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Communication - That would be a 5 if I could give it.
Installation Crew - I am not really sure, because I was not there when the roof was done.
Areas Of Satisfaction - I was most satisfied with the communication because anytime I had any questions for him, he was always quick to respond and very thorough in his explanation. I was out of town, and he definitely helped put my mind at ease that he was in communication since I wasn't there.
Recognized Excellence - I would like to recognize Jose Alonzo. He was the lead on the project.
Burt was very professional.
Miguel and his team were professional, answered all my questions, and had the roof up faster than I thought they could do it.
Strong Roofing was thorough, knowledgeable, and helpful with the installation process.
I would recommend Strong Roofing. The quality and concern for the job were above average.
Areas Of Satisfaction - I am most satisfied with the timing of the job and completion of it.
Strong Roofing has superior communication and superior workmanship.
Recognized Excellence - The whole crew did a good job. Burt always came and answered my questions if I had any. He provided me with a lot of information.
I was very, very satisfied with the whole operation. They were very professional. I enjoyed working with the manager and all that, and getting the roof done. They were really good and very, very kind.
They were professional and efficient. It looks great. I would recommend them to anyone.
Areas Of Satisfaction - I was satisfied with their communication and the quality of their output.
Recognized Excellence - Burt was great throughout.
They are the best! That is why we chose them, we knew it would take a while. However, we waited, and it is beautiful. We are very pleased!
Areas Of Satisfaction - I was most satisfied with them showing up on-time, they left the work site clean, and they used products we wanted them to use. It was all good!
Recognized Excellence - I would like to recognize the owner Burt for his exceptional service.
They did a wonderful job. I appreciate the owner. He was professional and helped me. I appreciate the work they did.
Areas Of Satisfaction - They did a tremendous job in a short period of time. I appreciate how professional it was,.
Recognized Excellence - The foreman was very professional. They did an awesome job.
We are very happy with our new roofs on our house and shed by Strong Roofing, Inc. Production Manager, Mike Toribio was great to work with from the estimate, to deciding on roof color, to making sure everything was done right and cleaned-up afterward. We Looked at a number of area roofing companies and are very happy that we picked Strong Roofing.
They did a great job. The communication was great and they had a great price. We are really satisfied.
Mr. Burt communicated effectively. He was very helpful and knowledgeable. He got the job done quickly for us.
They exceeded expectations in every possible way. Considering the situation, we were extremely pleased. (It was a natural disaster we were dealing with.)
Areas Of Satisfaction - I was most satisfied with their professionalism, specifically the way they kept the job site. I've witnessed other construction companies or roofers not do half as well as they did. I was also most satisfied with their competitive pricing. We got quotes, and they were very fair.
Recognized Excellence - I would like to recognize the foreman. Burt was a pleasure to work with, and the foreman was there and answered every question. They were both excellent to work with.
Areas Of Satisfaction - I am most satisfied with the qaulity of the work.
Recognized Excellence - Bert should be recognized for his exceptional service.
Post hurricane Zeta we were among the thousands in need roof repairs/replacement. Contacted Burt via email as they were inundated with phone calls. He called a few hours latter and only needed a copy of our insurance estimate to provide an contract proposal. His contract was lower than our estimate AND payment was due AFTER completion of services. He also provided us a contact to have our roof temporarily repaired at half the price others were quoting. Our roof was replaced in one day and looks better than it did before Zeta. Most of my neighbors (a good number of them) went with patch shingle installation with off colour shingles, its too bad they didn't wait.
I'm confident that should any future event require roofing services again, we'll be contacting Strong Roofing.
If he fixed it I would have given him a 4.
Reading all the other reviews, I decided to contact Strong Roofing. I am very glad I did. Burt guided us through the whole process. His knowledge of the insurance system may everything simple. His crew arrived when scheduled, worked until dark, they were very skilled and friendly. Work was completed next morning. When they left the place was as if they were not here. Highly recommend Strong Roofing.
Recognized Excellence - They all did good.
I have recommended them.
Areas Of Satisfaction - I was pleased with their efficiency, knowledge, and kindness.
Additional Comments - I was very satisfied and pleased to work with them. They are exceptional.
They did a very good job!
I was pleased with the service and the product.
The foreman, Josh, was very knowledgeable and was on site when we need him. I just wish he was there the entire time. He only showed up at the beginning, the end, and when there was a problem.
Areas Of Satisfaction - They always showed up on time and cleaned up before they left. They made sure at the end of each day that I was satisfied with the work they had done. Other than that I had no issues.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Strong Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys