Communication - That would be a 5 if I could give it.
Installation Crew - I am not really sure, because I was not there when the roof was done.
Areas Of Satisfaction - I was most satisfied with the communication because anytime I had any questions for him, he was always quick to respond and very thorough in his explanation. I was out of town, and he definitely helped put my mind at ease that he was in communication since I wasn't there.
Recognized Excellence - I would like to recognize Jose Alonzo. He was the lead on the project.
Burt was very professional.
Miguel and his team were professional, answered all my questions, and had the roof up faster than I thought they could do it.
Strong Roofing was thorough, knowledgeable, and helpful with the installation process.
I would recommend Strong Roofing. The quality and concern for the job were above average.
Areas Of Satisfaction - I am most satisfied with the timing of the job and completion of it.
Strong Roofing has superior communication and superior workmanship.
Recognized Excellence - The whole crew did a good job. Burt always came and answered my questions if I had any. He provided me with a lot of information.
I was very, very satisfied with the whole operation. They were very professional. I enjoyed working with the manager and all that, and getting the roof done. They were really good and very, very kind.
They were professional and efficient. It looks great. I would recommend them to anyone.
Areas Of Satisfaction - I was satisfied with their communication and the quality of their output.
Recognized Excellence - Burt was great throughout.
They are the best! That is why we chose them, we knew it would take a while. However, we waited, and it is beautiful. We are very pleased!
Areas Of Satisfaction - I was most satisfied with them showing up on-time, they left the work site clean, and they used products we wanted them to use. It was all good!
Recognized Excellence - I would like to recognize the owner Burt for his exceptional service.
They did a wonderful job. I appreciate the owner. He was professional and helped me. I appreciate the work they did.
Areas Of Satisfaction - They did a tremendous job in a short period of time. I appreciate how professional it was,.
Recognized Excellence - The foreman was very professional. They did an awesome job.
We are very happy with our new roofs on our house and shed by Strong Roofing, Inc. Production Manager, Mike Toribio was great to work with from the estimate, to deciding on roof color, to making sure everything was done right and cleaned-up afterward. We Looked at a number of area roofing companies and are very happy that we picked Strong Roofing.
They did a great job. The communication was great and they had a great price. We are really satisfied.
Mr. Burt communicated effectively. He was very helpful and knowledgeable. He got the job done quickly for us.
They exceeded expectations in every possible way. Considering the situation, we were extremely pleased. (It was a natural disaster we were dealing with.)
Areas Of Satisfaction - I was most satisfied with their professionalism, specifically the way they kept the job site. I've witnessed other construction companies or roofers not do half as well as they did. I was also most satisfied with their competitive pricing. We got quotes, and they were very fair.
Recognized Excellence - I would like to recognize the foreman. Burt was a pleasure to work with, and the foreman was there and answered every question. They were both excellent to work with.
Areas Of Satisfaction - I am most satisfied with the qaulity of the work.
Recognized Excellence - Bert should be recognized for his exceptional service.
Post hurricane Zeta we were among the thousands in need roof repairs/replacement. Contacted Burt via email as they were inundated with phone calls. He called a few hours latter and only needed a copy of our insurance estimate to provide an contract proposal. His contract was lower than our estimate AND payment was due AFTER completion of services. He also provided us a contact to have our roof temporarily repaired at half the price others were quoting. Our roof was replaced in one day and looks better than it did before Zeta. Most of my neighbors (a good number of them) went with patch shingle installation with off colour shingles, its too bad they didn't wait.
I'm confident that should any future event require roofing services again, we'll be contacting Strong Roofing.
If he fixed it I would have given him a 4.
Reading all the other reviews, I decided to contact Strong Roofing. I am very glad I did. Burt guided us through the whole process. His knowledge of the insurance system may everything simple. His crew arrived when scheduled, worked until dark, they were very skilled and friendly. Work was completed next morning. When they left the place was as if they were not here. Highly recommend Strong Roofing.
Recognized Excellence - They all did good.
I have recommended them.
Areas Of Satisfaction - I was pleased with their efficiency, knowledge, and kindness.
Additional Comments - I was very satisfied and pleased to work with them. They are exceptional.
They did a very good job!
I was pleased with the service and the product.
The foreman, Josh, was very knowledgeable and was on site when we need him. I just wish he was there the entire time. He only showed up at the beginning, the end, and when there was a problem.
Areas Of Satisfaction - They always showed up on time and cleaned up before they left. They made sure at the end of each day that I was satisfied with the work they had done. Other than that I had no issues.
They did a good job.
Areas Of Satisfaction - I was most satisfied with how timely they completed the job.
Additional Comments - They got the job done and they did a great job.
I'm overall happy with it, but there were some glitches.
Areas Of Satisfaction - I'm most satisfied that they were very fast. As far as when I called them up and said, 'I'm ready to go now.' They got a screw out here in two weeks. I have other house around me still with damage nearby, and here I am with a new roof. So I'm very happy they got in, got it done, and I'm very happy with that.
Jose did a great job!
They were amazing, prompt courteous, and professional. I could not have been more pleased.
Areas Of Satisfaction - I was pleased with the owner, Burt. He was prompt, courteous, and answered all my questions.
It is an excellent roofing company. It looks great.
Installation Crew - It went like they said it would. There were no problems.
I would highly recommend them for any work to be done! They are excellent people and did an excellent job.
Areas For Improvement - Strong Roofing did not fall short of any of my expectations.
Areas Of Satisfaction - I was most satisfied with the finished product.
Areas Of Satisfaction - I was most satisfied with the quality of workmanship.
Areas Of Satisfaction - I was most satisfied with their communication. They did a great job communicating from the day of the estimation to the completion of the job. If anything ever changed they gave me a heads up at least a day in advance!
Recognized Excellence - I would like to recognize Burt, the owner. He is who I dealt with primarily.
My husband called Strong Roofing after the Insurance adjuster found we needed a new roof. Burt was at our house within a day of contacting him. He was very professional and is extremely knowledgeable when it comes to working with Insurance claims and how to get the process moving forward quickly. His crew took every measure to protect the area around the house with tarps etc... They worked from sun up to sun down and got the entire roof finished in just a couple of days! When finished they cleaned up so well, it looked like they hadn't even been there! During the process Burt took the time to email my husband (who had to leave out of town) pictures of the progress and finished product as well as keeping in touch with me and our insurance company!! We love our new roof and would highly recommend Strong Roofing to any of our friends and family!!!
They did a great job and I am highly satisfied.
Areas Of Satisfaction - I was most satisfied with their professionalism and willingness to accommodate and support what we wanted. They were really quick to get us scheduled and getting it done.
Additional Comments - They were excellent! I would use them again in a heartbeat!
Areas Of Satisfaction - I was most satisfied with thier timing.
They're an incredible company and I am highly impressed. Not only with the work ethic but with the finished job as well. I was very satisfied.
Areas For Improvement - They were very professional, on time, and courteous. I did not have any issues. The owner and the gentleman that came out to sell the job were very pleasant.
Areas Of Satisfaction - I was most satisfied with the attention to detail and the customer service.
Recognized Excellence - The entire crew was phenomenal and I dont say that light heartedly. It is very rare to find a company to go above and beyond. I was so impressed with the work and the followup. It was a phenomenal experience from start to finish.
They work with your insurance. Mike came and met with our adjuster and they went on the roof together. They are top-notch and go above and beyond.
Areas Of Satisfaction - I was most satisfied with the overall completed project. Their attention to detail paid off and the installation looks great.
Strong Roofing did a great job on my house. I have a high pitched roof and neighbors enjoyed watching the utilization of ropes on the roof and the efficiency of the crew. I held off on review to see if roof might have problems. No leaks or problems so far.
Clean & Safe - They did an outstanding job.
Areas For Improvement - I was very impressed with all the communications prior to even beginning the project. Bert the owner sent me a pdf file with the estimation of how the insurance claim works. He kept me very informed and I learned a lot during the process.
Areas Of Satisfaction - I was satisifed with everything. The crew did an outstanding job of protecting the yard, the plants, and cleaning up afterwards. Every part of the job was great.
Recognized Excellence - I would like to recognize Mike. He did an oustanding job.
Areas Of Satisfaction - With all of the people.
Additional Comments - Everything was exceptional. I feel good about this project. Considering the job and everything that goes on, they did expectations. Owen's Corning customer service was exceptional as well,
Areas Of Satisfaction - I am most satisfied with the ending results.
Areas For Improvement - Strong Roofing did not fall short of any of my expectations.
Recognized Excellence - I would like to recognize Burt Golts, the owner. He was excellent to work with.
I was out of state during the project and I felt that working with them was smoother than my experiences working with local companies.
Areas Of Satisfaction - I was most satisfied with how quick they got everything done and did it correctly. They communicated well the whole time.
I would recommend Strong Roofing to anyone in need of a new roof or repairs. Very satisfied with every part of the process. Burt Goltz and crew did an excellent job!
I was in need of a roof replacement. I had three roofers observe my roof and I was informed that the longevity was about 5 more years. In certain areas of the roof, granules had already fallen off. When I began to research roofing companies, I sent several emails to various companies including Strong Roofing. Within minutes of completing my emails, Burt, the owner of the company, quickly responded. Burt came to my residence the next day and surveyed my roof. He saw the areas of my concern and discussed the type of shingles he used. At the completion of the visit, he issued me a packet of information discussing the materials he used along with an estimate. Burt uses Owens Corning shingles. After reading about the product, I was very impressed. For those of you that are YouTubers, check them out on YouTube and you won't be disappointed.
Four days before the job, my shingles were delivered. The next day, Burt asked me about the starter shingles that had been delivered along with the shingles. When I told him what type of starter shingles were there, he informed me the wrong ones had been delivered. Additionally, he said someone was on the way from Hattiesburg to deliver the correct ones. To me, that is very professional. If you pay for something, you deserve to have the right thing installed, and Burt felt the same way.
On the day of the job, the team showed up on time. They immediately went straight to work by removing the old shingles and material underneath. Then they installed Rhino Roof U20 synthetic material on top of the decking, installed new drip edges, plumbing boots, and Owens Corning architectural shingles. It was great to see the teamwork involved and how professional the materials look. Now I don't have to worry about the longevity of the roof and possibly getting leaks.
The only downside is that my wife and I are still finding roofing nails in various portions of both the front and back yards. Additionally, one of my wife's exotic plants disappeared. Not sure if it grew legs and walked off or if the team accidentally broke it, discarded it, and just did not inform us.
Other than that, the roof looks amazing.
Areas Of Satisfaction - I was completely satisfied with my whole experience
Recognized Excellence - Burt Getz was very good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Strong Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys