way too over priced and way too many people that were involved with the communication. There was at least 6 different people in communication plus the contractor.

The lack and disrespect of a person's time. My 5 day shower install started Jan 24 and still has yet to be complete as of this typing on 3/11/25 1513. It first started with the second measurements which James in which he gave me a window of 10am-2pm on 12/12/24 which we agreed upon. I told him that I had an EKG scheduled that morning so to put me closer the the 2pm part of the window. He had me reschedule because he already booked outside of my area and was hoping to be home by noon. So we agreed upon 12/16/24 between 10-1030. When James measured my shower he asked me for my threshold height and I told him it was to be 2". I was 1st notified of my job to start on 1/20-25 by Juan Hernandez. I set up with my work to allow me to work from home that week only to be texted back to change my start date to 1/25-30. I received another text l later to ask to start on 1/24 which I obliged. 1/24 Josh and Brad came to start the demo and drop off the the supplies which were not right concerning the niche I ordered was to be a horizontal one (vertical niche placed), missing footbar, and the threshold was set up for a 4" height. Josh called to notify Ryan of the mix up. I receive a call from Ryan Shultz who told me that nothing would happen on 1/25 and we would wait to start 1/27 when Peter would be in town. I met with Peter and explained what the job was to entail and he assured me that he could to the 2" and modify the the pan and threshold. During the week it was stated that they would show up about 8-830 and seldomly did usually arrived 0845-0945. On 1/29 I called Josh to ask if Peter was ok because he hadn't showed up by 10am. I was told that they had to pick up some supplies. They arrived about 1115. There where also plenty of trips to Home Depot to get supplies. Peter and Brad worked on the install, quality of work great, which was close to being finished and was told Peter would come in 2/2 to finish. On 1/31 Josh came in and looked over the job and asked that since it was "95-98%" if I would sign off on the job completion paperwork since we had the plan for Peter to come in on 2/2 to finish and so they could close out their January jobs. Which I obliged in good faith. I told Peter that I had leave for church at 0800 and would leave my front door open for him to come in and finish. Work to be completed was to finish tiling the sides and up part of niche, add trim to niche and tub area, and grout two walls of the shower. When I get home at 1230 I text him to see how things were going because his truck wasn't there so I thought he went to the store and get a reply that he had a family emergency and had to get back to Denver. That is fine but I shouldn't have to reach out to find out. I agreed to wait till he got back into town so he could finish. Ryan set up for Josh and a helper to come and finish the remaining items on 2/4 in which they did. Josh forgot to put the epoxy in the grout to harden and when the helper came to pull the support forms on 2/5 the grout was still soft and the trim was flush on the bottom and raised along the sides and across the top. Set up to have Brad come and remove all the soft grout on 2/8. 2/7 received a call from Ryan saying that he would give me a discount for rushing the completion, having it messed up and needing to get redone. Ryan asked me if I would change my survey results since we had a plan to finish the job and that I was pleased with Peter as a whole on the quality of work and stated that this section titled "I am likely to recommend Statewide Remodeling Albuquerque/Santa Fe to a friend" was actually a reflection on Peter and not Statewide as a whole. So I agreed in good faith once again. He assured me that whether or not I changed the survey it would not affect if me receiving a discount. I had to put things on pause for a week because of job demand and having to run tests for General Mills R&D group. Talked with Peter on 2/26 to set up work again and agreed upon 0800 on 3/1. At 0745 on 3/1 he notifies me that he had to work late in Durango, stood the night, and was just leaving would be by my place after dumping trash. Durango is a 4-4.5 hour drive so i figured he'd be into town about 1pm since it was windy. He notifies me at 3pm that he just got back into town and I let him know that I had a birthday to go to and left already. We agreed for him to show up at 0745 on 3/2 and that I would leave at 0800 whether he was there or not. He did arrived at the agreed upon time. Peter regrouted everything. After a thorough inspection I sent him pictures of the uneven niche trim, a chipped tile on the left wall of the the niche. I forwarded the same pictures to Ryan as well and we set up to meet on 3/5 to meet with Peter and look at everything together. I did reschedule for 3/6 for personal reasons. We met and went over everything. Ryan asked if I would just leave it and receive more discount. I opted to have it corrected to have the tile replaced and the trim set flush. We agreed on 3/7 at 1100 and Peter and Brad came in to start removing tile and trim. Brad came back on 3/8 to finish installing the tile and Peter was to finish. Peter brought up some options, since he would have to remove four tiles to set the trim properly, we discussed different ways to complete it with minimizing more tile removal. We agreed on a "T-bar trim". He let me know that he would be back into town on 3/10 to complete the work. At 0744 received text from Peter "Sir good morning, I'm flying in today and heading straight to you. What time works? Thank you". I let him know 3pm. I texted him at 618pm asking if everything is alright and I found out that he is at the airport and would be here today 3/11 at 3pm. It is now 530pm and he is not here and I haven't heard from him. My shower is still not completed and here I filling this Completion Survey once again and my job is not complete.

Salesperson told me that Statewide did all their own work. Instead, subcontractors did all the work. Scheduling was not communicated, nothing was “ready to go” as promised, the list goes on.

Great experience with professional people from office staff to installers.

The only issue I had was the clean up after. There was debris left under each window and in my kitchen sink. Other than that they did a great job

I have already filled this survey out once but I misunderstood one of the questions wrong. It was about the installers who were absolutely the best!!! So I will look for that question again and correct my response. The rest of my first response stands.

Sales rep Steve Parker was Exceptional. we worked together on the scope of the project, selection of Materials, and Steve was always responsive to emails, texts, and voicemails or person to person calls. Antonio, the Installer was exceptional. He is a true carpenter/craftsman, he discussed the project every day, choices and decisions for layout of both bath/shower and trim of the installation. Antonio would always confer on questions and would get concurrence on any decisions requiring customer input or decision making.

The only reason I did not rate this a 10 was the confusion over a WOC and who was responsible for the custom shower door. After discussion with Sales, I agreed that the shower was not in scope and we had discussed during contract and original scope. However, I was asked to agree and sign an WOC for the shower door installation may take an additional two weeks. Project Oversight stated would contact 3rd party vendor for measurements and install. 3rd party vendor after two weeks, stated that they did not have a signature from Statewide Construction for project approval and start. 3rd party also stated they needed to contact Statewide in order for me to assume responsibility and pay for the shower door because pricing was not to be provided to the customer.

So now it will be almost 4 weeks instead of two weeks for shower door installation.

I was called by the Service Finance Company about job completion. I stated all was completed except for the shower door install. SFC initiated a complaint about the confusion on the shower door responsibility. Based on WOC and conversations with project supervision, I thought Statewide was responsible for the shower , although, I agreed with sales it was not in original contract, it appeared, since I was asked to sign WOC and I annotated in Job Completion paperwork, I was waiting for the shower door install, Statewide submitted job completion paperwork to SFC for payment. I am happy with sales, quality of product, and installation, I was not happy with final closeout and delay in installation of shower of door, regardless of responsibility, there was no attempt made by supervision to clarify or inform the customer of their understanding of shower door responsibility and payment. It was left to Sales, the 3rd Party Vendor, and the Customer to resolve.

Its too bad, a $47,000 project, has a negative ending over a shower door installation of $1,100 and a delay of 4 weeks.

I have had issues with different companies not being responsive to my needs but these guys surpassed!

Installer was great; corporate was by turns confusing, inconsistent and has a high overhead which provides little value.

I thought Statewide followed through on the process, delivery and installation as described during the sales pitch.

I wouldn't recommend this company. Not a professional quality service and product for the expensive price. This was a very bad investment when I trusted what I thought would be a professional project. Unhappy customer.

I am very satisfied.

I would recommend Statewide to anyone wanting to install new windows. The product is of high quality and has made our house more energy efficient.

Very satisfactory team.

The whole process was a pleasant transaction. Every question no matter how small was treated with the upmost respect.

Israel did an A+ job

The product seems OK but one of my clients got better looking overall results with a different company.

I would recommend Statewide Remodeling to everyone

They were professionals from start to finish. The installation team was efficient, cleanand professional.

Workmanship and pay attention to detail was awesome. But there's a misunderstanding bout the leaving portion of the stucco wall being exposed.

Initially, I dreaded the thought of replacing my windows. My adobe home was built in 1949, so everything original is “custom.” I have 20 windows, and had 9 replaced by Statewide. Everyone I encountered was super helpful & professional! The project from start to finish was seamless, and now my new windows are following suit! I love how clearly I can see outside, and I’m looking forward to the cost + comfort benefits this winter. I love how the tan compliments my adobe and brightens up my rustic interior (original was dark brown). The price was amazingly affordable, definitely much less than I had been quoted elsewhere. Plus, I was qualified for in-house financing, which was the only way I could afford to do more than one window at a time! The double hung windows are so versatile & easy to clean: from the inside out.
I still have a garden sun room, 2 sliding glass doors, and a covered patio to enclose. I will definitely hire Statewide in the future! Thank you so much.

I was treated with courtesy and my input was sought at all stages. It looks nice and functions well.