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They did a great job. The communication was great and they had a great price. We are really satisfied.
Mr. Burt communicated effectively. He was very helpful and knowledgeable. He got the job done quickly for us.
They exceeded expectations in every possible way. Considering the situation, we were extremely pleased. (It was a natural disaster we were dealing with.)
Areas Of Satisfaction - I was most satisfied with their professionalism, specifically the way they kept the job site. I've witnessed other construction companies or roofers not do half as well as they did. I was also most satisfied with their competitive pricing. We got quotes, and they were very fair.
Recognized Excellence - I would like to recognize the foreman. Burt was a pleasure to work with, and the foreman was there and answered every question. They were both excellent to work with.
Areas Of Satisfaction - I am most satisfied with the qaulity of the work.
Recognized Excellence - Bert should be recognized for his exceptional service.
Post hurricane Zeta we were among the thousands in need roof repairs/replacement. Contacted Burt via email as they were inundated with phone calls. He called a few hours latter and only needed a copy of our insurance estimate to provide an contract proposal. His contract was lower than our estimate AND payment was due AFTER completion of services. He also provided us a contact to have our roof temporarily repaired at half the price others were quoting. Our roof was replaced in one day and looks better than it did before Zeta. Most of my neighbors (a good number of them) went with patch shingle installation with off colour shingles, its too bad they didn't wait. I'm confident that should any future event require roofing services again, we'll be contacting Strong Roofing.
If he fixed it I would have given him a 4.
Reading all the other reviews, I decided to contact Strong Roofing. I am very glad I did. Burt guided us through the whole process. His knowledge of the insurance system may everything simple. His crew arrived when scheduled, worked until dark, they were very skilled and friendly. Work was completed next morning. When they left the place was as if they were not here. Highly recommend Strong Roofing.
Recognized Excellence - They all did good.
I have recommended them.
Areas Of Satisfaction - I was pleased with their efficiency, knowledge, and kindness.
Additional Comments - I was very satisfied and pleased to work with them. They are exceptional.
They did a very good job!
I was pleased with the service and the product.
The foreman, Josh, was very knowledgeable and was on site when we need him. I just wish he was there the entire time. He only showed up at the beginning, the end, and when there was a problem.
Areas Of Satisfaction - They always showed up on time and cleaned up before they left. They made sure at the end of each day that I was satisfied with the work they had done. Other than that I had no issues.
They did a good job.
Areas Of Satisfaction - I was most satisfied with how timely they completed the job.
Additional Comments - They got the job done and they did a great job.
I'm overall happy with it, but there were some glitches.
Areas Of Satisfaction - I'm most satisfied that they were very fast. As far as when I called them up and said, 'I'm ready to go now.' They got a screw out here in two weeks. I have other house around me still with damage nearby, and here I am with a new roof. So I'm very happy they got in, got it done, and I'm very happy with that.
Jose did a great job!
They were amazing, prompt courteous, and professional. I could not have been more pleased.
Areas Of Satisfaction - I was pleased with the owner, Burt. He was prompt, courteous, and answered all my questions.
It is an excellent roofing company. It looks great.
Installation Crew - It went like they said it would. There were no problems.
I would highly recommend them for any work to be done! They are excellent people and did an excellent job.
Areas For Improvement - Strong Roofing did not fall short of any of my expectations.
Areas Of Satisfaction - I was most satisfied with the finished product.
Areas Of Satisfaction - I was most satisfied with the quality of workmanship.
Areas Of Satisfaction - I was most satisfied with their communication. They did a great job communicating from the day of the estimation to the completion of the job. If anything ever changed they gave me a heads up at least a day in advance!
Recognized Excellence - I would like to recognize Burt, the owner. He is who I dealt with primarily.
My husband called Strong Roofing after the Insurance adjuster found we needed a new roof. Burt was at our house within a day of contacting him. He was very professional and is extremely knowledgeable when it comes to working with Insurance claims and how to get the process moving forward quickly. His crew took every measure to protect the area around the house with tarps etc... They worked from sun up to sun down and got the entire roof finished in just a couple of days! When finished they cleaned up so well, it looked like they hadn't even been there! During the process Burt took the time to email my husband (who had to leave out of town) pictures of the progress and finished product as well as keeping in touch with me and our insurance company!! We love our new roof and would highly recommend Strong Roofing to any of our friends and family!!!
They did a great job and I am highly satisfied.
Areas Of Satisfaction - I was most satisfied with their professionalism and willingness to accommodate and support what we wanted. They were really quick to get us scheduled and getting it done.
Additional Comments - They were excellent! I would use them again in a heartbeat!
Areas Of Satisfaction - I was most satisfied with thier timing.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Strong Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys