Areas Of Satisfaction - I liked the fact that improvement suggestions are made intelligently and with the customer's benefit and budget in mind rather than just going for the easy solution of providing a standard quote.
Keep have been waiting for the follow up call from hris the generator specialist. H2 months sago he was going to get softwares needed to download into our.new generator we bought from them
They needed to be chased all the time. They do not follow up at all.
Feels he was overcharged overall issue worker came over trouble-shooted issue for 15 minutes charged over $ 300 for 30 minutes of work, then tried to charge him for investigative fee $ 80 . Technician tried to charge me for both fees, also tried to sell me on maintenance plan.
It was good customer service all around.
Southern Coast Services was very professional, reliable, and fixed the pluming problems that I had.
They were good and worked earnestly.
They are not reliable.
The guy was courteous and the job went well, but I think he created extra steps that ended up costing me more than I originally thought. There was a blockage and he replaced the pipe which didn't solve the problem. He came back a second time and was able to unclog it.
They did not tell us correctly when they estimated the completion of the work. There were several mistakes with the wording and process that caused a lot of delays. As of now the work still does not have a final inspection date even though it has been over 6 months since the beginning of the prjoect.
The job was worse after taking the surround panel down from the tub
I love the service was really exceptional. The product I received was overrated and overpriced for my needs and wants.
TJ was so nice. I am going to recommended them. I am using them regularly now.
The electrician was asked to check an outlet for a burning smell. He did that and cleaned out some dust in the outlet. He did not perform any work but the company instructed him to charge me an additional $99 on top of the $39 service fee.
I simply wanted a min-split A/C system installed for my Florida room which is 288 square feet. The representative comes out and quotes me over $5,000. I just had the job completed for $550. They did a professional installation and it works great.
I understand you have to make a profit, but next time you will be better off sending the rep here to rob me,
I asked for them to come by and look at some work I needed to be done. I never received a follow-up regarding that call. It involved a heat pump attached to my pool pump and I never got any further than them saying they'd be in touch.
The workers do a great job
Clerical people very helpful and efficient
Techs well trained . They too were super workers
Southern Coast Services were very responsive and prompt. I had an issue one day and the day after, it was resolved. Southern Coast made sure everything was okay.
The estimate was ridiculously expensive and sketchy.
They have not finished the job.
They never get back to you.
I was very satisfied with Southern Coast Services' work and service as well as that Southern Coast stood by their work.
I strongly recommend Southern Coast Services. I give them a 5 on a scale of 1 to 5 in terms of recommending to others.
They were very efficient and kept me informed. They were very professional.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Southern Coast Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys