The Storm Guard team was extremely professional and accommodating. It is probably the best customer experience I have had for a major purchase!
They were very professional, friendly and courteous. They completely cleaned up their mess around my home and garage. Also, they did the work on my home and garage in one day.
Overall, very pleased!
They were very responsive, professional and worked with me with the insurance.
I couldn't have been more satisfied.
I already have.
Before we got our roof put on, I went down the street to look at two roofs that Storm Guard Restoration was doing. I spoke with one of the homeowners who commented that they liked the fact that the owner of Storm Guard Restoration, Nicole stayed on-site 90% of the time. That is when I chose to go with Storm Guard Restoration.
Storm Gaurd did a very good job. They were professional and the work was done in a timely manner.
I was pleased to have Storm Guard perform the work needed in my roof replacement and trim repair. I believe they went above and beyond expectations by coordinating and submitting required paperwork to my insurance company which was a significant help to me. Their followup to answer and address my questions throughout the course of their preparations and work was faultless and complete.
They did a great job.
Dan Peek of StormGuard was very professional even though he was plagued by labor shortages following Hurricanes Harvey and then Maria. Good crews were obviously very hard to find. Those labor problems were the only reasons I gave less than top grades - and they were not the fault of StormGuard or Dan Peek. As the work went on, Dan was on the job for us, making sure the process went properly. StormGuard inspectors required that our satellite dish be installed under our eave, in contrast to most of the other re-roofers around us. I think this was a good step and should result in better shingle and roof integrity over the years to come. Cleanup was thorough. We have had more debris blown into our yard by junk other contractors in the weeks that have followed.
From the get go, i was not impressed with the presentation and proposal aspect of the project. Too many hiccups and inconsistencies once the ball was rolling forward to addressing the contract and financial terms of the deal. Initially, the contractor (Dan Peak) had an adjuster come through to assess any damage that could have been claimed on our insurance. After the evaluation was done, the adjuster found that there was not enough substantial "damage" to be claimed. Dan kept reassuringly suggesting that he had a "connection" in the insurance business and that all would be well. The cost of the project was to only be the difference of the deductible. Well, as it turns out, and what I already knew beforehand and expected, the entire cost of the build was to come out of pocket. Then there was the issue of financing through a company the Dan had just started using instead of his normal one. After that horrible first two attempts with the first company, he decided it was just in our best interests to get financed through the company he primarily uses for his contracts. Now with this company, which was Green Sky, the duration of the conference call was full of "uhh's" "umm's" and "wells" along with general confusion jumbled together by Dan as if he had never started a contract with these people. Application approval and terms of X amount of dollars for seven years was to be determined with the outcome of the call. Seven years @X amount of dollars, this was the agreement. This was met with shocking results as we received our paperwork of the contractual agreement literally the day before construction. What we were told on the phone and that was to be paid, and what they expected was over $100 more per month. Definitely not what was agreed upon. Dan said he would correct the problem and get things back to where they need to be. Now communication from him at this point was sparse and non-informative. Once he "fixed" the general issue with above mentioned financial institution, it turned out that what was a seven year contract, turned into a ten year contract with no other input put from Dan other than the financing problem was "fixed". Still not satisfied with that, but what can I do. What's done is done.
I already have recommended you to many people.
I have already talked to a couple people about Storm Guard Restoration, and I have referred them. I am very happy with their work, their workmanship and their representatives.
Communication and work was done with respect and integrity.
I thought they were great with working with the insurance company. They kept an eye on the weather. They were very efficient. They were here when they said they would be. They kept the site clean.
Our roof was started on time, completed on time and there was excellent communication. All you could want on a large project like this. All was cleaned up well and the roof looks good.
Their staff was very knowledgable about the product and the application. I felt confident that they would get it done when said they would. The workmanship was solid.
It was beyond my expectations. The whole experience was great. They were very professional. The shingles are the best that Owens Corning.
I was very, very satisfied.
Professional team, was great to work with. Appreciated their communication and direction.
Storm Guard gave me a fair price, worked with my insurance company and did a wonderful job. I highly recommend them.
So often you hear negative stories about contractors, but Storm Guard Restoration was on time, even with chances of rain, on budges, very professional, and they did what they said they were going to do at the price and time they said. I am very pleased.
I know the owners and they are great. I have recommended my neighbors already and the company does everything they said they will do.
They have exceeded my expectations. I am very pleased overall with the results.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Storm Guard Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys