Straight Line excels at communicating. We were updated at every step of the process. Management followed up after every phase to ensure we were happy. The on site crews did excellent work and were extremely efficient in managing their time. We are very happy with our new roof.
Everything was actually more than I thought it would be. We manage property, and there were absolutely no problems. None. Zero. Everything was addressed exactly as Straight Line Construction said, and it took two days to put the roof on. I thought it would take a week. I was very, very satisfied.
Overall, the owner is very knowledgeable, professional, and was very helpful in the design and needs of our roofing. However, there was a lack of follow through with a couple of items that I had to follow up on, as well as the safety issue with the nails and screws being left in my yard. I understand that wasn't the owner's fault, he did speak to me about the issues when I addressed them.
More companies should follow Straight Line's customer service. Every person I dealt with for several projects with Straight Line, from Shaun Sergeant to the crews who installed new siding and windows (Roberto and Gio) to the crew who made roof repairs (Tyson and Andy) to the crews who removed the roof, delivered the materials, cut and designed the gutters (Jorge), the carpenters who worked on some dry rot areas (Brian), to the crew who installed the roof (Rob and Alex), the foremen (Andy and Alex), the superintendent (Tyson) to the office staff (Stephen, Cassandra, and Monique) was professional, caring, and followed up on the job. I have recommended Straight Line to many people and will continue to do so. I was impressed with the estimate that spelled out exactly what Straight Line would do. Shaun and the others were ready and available and able to answer the many questions I had about the products and process. And the paperwork that was sent over prior to their arrival was also extremely thorough. I know that my project was in the best hands.
Straight Line Construction kept in touch every night. The owner would call me up and make sure I did not have any questions or concerns. He stayed in touch the whole time, which I thought was nice.
Straight Line Construction did a very fast job. But they drop rolls of tar-paper on the roof that damage items inside my home! We did not our oven was damage until we try to used it two week later and it would not heat up, we call a repair company they told us the part is not in stock any were. We had replace our oven! We like the color but it was not the color we pick.
They are a good company. I am a single person, and I researched them. They have been around for years. They came back and fixed my bathroom. I had a leak on my roof after a bad storm. It leaked around my HVAC unit and damaged my ceiling. They came back and fixed everything even though it was no fault of theirs. I am thankful to God that I went with them. They were on top of things. I would recommend them to any and everybody.
Crew that came to remove roof put a fist-sized hole in my den ceiling - roof was done several months ago and hole has not been repaired as of yet. I was told that the hole cannot be repaired until the leaks are fixed. Yes, that's leaks, as in more than one leak. I have several large pans and buckets in various places in my den because of incoming water. Repair crew has been out several times to address the issue, but not resolved.
Welcome to your first day of the bright, professional and skilled employees of Straight Line Roofing from Shingle Springs, California. You will meet the friendly and highly competent workmanship of Alex and Rob, Straight Line's most professional. These men are not only professional and excellent at roofing, but the daily cleanup before they left the house had our neighbors asking if we were selling because the entire landscape was polished to perfection. Straight line inspectors came frequently to see how the work progressed. Once the roof was completed, Brandon came to install leaf guards over the gutters. Another extremely professional job. Are we happy with Straight Line Roofing? You bet your shingles we are! We have known them over 20 years and now have a guaranteed 50 year roof with them.
They promised a good job and gave us a good job. We had a fire going on with a lot of smoke where we live, also excessive heat. They did a great job communicating with us. They called us, we didn't have to call them. They showed up when they were supposed to. The project lasted a little longer than what we anticipated, but it was understandable.
Straight Line Construction is very professional, and I am very satisfied.
We were happy with the work they did and with the amount of time it took to complete the job. The installation crew was very polite and nice. They were easy to talk to. We had no issues with them working there if we had to go out. They seemed trustworthy.
They are a very experienced company. They have been in business for at least 20 years. They do an exceptional job every time. You don't have to worry. They are very knowledgeable and secure in what they do.
Straight Line Construction did an outstanding job for a good price. I am glad they recommended the Owens Corning product.
I think they did a great job and superior work. It seems like superior materials compared to other roofs I have seen in the area. I was very impressed with the quality. The workers were a little crude around my children, but nothing over the top. As a whole, I would recommend the company.
One of the reasons we chose Straight Line Construction to reroof two outbuildings was that they had the best price of the three bids we received. They also gave us the impression that they were experienced, the company was well run and the work would be done right the first time, and on time. We were not disappointed. I would definitely call Straight Line if I need any roofing work in the future.
Very good company that puts the customer first. Even when things didn’t go as expected the staff was very reasonable and went the extra mile to make the customer happy no questions asked. Quality company.
Very thorough from estimate to installation. Answered all my questions and concerns and tailored my product to my needs. Would recommend this company to any friends and family.
They did a great job.
When the crew showed up, they came to the door to introduce themselves and told me what they are going to be doing today. Very confident they were experts in the field, and would be dilegent in their promise to clean up the mess that was made during the year down and installation.
Great honest and hardworking group
I would absolutely recommend them!
I was disappointed.
The crew and workmanship was very professional. They were a very nice group of workers. They answered all of my questions. The job was completed as agreed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Have any questions? Feel free to contact us. We will be happy to hear from you!
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Straight Line Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
Have any questions? Feel free to contact us. We will be happy to hear from you!