Installation Crew - Great people, very efficient!
Additional Comments - We are very pleased with our new doors and window. When we start replacing the remaining windows, Sooner State will be the first call we make.
Recognized Excellence - Everyone.
Areas Of Satisfaction - Professionalism and customer service--outstanding!
Overall the experience was above our expectations! Parker walked us through the various window companies and which one was best for our house (NT Windows because of the various shapes we have). They kept us in the loop during production all the way to install. Our house is noticeably cooler with the new windows and our air conditioner is actually able to shut off during these 100+ days. Installation team was phenomenal, from tear out to install you couldn’t even tell they were there. They covered everything inside and vacuumed up / wiped down everything. Would 100% recommend this company and their team of professionals!!
Recognized Excellence - Sales (Parker) and Install Team
Areas Of Satisfaction - Sales and Install
I would not like to leave a public comment.
Areas Of Satisfaction - Sooner State Home Improvements met my expectations in all areas.
Recognized Excellence - I would like to recognize Parker and Joe. I have no complaints and would use them again.
Areas Of Satisfaction - I was satisfied with the installation and clean up. They did a great job all around.
Additional Comments - They did a great job and I would definitely use them again.
Great work at a reasonable price. The windows exceeded my expectations!
Recognized Excellence - Parker was always respectful and pleasant when I called to ask a question and the family who installed the windows were professional and did a great job--they knew what they were doing.
Areas Of Satisfaction - All areas. Down to earth, honest people providing a good quality product.
Areas For Improvement - Sooner State Home Improvements did not fall short of my expectations.
Areas Of Satisfaction - Sooner State Home Improvements exceeded my expectations in terms of their workmanship and professionalism.
Recognized Excellence - The installer did an awesome job!!!!
Areas Of Satisfaction - Pricing, install and cleanup
Installation Crew - Very professional
Sure I would recommend! They saw our problem with our garden window and took care of it. Our new window looks beautiful.
Areas Of Satisfaction - Love my window
trustworthy company that sells quality products
Recognized Excellence - Cameron is a hard worker who gets the job done. He knows his stuff.
They showed up exactly when they said. They got all the materials in before they said they could. It was installed perfectly. I would recommend them to anyone.
Safe - They offered to take stuff down just so I could let my digs out. They were awesome.
Schedule - They were way ahead of schedule.
Value - They came in under the competition with their quote.
Recognized Excellence - The whole team was phenomenal.
Areas Of Satisfaction - They exceeded my expectations with how courteous and prompt they were. They were very informative when they came out to speak to us. We got multiple quotes and Sooner were 1000's of dollars under the nearest competitor. They are fantastic.
Additional Comments - I will definitely be following up with them to finish up a couple more projects. They are awesome. They turned me into a repeat customer.
Recognized Excellence - Jordan was really great.
Areas Of Satisfaction - Their customer service and work quality met my expectations.
This was the second time we have used Sooner State Home Improvements to replace windows in our home. They delivered sooner than expected, remained professional the entire time and, it's without saying, the large picture windows are prefect.
Clean - Sooner State Home Improvements left our home cleaner than when they arrived, vacuuming the high window sills we can't reach easily. The windows are polished, both inside and out. All the caulking was carefully applied without needing additional cleaning.
Quality Of Materials - As these are our second set of replacement windows, we already knew the quality. After nearly three years, the first set withstand our strong prevailing winds from the south, don't rattle even when we have thunderstorms. The seals are not broken giving us a clear view of our beautiful valley.
Value - Before selecting Sooner State Home Improvements the first time, we shopped around, finding the a wide range of standards and prices. These are excellent replacement windows, heavy duty, the perfect style for our home. The price is far better than expected for the quality of the windows.
Professional & Organized - Yes, Sooner State Home Improvements was professional and organized.
Schedule - Yes, Sooner State Home Improvements adhered to our agreed upon schedule.
Recognized Excellence - I would like to recognize Joe, Isaak and his assistant. They were wonderful.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - They met my expectations in every area. They were wonderful.
Installation Crew - Yes, the Sooner State Home Improvements installation crew was organized and professional.
Recognized Excellence - Joe provided exceptional service.
Areas Of Satisfaction - They were great at communicating with us.
Friendly and professional.
I highly recommend Sooner State Home Improvements to anyone needing windows replaced. Wonderful company to work with. Best in the business in my books!
Communication - Promptly responded to any questions or concerns I had.
Recognized Excellence - The owner, Joe Jordan, provided phenomenal service.
Installation Crew - The installers were so respectful and professional.
Areas Of Satisfaction - Overall, they met my expectations.
I have already recommended them to a friend
Recognized Excellence - Parker took care of from estimate thru installation snd then came by the next day to inspect job and make sure I was happy
Installation Crew - Person that installed windows was very professional and clean up afterwards
They did a wonderful job. They were quick and good. They did what they promised, and I appreciate the fact that they are an honest company and that someone is being honest these days. They came when they said they were going to come, and the guy that did the work did a great job. We are very pleased with it.
Recognized Excellence - I would like to recognize the installer, Cameron, for his exceptional service. He did a superb job.
Areas For Improvement - They didn't fall short of my expectations.
Areas Of Satisfaction - They exceeded all of my expectations.
In "showing " my new windows and new front glass door(which draws the most attention ) I tell them to call Joe At Sooner State and he can get you one.
Installation Crew - Cameron was a one man crew. He was pleasant, organized and professional. Excellent experience,
He was very professional and got it done fast. They did a good job.
Recognized Excellence - All of them did a very good job.
Areas Of Satisfaction - They met all of my expectations. They did a good job on all areas.
Additional Comments - They did a very good job, and I was pleased with the quality. I'm glad to have new windows and something more efficient.
From beginning to end, I am extremely pleased and satisfied.
Recognized Excellence - The owner Joe was very helpful with everything. If we had questions, he drove out and talked to us. His son Parker was very professional, easy going, no issues with him at all. I wasn't there with the installation crew, but my wife was impressed with them very knowledgeable, very courteous.
Areas Of Satisfaction - They met everything, patio door and new window cut in, did an excellent job of trimming and replacing the windows.
Current Referrals - I have already recommended someone, and they have gone out and given them an estimate.
Additional Comments - Overall, a fantastic experience. It was a relaxed atmosphere with no high-pressure salespeople. They were very informative and let you make your own decision.
Very professional. Superior windows looks fantastic!!
I have used them on a couple of jobs, they are very professional. The pricing is competitive. I am very satisfied with the work they do.
Recognized Excellence - I would like to recognize the owner, Joe. He is very customer oriented and does a great job communicating with his customers. He also does a great job with followup.
Areas Of Satisfaction - They delivered the product sooner than originally agreed to.
Current Referrals - I have already recommended someone that has already done work with Sooner Sate Home Improvement.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sooner State Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys