Like most construction projects things took longer than expected but the team was professional and addressed my concerns and the install was quality work.
Good quality windows at an excellent price. Friendly owner and employees. Efficient installation crew. Quick to answer questions and address any concerns.
This is the second job Sooner State Home Improvements has done for me. Awesome job, again. You guys are the best.
We were very satisfied with the work!
They did an excellent job removing the old windows!
All the team members were professional and friendly from the sales rep to the installation tech...Joe the owner called me to let me know the scheduling details.
The entire staff, starting from the initial phone call/consultation was excellent! Very impressed with the service and product. You definitely get what you pay for! We did alot of research and estimates, this is the only company that offers lifetime warranty!!
No regrets and very pleased with the windows we chose.
The service was excellent! They told us what time they would arrive and they did so on time. They came in got to work and cleaned up afterwards.
I already have!
I've had more than a few companies looking at replacement windows and do the work. By far Sooner State Home Improvements was the best. I would recommend them to anybody.
Sooner State Home Improvements did an excellent job on our home. I've already recommended them to friends because their work was very well done. The time frame they gave us for how long the project would last was three days. However, they were able to get the job completely finished in two days and a half. We are very happy with the finished product.
Recognized Excellence - I would like the recognize the salesman and the foreman of the project. They made us feel at ease. With the salesman's great explanation of the process, we knew we were getting the answers we needed. Overall, we felt very comfortable throughout the project.
Areas Of Satisfaction - The reason we gave Sooner State Home Improvements five stars is because the night we met the salesman, he explained everything perfectly to a point where we had expectations that were met when we saw the materials. There were no shortcomings nor were there any surprises in what we received at the end of the finished project.
Additional Comments - The quality of the salesman, the foreman of the project, and the materials exceeded our expectations. The foreman of the project kept us involved and informed on what would happen during the process and in future steps. The salesman answered all of our questions and concerns and we couldn't have been more satisficed with the final product. Even though we knew what would happen throughout the process, we were still amazed at how they exceeded all our expectations.
They have excellent customer service. They did a great job on the installation and the product.
Very responsive to the issues we cared about.
They were very professional.
I was really happy with them, the price was excellent. They were very professional, quick and efficient.
Areas Of Satisfaction - The price was great, they were so reasonable and the windows looked great for what they cost.
Recognized Excellence - Both installers were awsome
Areas Of Satisfaction - Exceeded my expectations
This was my second time using them.They were affordable,quick and honored their warranty.
Areas Of Satisfaction - They met all of my expectations.
100000%! I would never choose anyone else. SSHI is AMAZING! Honestly, quality, and evening in-between was awesome!
Communication - Every. Single. Detail. Sooner State’s installers make sure you know what’s happening through the entire process! Joe, the owner, will keep in contact with you and make sure everything is so perfect!
Quality Of Materials - You can’t find this quality anywhere else!
Recognized Excellence - Everyone that works for Sooner State Home Improvements is incredible!
Recognized Excellence - I'd like to recognize the person who came out to do the installation.
Areas Of Satisfaction - They met all of my expectations.
Recognized Excellence - Everyone was fantastic but Parker Jordan sealed the deal for us. So polite and accessible
Areas For Improvement - Nothing to complain about at all
Areas Of Satisfaction - Customer service, customer service, customer service!!!!
Schedule - They were actually ahead of schedule.
Areas For Improvement - I cannot think of any areas in which Sooner State Home Improvements fell short of my expectations.
Areas Of Satisfaction - Sooner State Home Improvements exceeded my expectations by arriving early.
Recognized Excellence - I would like to recognize Brawn Willis for his exceptional service.
Areas Of Satisfaction - They met all of my expectations, they were overall great.
Recognized Excellence - My tech had years of experience and did a very professional job
Areas Of Satisfaction - The overall experience from the communication to the workmanship to the cleanup was an extremely professional job.
Areas Of Satisfaction - The quality of the project was awesome.
Excellent service and good quality windows.
Recognized Excellence - The two installers and the owner were all excellent.
Areas Of Satisfaction - In every area. I'm super pleased with the windows and the quality of the work and the communication. It was all good.
Recognized Excellence - The workers did an excellent job.
Areas Of Satisfaction - They did an excellent job. They did what I needed.
Very easy to work with. The owner came out several times to fix a problem that wasn't their doing and the office worked really well with me to get energy rebates for my windows.
Recognized Excellence - I would like to recognize Jason, the installer, for exceptional service.
Very responsive. Show up when they say they will and always answer phone calls. Work quality is fantastic and Joe backs up his work.
Areas Of Satisfaction - They had good quality windows.
Additional Comments - It was a good experience.
They did a good job!
Recognized Excellence - The whole crew was good.
Areas Of Satisfaction - They met/exceeded my expectations with the whole project. They did an excellent job!
Additional Comments - I would highly recommend Sooner State Home Improvements to anyone. Joe and his employees are one of the best companies that we have ever dealt with. We are totally satisfied with all aspects of the job that they performed and would definitely use them again. They are good people.
Recognized Excellence - The gentleman that came to do the estimate. He was honest and professional. He knew what he was doing.
Areas Of Satisfaction - The quality for the price is good. They were professional.
Current Referrals - I have already recommended them to friends.
The owner, Joe, personally met me on site to review the install of the windows and discuss the process to me which is very comforting. Sometimes contractors don't show up on time, but he was very prompt, knowledgeable, and very easy to work with!
Problem Resolution - There were no problems but I am sure they would.
Recognized Excellence - Joe, the owner and his son, Parker were really good. Joe was really knowledgeable. Parker is very knowledgeable coming out measuring everything and was very competent, helpful, and easy to reach by phone if I had any questions. The two installers were also really nice and pleasant to work with, super knowledgeable, and extremely efficient. This is for a rental and we have more windows at the rental than our personal home. They did the rental windows in half the time and the quality looks just as good. I was very pleased with them. They were very efficient and for our next windows we need we will probably be going back through them!
Areas Of Satisfaction - They met/exceeded my expectations with everything. From the moment I called them and discussed the project with them, they were very quick to set up a date to come out especially during the pandemic. Some contractors have been either too busy or don't want to go in homes. Joe and Parker were quick to respond even if they were busy with another project. They were super knowledgeable and any questions we had they were on top of. The communication from their office was very nice and any questions on scheduling were addressed. They had to wait a little longer but they were on top of calling to make sure we were aware of the changing timeline. There was never a question when several thousands of dollars of windows were going to show up. They were easy to work with and the installers were easy to reach by phone. They thought they were going to come out early in the morning, but it ended up raining. They moved it back to make more sense for safer worker conditions. They said they would be there at 1 and go from there. It was never a "We will be there sometime between 1:00-5:00.". They were very honest and upfront about the status of project and prompt.
Additional Comments - Good job!
They're an excellent company.
Recognized Excellence - The salesperson, two installers, and the owner
Areas Of Satisfaction - They were professional.
Recognized Excellence - The two young men that did the service were exceptional.
Areas Of Satisfaction - The installation process exceeded my expectations. It went much faster and was more efficient than anticipated was possible.
Additional Comments - I highly recommend them.
Recognized Excellence - The installation guys did a great job. They were fast and efficient.
Areas Of Satisfaction - The installation team did a great job.
Additional Comments - They did all the things they said they would do. The salesman was very professional. He didn't waste our time. He got straight to the point and showed us the samples and did a great job of helping us choose what windows would be best for us.
Excellent workmanship and quality of products.
Recognized Excellence - Jason who did the work and Joe the salesman were both exceptional hard working and had great work ethic.
Areas Of Satisfaction - I am so happy with the siding that was put on my house! It improved the overall look and I’m happy I won’t have to paint again!
Additional Comments - The team worked efficiently and completed the job much quicker than I expected! And they cleaned up well! I didn’t find one piece of trash or one nail left behind!
Additional Comments - Sooner State went above and beyond in all areas of service. The windows and doors are outstanding.
I would highly recommend this company to anyone. We had windows replaced and they did a great job.
Quality Of Materials - I’m extremely satisfied with my NT windows
Problem Resolution - I not had any problems.
Recognized Excellence - The whole team was great. From the sales person to the installation crew.
Sooner State rocks!
Recognized Excellence - I would recognize Bron.
Areas Of Satisfaction - I was most satisfied with the value.
Clean - Cleaned and put away everything every day.
Quality Of Workmanship - Excellent job- every detail.
Schedule - Did exactly what they told us in every detail.
Recognized Excellence - Jason Bell is a very hard worker, very dependable and worked even through the rain!
Areas For Improvement - None, all done to our satisfaction.
Areas Of Satisfaction - All areas- never thought the house could be so much improved.
Areas Of Satisfaction - They met or exceeded my expectations. Everything went fine.
Additional Comments - Everything was fine.
Areas Of Satisfaction - I didn’t feel pressured to purchase my windows. They did a great job
Project was completed 30 days from the time I signed the contract. Joe help us get the right product for our home. Installers were just plain good, very detailed in the installation and site clean up was excellent.
Areas Of Satisfaction - Quality of windows, getting the right windows, delivery schedule and installers.
Recognized Excellence - The installers were great and hopefully they are well paid.
Additional Comments - Great experience from the start to finish.
Areas Of Satisfaction - professional, efficient, fair
Recognized Excellence - Joe, very responsive
Areas For Improvement - They exceed my expectations, great job.
Areas Of Satisfaction - Knowledge of their product, The Quality of work, The craftmanship, Installation, And the contractors were very Friendly and courteous.
Current Referrals - I have handed out at least 3 business cards to people intrested
Recognized Excellence - I'm sorry that I cannot remember names but the person putting up the siding was a master Craftsman at cutting tin. The person that framed the window Knew what he was doing.
Additional Comments - I would recommend sooner state home improvements to any body who needs siding or windows and storm doors, James and Candy Fleming.
Areas Of Satisfaction - I was most satisfied with the communication.
Recognized Excellence - I would like to recognize the installers for their exceptional service. I thought that they were really good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sooner State Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys