I highly recommend Strong Roofing for your roofing repairs or replacements. The staff and crews were very knowledgeable about the step-by-step process and what to expect. Their weather consciousness before starting the job goes a long way for me. The weather here can change in fifteen minutes. They took the time to look at the forecast before starting the job. That makes the customer feel better when someone goes to that degree before starting the job. Based on my recent dialog and installation, Strong Roofing is and will be the only roofing company I will utilize as long as I live in this area. They are very meticulous, prompt, and courteous, and their prices are very compatible with others in our region.
Problem Resolution - I haven't had any problems yet.
Schedule - They were here ahead of the normal schedule. They were only here a day and a half, from start to finish. They were very prompt. I can't say enough about their professionalism, promptness to detail, and on-time schedule.
Areas Of Satisfaction - I was most satisfied with the total quality of the job from start to finish.
Recognized Excellence - I would like to recognize Jose, Alonso, and Alonso's father, the supervisor. I don't know his first name. Also, the installation crew did a superb job. Jose was with me from start to finish and explained everything in detail. He was extremely knowledgeable. I looked for a local roofer and someone that would be here if I need their assistance. This might be after a storm passes or something like that. They offer courteous follow-up visits within a week or two. That says a lot for the company. No one else offered that. There was no pressure for the contract to be signed and no upfront funds, which proves they are a solid company. There was no pressure to get paid, once the job was done. That is impressive today if you have a company that can do the job without asking for a penny. Several companies wanted half the job money upfront. That says a lot. There is no pressure involved with Strong Roofing. I can't say enough about how great these guys are. In our society, you know all we normally hear is the negative of the roof service quality, of your vehicle, roofing, and electricians. You don't get the true meaning and assessment of a good company. I am so glad my wife and I chose Strong Roofing. I go out every morning to look at my roof, it's gorgeous. It makes my home look like a new home. The edges are cut right and the quality is there. Anything I asked above the normal, they did for me. I asked for additional adhesives where the winds blow during a storm. They said no problem and they took care of it. I did have one bid where they were going to charge me to rent their tarps to minimize nails in the yard. That kind of turned me off. They didn't nickel and dime me and my wife. The job that was originally quoted was what we paid for it.
Additional Comments - I highly recommend Strong Roofing for your roofing needs. I am an extremely satisfied customer.
I feel that Strong Roofing is an outstanding company. The quality of work and workmanship, as well as the integrity and quality of the staff and workmen, was superior. I would recommend them to anyone looking for a roof.
After receiving several estimates and even though they were not the lowest, they were the highest qualified with the best materials. They did a professional job, and I would highly recommend them to anyone needing a roof.
Communication - That would be a 5 if I could give it.
Installation Crew - I am not really sure, because I was not there when the roof was done.
Areas Of Satisfaction - I was most satisfied with the communication because anytime I had any questions for him, he was always quick to respond and very thorough in his explanation. I was out of town, and he definitely helped put my mind at ease that he was in communication since I wasn't there.
Recognized Excellence - I would like to recognize Jose Alonzo. He was the lead on the project.
Burt was very professional.
Miguel and his team were professional, answered all my questions, and had the roof up faster than I thought they could do it.
Strong Roofing was thorough, knowledgeable, and helpful with the installation process.
I would recommend Strong Roofing. The quality and concern for the job were above average.
Areas Of Satisfaction - I am most satisfied with the timing of the job and completion of it.
Strong Roofing has superior communication and superior workmanship.
Recognized Excellence - The whole crew did a good job. Burt always came and answered my questions if I had any. He provided me with a lot of information.
I was very, very satisfied with the whole operation. They were very professional. I enjoyed working with the manager and all that, and getting the roof done. They were really good and very, very kind.
They were professional and efficient. It looks great. I would recommend them to anyone.
Areas Of Satisfaction - I was satisfied with their communication and the quality of their output.
Recognized Excellence - Burt was great throughout.
They are the best! That is why we chose them, we knew it would take a while. However, we waited, and it is beautiful. We are very pleased!
Areas Of Satisfaction - I was most satisfied with them showing up on-time, they left the work site clean, and they used products we wanted them to use. It was all good!
Recognized Excellence - I would like to recognize the owner Burt for his exceptional service.
They did a wonderful job. I appreciate the owner. He was professional and helped me. I appreciate the work they did.
Areas Of Satisfaction - They did a tremendous job in a short period of time. I appreciate how professional it was,.
Recognized Excellence - The foreman was very professional. They did an awesome job.
We are very happy with our new roofs on our house and shed by Strong Roofing, Inc. Production Manager, Mike Toribio was great to work with from the estimate, to deciding on roof color, to making sure everything was done right and cleaned-up afterward. We Looked at a number of area roofing companies and are very happy that we picked Strong Roofing.
They did a great job. The communication was great and they had a great price. We are really satisfied.
Mr. Burt communicated effectively. He was very helpful and knowledgeable. He got the job done quickly for us.
They exceeded expectations in every possible way. Considering the situation, we were extremely pleased. (It was a natural disaster we were dealing with.)
Areas Of Satisfaction - I was most satisfied with their professionalism, specifically the way they kept the job site. I've witnessed other construction companies or roofers not do half as well as they did. I was also most satisfied with their competitive pricing. We got quotes, and they were very fair.
Recognized Excellence - I would like to recognize the foreman. Burt was a pleasure to work with, and the foreman was there and answered every question. They were both excellent to work with.
Areas Of Satisfaction - I am most satisfied with the qaulity of the work.
Recognized Excellence - Bert should be recognized for his exceptional service.
Post hurricane Zeta we were among the thousands in need roof repairs/replacement. Contacted Burt via email as they were inundated with phone calls. He called a few hours latter and only needed a copy of our insurance estimate to provide an contract proposal. His contract was lower than our estimate AND payment was due AFTER completion of services. He also provided us a contact to have our roof temporarily repaired at half the price others were quoting. Our roof was replaced in one day and looks better than it did before Zeta. Most of my neighbors (a good number of them) went with patch shingle installation with off colour shingles, its too bad they didn't wait.
I'm confident that should any future event require roofing services again, we'll be contacting Strong Roofing.
If he fixed it I would have given him a 4.
Reading all the other reviews, I decided to contact Strong Roofing. I am very glad I did. Burt guided us through the whole process. His knowledge of the insurance system may everything simple. His crew arrived when scheduled, worked until dark, they were very skilled and friendly. Work was completed next morning. When they left the place was as if they were not here. Highly recommend Strong Roofing.
Recognized Excellence - They all did good.
I have recommended them.
Areas Of Satisfaction - I was pleased with their efficiency, knowledge, and kindness.
Additional Comments - I was very satisfied and pleased to work with them. They are exceptional.
They did a very good job!
I was pleased with the service and the product.
The foreman, Josh, was very knowledgeable and was on site when we need him. I just wish he was there the entire time. He only showed up at the beginning, the end, and when there was a problem.
Areas Of Satisfaction - They always showed up on time and cleaned up before they left. They made sure at the end of each day that I was satisfied with the work they had done. Other than that I had no issues.
They did a good job.
Areas Of Satisfaction - I was most satisfied with how timely they completed the job.
Additional Comments - They got the job done and they did a great job.
I'm overall happy with it, but there were some glitches.
Areas Of Satisfaction - I'm most satisfied that they were very fast. As far as when I called them up and said, 'I'm ready to go now.' They got a screw out here in two weeks. I have other house around me still with damage nearby, and here I am with a new roof. So I'm very happy they got in, got it done, and I'm very happy with that.
Jose did a great job!
They were amazing, prompt courteous, and professional. I could not have been more pleased.
Areas Of Satisfaction - I was pleased with the owner, Burt. He was prompt, courteous, and answered all my questions.
It is an excellent roofing company. It looks great.
Installation Crew - It went like they said it would. There were no problems.
I would highly recommend them for any work to be done! They are excellent people and did an excellent job.
Areas For Improvement - Strong Roofing did not fall short of any of my expectations.
Areas Of Satisfaction - I was most satisfied with the finished product.
Areas Of Satisfaction - I was most satisfied with the quality of workmanship.
Areas Of Satisfaction - I was most satisfied with their communication. They did a great job communicating from the day of the estimation to the completion of the job. If anything ever changed they gave me a heads up at least a day in advance!
Recognized Excellence - I would like to recognize Burt, the owner. He is who I dealt with primarily.
My husband called Strong Roofing after the Insurance adjuster found we needed a new roof. Burt was at our house within a day of contacting him. He was very professional and is extremely knowledgeable when it comes to working with Insurance claims and how to get the process moving forward quickly. His crew took every measure to protect the area around the house with tarps etc... They worked from sun up to sun down and got the entire roof finished in just a couple of days! When finished they cleaned up so well, it looked like they hadn't even been there! During the process Burt took the time to email my husband (who had to leave out of town) pictures of the progress and finished product as well as keeping in touch with me and our insurance company!! We love our new roof and would highly recommend Strong Roofing to any of our friends and family!!!
They did a great job and I am highly satisfied.
Areas Of Satisfaction - I was most satisfied with their professionalism and willingness to accommodate and support what we wanted. They were really quick to get us scheduled and getting it done.
Additional Comments - They were excellent! I would use them again in a heartbeat!
Areas Of Satisfaction - I was most satisfied with thier timing.
They're an incredible company and I am highly impressed. Not only with the work ethic but with the finished job as well. I was very satisfied.
Areas For Improvement - They were very professional, on time, and courteous. I did not have any issues. The owner and the gentleman that came out to sell the job were very pleasant.
Areas Of Satisfaction - I was most satisfied with the attention to detail and the customer service.
Recognized Excellence - The entire crew was phenomenal and I dont say that light heartedly. It is very rare to find a company to go above and beyond. I was so impressed with the work and the followup. It was a phenomenal experience from start to finish.
They work with your insurance. Mike came and met with our adjuster and they went on the roof together. They are top-notch and go above and beyond.
Areas Of Satisfaction - I was most satisfied with the overall completed project. Their attention to detail paid off and the installation looks great.
Strong Roofing did a great job on my house. I have a high pitched roof and neighbors enjoyed watching the utilization of ropes on the roof and the efficiency of the crew. I held off on review to see if roof might have problems. No leaks or problems so far.
Clean & Safe - They did an outstanding job.
Areas For Improvement - I was very impressed with all the communications prior to even beginning the project. Bert the owner sent me a pdf file with the estimation of how the insurance claim works. He kept me very informed and I learned a lot during the process.
Areas Of Satisfaction - I was satisifed with everything. The crew did an outstanding job of protecting the yard, the plants, and cleaning up afterwards. Every part of the job was great.
Recognized Excellence - I would like to recognize Mike. He did an oustanding job.
Areas Of Satisfaction - With all of the people.
Additional Comments - Everything was exceptional. I feel good about this project. Considering the job and everything that goes on, they did expectations. Owen's Corning customer service was exceptional as well,
Areas Of Satisfaction - I am most satisfied with the ending results.
Areas For Improvement - Strong Roofing did not fall short of any of my expectations.
Recognized Excellence - I would like to recognize Burt Golts, the owner. He was excellent to work with.
I was out of state during the project and I felt that working with them was smoother than my experiences working with local companies.
Areas Of Satisfaction - I was most satisfied with how quick they got everything done and did it correctly. They communicated well the whole time.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Strong Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys