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Areas Of Satisfaction - I was most satisfied with the quality of workmanship.
Areas Of Satisfaction - I was most satisfied with their communication. They did a great job communicating from the day of the estimation to the completion of the job. If anything ever changed they gave me a heads up at least a day in advance!
Recognized Excellence - I would like to recognize Burt, the owner. He is who I dealt with primarily.
They did a great job and I am highly satisfied.
Areas Of Satisfaction - I was most satisfied with their professionalism and willingness to accommodate and support what we wanted. They were really quick to get us scheduled and getting it done.
Additional Comments - They were excellent! I would use them again in a heartbeat!
Areas Of Satisfaction - I was most satisfied with thier timing.
They're an incredible company and I am highly impressed. Not only with the work ethic but with the finished job as well. I was very satisfied.
Areas For Improvement - They were very professional, on time, and courteous. I did not have any issues. The owner and the gentleman that came out to sell the job were very pleasant.
Areas Of Satisfaction - I was most satisfied with the attention to detail and the customer service.
Recognized Excellence - The entire crew was phenomenal and I dont say that light heartedly. It is very rare to find a company to go above and beyond. I was so impressed with the work and the followup. It was a phenomenal experience from start to finish.
They work with your insurance. Mike came and met with our adjuster and they went on the roof together. They are top-notch and go above and beyond.
Areas Of Satisfaction - I was most satisfied with the overall completed project. Their attention to detail paid off and the installation looks great.
Strong Roofing did a great job on my house. I have a high pitched roof and neighbors enjoyed watching the utilization of ropes on the roof and the efficiency of the crew. I held off on review to see if roof might have problems. No leaks or problems so far.
Clean & Safe - They did an outstanding job.
Areas For Improvement - I was very impressed with all the communications prior to even beginning the project. Bert the owner sent me a pdf file with the estimation of how the insurance claim works. He kept me very informed and I learned a lot during the process.
Areas Of Satisfaction - I was satisifed with everything. The crew did an outstanding job of protecting the yard, the plants, and cleaning up afterwards. Every part of the job was great.
Recognized Excellence - I would like to recognize Mike. He did an oustanding job.
Areas Of Satisfaction - With all of the people.
Additional Comments - Everything was exceptional. I feel good about this project. Considering the job and everything that goes on, they did expectations. Owen's Corning customer service was exceptional as well,
Areas Of Satisfaction - I am most satisfied with the ending results.
Areas For Improvement - Strong Roofing did not fall short of any of my expectations.
Recognized Excellence - I would like to recognize Burt Golts, the owner. He was excellent to work with.
I was out of state during the project and I felt that working with them was smoother than my experiences working with local companies.
Areas Of Satisfaction - I was most satisfied with how quick they got everything done and did it correctly. They communicated well the whole time.
I would recommend Strong Roofing to anyone in need of a new roof or repairs. Very satisfied with every part of the process. Burt Goltz and crew did an excellent job!
I was in need of a roof replacement. I had three roofers observe my roof and I was informed that the longevity was about 5 more years. In certain areas of the roof, granules had already fallen off. When I began to research roofing companies, I sent several emails to various companies including Strong Roofing. Within minutes of completing my emails, Burt, the owner of the company, quickly responded. Burt came to my residence the next day and surveyed my roof. He saw the areas of my concern and discussed the type of shingles he used. At the completion of the visit, he issued me a packet of information discussing the materials he used along with an estimate. Burt uses Owens Corning shingles. After reading about the product, I was very impressed. For those of you that are YouTubers, check them out on YouTube and you won't be disappointed. Four days before the job, my shingles were delivered. The next day, Burt asked me about the starter shingles that had been delivered along with the shingles. When I told him what type of starter shingles were there, he informed me the wrong ones had been delivered. Additionally, he said someone was on the way from Hattiesburg to deliver the correct ones. To me, that is very professional. If you pay for something, you deserve to have the right thing installed, and Burt felt the same way. On the day of the job, the team showed up on time. They immediately went straight to work by removing the old shingles and material underneath. Then they installed Rhino Roof U20 synthetic material on top of the decking, installed new drip edges, plumbing boots, and Owens Corning architectural shingles. It was great to see the teamwork involved and how professional the materials look. Now I don't have to worry about the longevity of the roof and possibly getting leaks. The only downside is that my wife and I are still finding roofing nails in various portions of both the front and back yards. Additionally, one of my wife's exotic plants disappeared. Not sure if it grew legs and walked off or if the team accidentally broke it, discarded it, and just did not inform us. Other than that, the roof looks amazing.
Areas Of Satisfaction - I was completely satisfied with my whole experience
Recognized Excellence - Burt Getz was very good.
They're a super roofing company. My husband roofed for 50 years also, and we loved them.
Areas Of Satisfaction - I was happy with everything. I can't single out just one thing because they were excellent in everything.
Recognized Excellence - I'd recognize Mike, who did the estimate. He was very good, and the roofers worked so hard. They were excellent.
They did an outstanding job.
Areas Of Satisfaction - I was most satisfied with the installation. They showed up on time and they did a great job. I had another project going on at the same time and they made an effort to protect that project while they were doing the roofing. I thought that was outstanding.
Recognized Excellence - I would like to recognize Bert for his exceptional service. He planned it and kept me informed throughout the whole process.
I have a large roof that was a big job. I was very satisfied by the owner and employees of Strong Roofing. They were respectful of my property and cleaned up after themselves completely. They were very dedicated in installing the tiles correcting and fixing problems from old instillations, which I appreciated more then I can say. I was kept updated everyday on what was happening. I was also impressed at how well the owner treated his employees, and they in turn worked hard for him.
Areas Of Satisfaction - The owner of Strong Roofing because he kept me informed every day as to what was happening.
Strong Roofing was quick to respond & did an awesome job.
They were incredible; they were amazing.
Areas Of Satisfaction - We had an incident where we had an aluminum patio cover, and one worker stepped on it and did some damage. Within 10 minutes, the supervisor had arranged to get it fixed, and they came out the next day to fix the patio cover.
Recognized Excellence - I want to recognize everyone on the crew, and the supervisor, Mike, took charge and made sure there was nothing we had to worry about during the project.
Very professional, excellent service and quality work.
Recognized Excellence - Each one of the installers was outstanding. They were very clean and very efficient. They did not waste any time. They came in, got started, and did a good, clean job. When they came off the job it was nice and clean. I was completely satisfied.
They did a great job and were very professional. They usually showed up early, so you can't complain about that.
Areas Of Satisfaction - I was satisfied that they walked me through the entire process, answered all of my questions.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Strong Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys