Absolutely would recommend Structures! The process was almost seamless and we thoroughly enjoyed working with the entire Structures team
I wouldn't hesitate to recommend Structures to friends and have already passed on a few names of potential clients to the Structures team.
Areas Of Satisfaction - We are overjoyed at the quality of our new Structures custom home. Structures thought of every detail, big and small. We had a wonderful time working with our team, and now consider them friends. Structures has created an absolute masterpiece that we are grateful to call Home.
Professional, trustworthy, builder. Excellent team that will make your dreams come true!
You won't find a more trustworthy and professional construction team. The communication and follow-up are exceptional - always available and quick to respond. The process (budget, design, build, post-build) is logical and honored at every step.Trust them to guide you. The final product is solid: meets and beats expectations. We are in the construction trades ourselves and we would build with Structures again and again.
Areas Of Satisfaction - Day-to-day communication and issue-resolution; staff; quality of subcontractors; and quality of final product.
Areas Of Satisfaction - Communication was very good and schedule was accurate.
Lead Source - Suggestion from architect.
The Structures team was an exceptional group of qualified talented professionals and continues to be. We were a long distance client which presented challenges but everything went great. All our questions and concerns were addressed in a timely matter. Our new home is beautiful, truly exceeding our expectations.
Communication - We could not have been more impressed with how effectively the team communicated with us. We received a weekly update on the progress of the build. This was an important factor since we were not local. Someone was always available to address our questions in a timely manner.
Employees & Subcontractors - The Structures team was an exceptional group of qualified talented professionals. All the subs were equally qualified and professional.
Value - Once the budget was agreed upon it was adhered to, we had no surprises.
Areas For Improvement - None, there were no surprises.
Areas Of Satisfaction - The team put together for our build: the project manager, site manager and designer were excellent. They worked well as a team and were highly qualified to handle their specific roles. Communication was an important factor since we were not local. Someone was always available to address our questions in a timely manner. The designer assigned to us was impressive. Her role was to she kept us on track with our countless decisions, presenting options within our budget. Using her professional experience without imposing her style resulting in a house that is our style.
Lead Source - We did research on the internet and read reviews. We interviewed 4 other builders and were the most impressed with Structures.
Areas Of Satisfaction - Personal attention from on site managers and design consultant
Areas Of Satisfaction - First, Structures leveled with me from the start as to what the probable cost was going to be, and worked with me on bringing that down. The number we set as a goal was almost exactly what it cost. The Structures team is superb, and I especially want to salute Dave Hargis, the project manager on the Dockside and I'On projects. First class!
Additional Comments - The best as far as I'm concerned. They price is fair and you get superb execution and follow-up. I would recommend Structures without reservation.
Everyone I've ever talked to about building a house has had horror stories to tell. On the other hand, our experience with Structures was incredible. Good communication, exceptional quality, finished on schedule and pretty close to on budget. Could not recommend them more highly.
Areas Of Satisfaction - quality, Project manager (Chris Hulsey) was phenomenal
Professional & Organized - I have never worked with a builder who is more organized or more detail oriented!
If you are thinking of building a custom home in the Charleston area, Structures is the firm to go with. They have a terrific team that works with you every step of the way from initial planning thru moving in. Steve Kendrick has assembled a group of experienced professionals who know how to work with the buyer to create a unique home that meets or exceeds your expectations. And if issues arise( an they always do on a construction project), Steve and his team can be trusted to do the right thing. You feel like you are working with a trusted partner.
Employees & Subcontractors - The team at Structures is by far the best GC team we have ever encountered. Dave, Deb and Millie were terrific to work with and Steve is an owner you can trust. They worked thru many issues with us over the course of the project and we are very pleased with the finished home!
From our first meeting with Steve and the Structures team to the present, they have always been incredibly professional, reliable, trustworthy and honest. Not to mention we feel like good friends with every member of our team. Communication is always timely, pricing is transparent. no question goes unaddressed. They want you to be happy and they work diligently to make that happen.
Areas Of Satisfaction - They contract with the best subs available and demand the best work from them.
Lead Source - A friend used them to build their home.
Additional Comments - Recommend them with the strongest possible recommendation.
Structures Building Company was the best decision I made when looking for a company who would lead me through the design/build process! A friend of mine introduced me to Structures years before I was planning on building. I was immediately impressed by everything I heard and saw concerning their work and reputation! Their quality, craftsmanship, professionalism, integrity and reputation was impeccable. From my first meeting with Steve Kendrick and his team, I could tell there was a difference that I wanted to experience. I absolutely love the home they built for me! The home they built for me fits me like a glove. Because of their expertise and guidance, they helped me make the right decisions. I wouldn't do anything differently and would highly recommend them to anyone looking to build!
Professional & Organized - Dave Hargis was my Project Manager and kept everything running smoothly and me in the loop throughout the whole project.
Expertise - Having never built before, it was vital for me to be able to completely trust my builder! The reputation of Structures Building Company has been one of simplifying a complex process, handling the headaches associated with a build and transparently outlining and placing the options in front of their client to decide for themselves after educating and giving their perspective. I found this to be true and incredibly helpful! I never doubted their ability to execute with excellence and now I'm experiencing it and loving what they built for me!
Schedule - Structures drove an efficient and timely schedule. They kept me informed throughout the process. I appreciated how they made sure they didn't sacrifice on the quality of trades for my house to keep a schedule, rather they told me up front that they would highly recommend that we plan to wait if needed for the quality trades that could be trusted rather than just tapping into other companies who might not have the history or reputation. I was more than happy to wait for any of their trades to insure I had the quality and craftsmanship.
Budget - They were very thoughtful and respectful of my budget goals. They presented options throughout the design phase and build to help me keep things in line. Their transparency allowed me to make decisions that put me in the drivers seat.
Construction Quality - I was completely impressed and thrilled with everyone who worked on my home! They were talented craftsmen and incredibly respectful. I could see the pride they took in their work and was impressed with the quality materials that were used. Everyone I toured through my home during construction and now after moving in has remarked about the quality, craftsmanship, creativity and attention to detail! I see it everyday and absolutely love it!
Communication - Couldn't agree more! Communication is a strong point for everyone I worked with on my project! I felt like they put me in the drivers seat on decisions, while effectively educating me on my options!
Clean & Safe - I was impressed by the level of construction quality that was matched with attention to keeping my jobsite clean and safe! I lived near the construction site and often dropped by unannounced - I was happy to see how my jobsite was kept throughout the build. Seeing a neat and safe jobsite shows pride and a level of attention to detail that can be hard to execute during a build and is often overlooked, I appreciated it being a priority and company standard for Structures.
Employees & Subcontractors - I cannot say enough about the professionalism of the employees of Structures Building Company, their trades and suppliers! Steve Kendrick has done an incredible job of creating a team of talented, professional, creative and responsive employees. My Project Manager, Dave Hargis, helped me wade through countless decisions by answering all of my questions and providing expert advise throughout the build.
Value - I chose to build with Structures Building Company due to their trusted reputation and quality craftsmanship. I approached the design/build process by sharing my financial goals so we could work together to achieve the desired outcome. This proved to be incredibly helpful during the design process as it kept me from over designing. It gave me the ability to make the decision as it was being drawn - I was able to add more in certain areas and pull back on others. They presented countless options prior to the build and I always felt like I was in the drivers seat. Throughout the design, creation of my specifications, allowances and build of the home, they helped me protect my financial goals and I love where everything ended up! Working with Structures was a perfect fit for me! They built a solid home that boasts of quality in the visible details as well as those hidden behind the sheetrock.
Trust - Structures built a home for me that I love, but they also earned my complete trust throughout the build by the way they handled every phase. I experienced something that is rarely experienced in the construction industry, but very common in the "Structures experience" I've heard about for years! Trusting my builder took a lot of the stress off me because I had the confidence that they were working on my behalf!
Punchlist - My Project Manager, Dave Hargis, put as much pride in the punch out phase as he did my entire build! His attention to detail surpassed my own!
Areas Of Satisfaction - I knew without a doubt that I was in good hands by the personal attention they paid to every detail from start to finish! The process was great and Steve Kendrick and his team built an incredible home for me!
Lead Source - I was introduced through a friend who pointed me to their website.
Areas Of Satisfaction - The home that we imagined was fully realized by the Structures Team. It was a collaborative process. We expressed our vision and they realized that vision for us. We asked and received their input, hoping to manage costs while gaining the beauty, quality & utility we sought. We love our new home!!
Lead Source - Referrals. We asked building related professionals from both Daniel Island and other areas for their recommendations. We had lengthy interviews with five builders and visited several of their home sites. Structures appeared to be the best choice for us.
Additional Comments - We have built three homes and have found that the most important aspects of the build are to be realistic about what you can afford and to be scrupulous in your selection of the team. We chose very well!!
Areas Of Satisfaction - Excellent all around
Additional Comments - I was very pleased and will use Structures again.
We will definitely recommend Structures especially for Daniel Island. They are very knowledgable about the restrictions and building codes for the area.
Professional & Organized - Structures offers a team of experts that work together to help make the experience of building a home seamless.
Expertise - I can't say enough about each person involved in our project. They were amazing and so dedicated to us.
Schedule - Structures worked hard to keep our project on schedule. They were patient with us as we readdressed some previous decisions even if it altered our time line.
Budget - We were always aware of our budget, if we were over or under in each part of construction process. We were able to make changes and always knew how that would effect our budget.
Communication - The group that worked on our project was amazing in regards to communication. There was no item or thought too small for discussion. They wanted everything to be as perfect as we anticipated.
Trust - Structures made sure we were completely happy and taken care of. We have such respect for them
overall a very good experience with a somewhat challenging project
Areas Of Satisfaction - Easy build and excellent quality.
Even though I can't imagine moving again today after having just recently moved into my new Structures home, I can say that I would definitely trust Structures to build a future home.
Areas Of Satisfaction - The team of Adam and Mandy were outstanding. I enjoyed the interaction from an interpersonal standpoint and felt confident in their recommendations for our home as well as their ability to deliver on the commitments that they had made. They are a great team.
Our house met and exceeded our expectations. Structures process and professional staff were a delight to work with. The team kept our project moving along to finish 4 weeks ahead of schedule.
Areas Of Satisfaction - We particularly liked working with our project manager and our designer. They were very helpful in guiding us to make good choices, communicated very effectively and involved us at every step of the way, including us as part of the team to build our dream home.
Lead Source - We saw a house that we really liked in our old neighborhood and inquired who built it...and then heard good things from a friend who built their house.
Additional Comments - Of the three builders we had considered, we know that we made the best choice for us...and would recommend Structures to anyone.
Lead Source - I honestly don't remember but we interviewed at least 5-6 different builders and chose Steve and Structures.
Additional Comments - Great team of totally committed peopled. It doesn't get any better!
Construction Quality - Could not ask for a better bult home. Attention to detail was spot on
Clean & Safe - Never seen a job site kept so clean.
Areas For Improvement - Was pleased with the entire build.
Areas Of Satisfaction - The entire build was hassle free and professional. All our wants and needs were address through out the entire build.
AN OUTSTANDING COMPANY IN EVERY ASPECT. WE ARE COMPLETELY SATISFIED
Lead Source - WE SAW THEM BUILDING A HOUSE AND WERE IMPRESSED
We have built several homes, and Structures is definitely superior to any builder we have used in the past. Their team is completely professional and extremely well organized. We used a large amount of unconventional, reclaimed materials in this house that required creativity and great technique to execute. Structures execution of our design exceeded our expectations and they came in on time! In addition, their construction manager and designer came up with creative solutions to architectural problems.
Areas For Improvement - None! They exceeded our expectations!
Areas Of Satisfaction - Their creativity and willingness to work with unconventional, reclaimed, building materials, and their ability to improvise solutions to architectural problems.
Lead Source - From a realtor
Structures was very well organized from start to finish. Their level of quality was unmatched. I felt that the entire project was in excellent hands and did not worry about anything. Because I travel a lot, my wife had the larger part of communications with Structures. She was extremely satisfied with how it went and how she was treated. The bottom line is that we ended up with a beautiful house and excellent construction. The key point to emphasize is value - I felt that we received exceptional value for the price paid and would highly recommend Structures.
Areas Of Satisfaction - My wife was involved most of the time. They treated her with enormous respect and she really enjoyed working with them. I am an Engineer and never felt that they were cutting corners. I am very busy and travel a lot and did not feel uncomfortable that work was going on without my being there. Our "joint" project of designing geothermal heating/cooling went very well.
Choosing a builder to build our home was a new decision for us since this was the first house we've built. We have never regretted selecting Structures and Steve Kendrick to help us design and build our home. In fact, we thank our lucky stars that Steve and his team of professionals have been in our lives to make this experience so much fun. We love our new home and the Structures family of builders.
Professional & Organized - The team approach avoided anything from slipping through the cracks. Great communication was key!
Expertise - Their expertise included years of experience and an outstanding reputation among trade people who enjoyed working with them.
Construction Quality - This should be a 10+. Structures hires the best subcontractors.
Communication - We were never left wondering what would happen next. Justin and Mandy were great at anticipating the project and at letting us know when decisions needed to be made. What could have been an overwhelming task was made much more enjoyable and manageable by constantly staying in touch with us.
Problem Resolution - And always in a calm and professional manner. Communication was the key here again!
Clean & Safe - Our future neighbors loved the Structures team for the way they worked compared to other builders in the neighborhood.
Employees & Subcontractors - And they love working on Structures' projects.
Areas Of Satisfaction - Structures team approach really made the difference in making our experience so enjoyable. From Steve to JR, Mandy, Deb, Amy, Dave, and Knox, each member of the team took as much personal interest in building our house as if they were building their own. We felt like we were part of a family building this project.
Lead Source - Structures was recommended to us by our realtor as a builder with a good reputation and lots of experience building houses in our area.
We could not be happier with the team that Steve Kendrick has put together. They went above and beyond to make sure all of our questions and concerns were answered and resolved. The follow-up is second to none. We have built several houses and the Structures Team is second to none. If we were to ever build another house, Structures will be our builder of choice.
Areas Of Satisfaction - The staff is great and were readily available when we needed assistance.
Lead Source - We went through one of their houses several years ago and were very impressed. They were on a short list when we decided to build again.
Additional Comments - We look forward to maintaining not only a business relationship, but a personal relationship as well.
Steve Kendrick and the Structures team care about quality. Quality in their workmanship - Quality in their subcontractors - Quality in their relationship with the homeowners. In the end, you get a quality home built by people who care. If we could build another one, we'd build again with Structures.
Areas Of Satisfaction - The Structures team is excellent. The project manager did a solid job as did the design coordinator. When the management team was needed, they were succinct in their decision making.
Lead Source - Geez, how long ago was that? I believe our realtor (land purchase) gave us a few names of builders he had heard good things about. Structures was one of those whom I contacted. Steve responded immediately with interest and personality.
Areas For Improvement - None
Areas Of Satisfaction - Everything about what could be a stressful experience turned out to be quite enjoyable. Everyone who works there is the ultimate professional and are all extremely courteous. The pride they take in their relationships and work is remarkable. I couldn't recommend them more.
Lead Source - From a broker at Daniel Island Real Estate
This was the first house we had ever built. We were not disapointed in the process at all and found the employees to be very professional. We especially enjoyed working with the project manager Chris Hulsey. He was very patient with us throughout the process. We were also very satisfied with the timing of the build process. Structures finished the house on time, and went beyond our expectations to keep us happy! They are still easy to contact for support. Structures built a high quality home, and is an upstanding trustworthy company.
Areas For Improvement - This was the first house we had ever built. We were not disapointed in the process at all and found the employees to be very professional. We especially enjoyed working with the project manager Chris Hulsey. He was very patient with us throughout the process. We were also glad to have a designer working along with us to help us with decisions.
Areas Of Satisfaction - We were very satisfied with the timing of the build process. Structures finished the house on time, and went beyond our expectations to keep us happy!
Lead Source - From our son and daughter in law. They had purchased a structures home, and she works for them.
We have owned 7 new homes in 5 different states, 3 or which were built from the ground up, and have never worked with such a professional builder. Structures has been a pleasure to work with every step of the way. Their attention to detail and timely responses made the whole process run smoothly. The friendly and knowledgeable staff is exceptional. The Structures team listened to our needs and desires and we now have the quality dream home we always envisioned for our retirement home.
Lead Source - Signage - Went through Structures homes under construction when viewing neighborhoods and lots.
Our experience with Structures was top-notch. We initially had concerns given that we live 800 miles from Mt. Pleasant, but the entire Structures team made certain to keep us well-informed throughout the entire building process, providing us with their expert guidance every step of the way. Our concerns proved unfounded as Structures were excellent in every way. We have recommended Structures highly to everyone who has asked about our experience.
Areas For Improvement - None.
Areas Of Satisfaction - Very receptive and helpful on all changes we discussed and ultimately agreed to make. Communication was extremely effective; timely, complete and professional at all time.s
Lead Source - We researched builders with significant I'on experience.
We were really pleased with Structures and our custom home building experience. Structures is a talented, knowledgeable and dedicated group working to exceed expectations. The most satisfying aspect overall, was the comfort in knowing the quality and craftsmanship will last the test of time.Structures did an incredible job! It was a fun and enjoyable process and hope to do it again.
Areas For Improvement - Our expectations were met, if not exceeded, for all aspects of the process.
Areas Of Satisfaction - The most satisfying part of the build was the end product – seeing how all the decisions / details came together.That being said the most satisfying aspect overall, was the comfort in knowing the quality and craftsmanship will last the test of time.
Lead Source - We found out about Structures initially as they were listed as a GuildQuality builder for I'On, but word of mouth from neighborhood reinforced their reputation as a high quality builder.
Additional Comments - Thanks for all the time, effort and patience to help guide us through the custom home building process. We were pleased with the process and even more please with the end result. Thanks again!
We chose Structures to build our second home in Charleston, South Carolina while living in Chicago. From the design phase to the finished product, the Structures team was there every step of the way making sure the process went smoothly and the home of our dreams became a reality. It was clear throughout that Structures priorities are exceptional quality and complete customer satisfaction. Steve and his team are personable and honest - truly taking pride at every stage. We love our home and would highly recommend Structures to anyone considering a custom built home - a Structures home stands out among the rest.
Areas Of Satisfaction - the team and the communication
Lead Source - internet search, approved builder on Daniel Island, and there affiliation with the annual Coastal Living home project
Structures provided a seamless and quality building experience from start to finish. The design service in particular allowed us to make our cabinetry, plumbing, hardware and other selections in an efficient and effective manner, despite that fact that we live in another state. In addition, the communications process among Structures, our architect and our interior designer was excellent.
Lead Source - From our real estate agent.
Areas Of Satisfaction - Structures has integrity , experience and excellent communication skills which makes the building process a pleasure. There is no better piece of mind then moving in a home built by Structures & knowing the quality and beauty of your investment for years to come!
For someone who had never constructed a custom home before, we were certainly concerned about selecting the right builder. Every builder will tell you what you want to hear during the vetting process but as everyone knows, talk is cheap. Every phase of the process followed closely to what Structures said they were going to do. The pricing was accurate, the allowances were accurate, the timetable was accurate. In short, no surprises. Couple that with a project team well versed in building high end homes and who really enjoy what they do, my wife and I could not have more pleased.Any prospective Structures clients can rest easy if they hire Steve and the Structures team.
Employees & Subcontractors - Big time plus for the Structures team. Not only are they very professional and courteous, you can tell they really enjoy what they do. They have a real sense of pride in bringing projects to completion.
We couldn't be more pleased with the entire Structures team. Their professionalism and their dedication to delivering our custom home to our complete satisfaction exceeded our expectations and we highly recommend them.
I would, without hesitation, recommend Structures to build your home. The Structures team is dependable, honest and most definitely builds to the highest of expectations. The quality of the materials used and the quality of craftsmanship is beyond measure. Just an all-around pleasure to work with.
Areas Of Satisfaction - 1. Quality of materials used2. Integrity of team3. Communication is consistent and timely4. Organization allowed for a timely build process
I think they're wonderful. They bend over backwards to assist you, and they go way out of the way to get us what we want. We went over the plans with them again and again, and they put in so much effort. We are very appreciative.
Areas Of Satisfaction - They bent over backwards to fulfill what we wanted. The whole thing works so well and fluidly. We did most of this over email, and they were so good about communicating with us. They double checked to make sure the original choice was what we wanted.
Areas Of Satisfaction - Customer service and quality/attention to detail
Areas Of Satisfaction - In all areas. They did what they said they would do, and more!
This has been a terrific experience from the initial conversation, through choosing and working with the architect, and then through the actual build. Structures helped us work through some severe lot drainage issues as well as satisfying certain restrictions with the Village that we are in. I have discussed the book 'GOOD TO GREAT', which addresses how to build great companies, with Steve Kendrick. Not only was Steve aware of the book he plays the tapes in his car. It is apparent that he has built his company with exceptional people.This is a GREAT organization that anyone who plans to build or remodel should use. We would be happy to answer anyone's questions about our experience.
Communication - Wonderful communication in terms that we understand.
Clean & Safe - Neighbors cannot believe how clean the site is kept.
Expertise - Expertise AND the willingness to execute on that expertise is well beyond the scope of their competition.
Communication - Very responsive to questions and proactive with anticipated events. We have had no negative surprises, only a positive experience!
Likely To Recommend - We are already recommending them and will be a positive mouthpiece in the future. Everyone should use them!!! This has been a terrific experience from the initial conversation, through choosing and working with the architect, and then through the actual build. Structures helped us work through some severe lot drainage issues as well as satisfying certain restrictions with the Village that we are in. I have discussed the book 'GOOD TO GREAT', which addresses how to build great companies, with Steve Kendrick. Not only was Steve aware of the book he plays the tapes in his car. It is apparent that he has built his company with exceptional people.This is a GREAT organization that anyone who plans to build or remodel should use. We would be happy to answer anyone's questions about our experience.
Areas Of Satisfaction - This has been a terrific experience from the initial conversation, through choosing and working with the architect, and then through the actual build. Structures helped us work through some lot issues as well as satisfying certain restrictions with the Village that we are in. This is a GREAT organization!!
Areas Of Satisfaction - They are a first class group of people who surround themselves with honest, talented, and conscientious subcontractors which result in a highly satisfied customer!
Working with everyone on the Structures staff was an amazing experience considering that we were 1000 miles away during the entire construction process. Every detail was identified and completed according to contract.
The design and build process was well planned and delivered a high quality home that we are enjoying. We especially appreciate Structure's commitments to high quality and customer satisfaction as well as the experience and communication abilities of Structures' personnel.
Easier Than Expected - They are good people, not just good builders. I like them as friends, not just as workers, but as friends.
Additional Comments - They are energy conscious, quality conscious, and think about how a house should be in today's marketplace. Great builders! House is beautiful and not like everything else you see.
Areas Of Satisfaction - Their pride and ability to get things done efficiently and in a cost efficient manner was great. They always kept our budget in line. They had a contact person who was always there and who we directly communicated with and who had a weekly profile for us as far as what was coming next and what to expect. He gave us a time when it would be done and pictures of the house. He kept us in the loop quite effectively.
Lead Source - When we went down to look at Charleston as a place to build a home, coincidentally every home we liked happened to be a home built by Structures. We asked who was doing these houses and once we decided to build a house we figured we would like to get them to build our house. We liked the style and we had a concern with the green aspect of the house. The materials and stuff. They sold a lot of the energy efficient stuff and things that wouldn't wear out. They seemed like a company that knew what was going on in building. They didn't try to sell you just stock stuff. It was mostly the case that every house that we liked was built by Structures. And once we decided that we could build just as efficiently as we could buy we wanted structures to build it.
Additional Comments - They're just a very good company and great people. They have a great product and they merchandise it well. There is never any conflict and they always look to resolves issues quickly. At the end of the day you think of them more as a friend rather than a supplier or someone who built your house.
Additional Comments - Very professional and knowledgeable in all phases of the building process. Their team works well together. Always explains things in lay terms. Will offer alternative solutions during the building process if they notice a better way for something to be done. Very upfront & address's any issues that arise and takes responsibility. We would highly recomend them and do!
Additional Comments - If people are looking for a custom builder that will give them a very personal approach and listen to their needs then this is the right company.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Structures Building Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys