beautiful home!
Areas Of Satisfaction - The communication!!
Lead Source - My husband is a insulation installer and knew the work they did was outstanding!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Terry Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys