A Warning to Future Customers: My Experience with Spartan Emergency Water RemovalIf you are considering hiring Spartan Emergency Water Removal, I strongly urge you to reconsider. My experience with this company was nothing short of frustrating, stressful, and deeply disappointing. While their subcontractor’s workmanship was acceptable, the business acumen, ethics, and operational standards of Spartan were outright horrific.Where Spartan Failed Me:- Incomplete Work & Financial Burden: Though some work was done, the job was never fully completed. I had to personally cover additional costs to finish it—without any offer of reimbursement, further increasing my financial burden.- Poor Professionalism & Mismanagement: Throughout a seven-month ordeal, I was assigned three different project managers and two estimators. With each personnel change, timelines were disrupted, documentation was lost or inaccurate, and the entire project had to be restarted. In addition, samples of materials from my home went missing or were never returned.- Constant Delays & Logistical Failures: Scheduled meetings or deliveries were frequently canceled, and Spartan representatives often arrived hours late. When materials were delivered, they were incorrect, leading to more delays. On two occasions, I personally had to assist in unloading and loading materials due to a lack of staff or laborers—a glaring failure in basic project management.- Communication Breakdown & Lack of Accountability: Repeated concerns were ignored, and at no point was I given the opportunity to escalate my complaints to higher leadership, leaving me with no clear path to resolution.- Dishonest Business Practices: Their lack of transparency created a business relationship built on distrust and neglect. Spartan failed to provide reliable service or honor basic customer trust.- Financial Mismanagement & False Invoicing: On numerous occasions, I personally audited their invoices submitted to my insurance company—uncovering false or inaccurate estimates and fees. This blatant misrepresentation raises serious ethical concerns about how Spartan conducts its financial operations.The Most Painful Betrayal—Their Veteran-Owned ClaimSpartan Emergency Water Removal proudly advertises itself as a veteran-owned and operated business. This was the primary reason I chose them, believing they would uphold integrity, professionalism, and a commitment to service. As a disabled veteran, I expected a company that honored these values.Instead, Spartan showed me exactly how little they care about supporting their fellow veterans. Their failure to operate with integrity, neglectful business practices, and complete disregard for ethical customer treatment speak volumes about their business model.Final ThoughtsSelecting Spartan Emergency Water Removal was one of the biggest business mistakes I have ever made, and I deeply regret placing my trust in a company that operates with such blatant disregard for its clients. I have lost faith in the process, and I have little confidence that my concerns will ever be addressed or taken seriously. The damage has been done, payments have been made, and I do not expect any resolution for me or my family.To anyone considering hiring Spartan Emergency Water Removal—I urge you to look elsewhere.

They were very sufficient with what they were doing. The timing and the communication was good.

I thought everything was wonderful and done in a timely manner. The rebuild team was great and moved fast. We didn't have any complaints.

Spartan was terrible! They committed to things but never followed through. The work was sloppy and many things I asked and paid extra for they didn't do. They sent an invoice with an error and refused to fix it when I asked. They ordered insufficient tile twice for the project! It was delayed by a whole month. Every step was a headache.

All of the staff who came were excellent.

Spartan Emergency Water Removal is professional and thorough and takes care of all the details.

They did a terrific job getting it dried out. It was a long affair, but they did a good job.

Workers that came to the house were very polite and prompt during their service

I feel that the water removal demolition guys worked in a rush and consequently damaged the webbing to my tub. I think they did an adequate job in removing water damages. The rebuilder side is another story.

I was highly appreciative of how fast they responded to the initial call. They've been very helpful throughout the whole experience, including the rebuild. I would highly recommend them to anybody.

I highly recommend Spartan Emergency Water Removal.

Spartan's people were efficient, timely and professional.

Due to your team's professionalism, informative, trustworthy vibe and friendliness I've already shared your company with many of my neighbors.

Fast, friendly, and professional. I never had a doubt that the work would be completed in a timely manner and done correctly. I certainly don't want to have an emergency water removal situation again, but if I do, I'll absolutely be calling Spartan.

Spartan was great! They responded late on a Sunday evening for a frozen pipe that burst. They did a fantastic job and were very thorough.

One of the best companies we've ever dealt with! They kept their word on every single item, they were polite, on time and did wonderful work. Top notch in every way!!

Excellent job. Came in at 10pm and worked all night

Team was super professional and courteous throughout the process. They know their stuff - don't hesitate to call them - you won't be disappointed.

Nardo was very professional, courteous, and flexible. He communicated every step and ensured all my questions are answered. I would recommend Spartan if you want to get excellent service right away.

Spartan was very professional and kept me informed of the process for the water removal of my damaged closet area due to a clogged A/C line. During the drying out process one of their humidifiers broke and caused additional water damage. They took full responsibility and cleaned my carpet, couch and paid the additional electricity costs associated to needed to run their fans for 2 days. They are very customer oriented and would recommend because of their professionalism.

Very pleased, exceptional service.

Employees went out of their way to assist us in this matter, even coming out in the middle of the night, when I heard some strange noise.

Spartan was professional. They responded quickly. They were very courteous. They were always on top of everything, anytime I had any questions.

When they were supposed to come, they called me a half an hour before for a heads up which I requested and appreciate that.

Overall outstanding job. Professional, timely, and effective!