Additional Comments - Wonderful experience- love our new windows
It was an easy process and very informative. In the consultation, they did a very good job. Overall, I was very happy. The financial terms are the best. I shopped around at four different companies. They were significantly better, almost twice as good. I even called my bank, and even my bank could not beat their prices.
Recognized Excellence - Parker Jordan was great to work with. I can't remember his wife's first name. She was great. The installers were very nice.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - They met all of my expectations.
Additional Comments - They changed out half of our windows. When we do the other half, I will call them again.
Absolute professionals from start to finish.
Areas Of Satisfaction - Great price on a great door!
Based on the two times we have used Sooner State Home Improvements we would have no reservations in recommending this company to our friends and family.
Recognized Excellence - The salesman Joe was a friendly down to earth kind of guy. Very knowledgeable and experienced. I’ve used this company before several years ago and was happy to use them again.
Areas For Improvement - My expectations were all met.
Areas Of Satisfaction - They met our expectations and in this day and age that exceeds our expectations if you know what I mean.
Additional Comments - The day of installation a pretty big storm blew through in the late morning and the installers took a short break through the worst of it then went back to work and completed the job that same day. I wonder how many other companies would have done that.
Quality Of Materials - Extremely pleased.
Value - Higher than another quote, however much quicker manufacture and install. I’m happy.
Recognized Excellence - Parker did a wonderful job. Installers were really great too!
Areas Of Satisfaction - Promptness, quality product, great install.
Positive overall experience.
Windows look great and Joe stayed within the time frame for installation he estimated. Great communication, always prompt.
Additional Comments - Sooner State and Joe was a pleasure to work with. He was prompt in returning calls and installation was completed within the time frame he quoted me. I will use them again and highly recommend.
I would recommend this company and crew to anyone. They did a great job on my three story home!
Recognized Excellence - Isaac,Trista,and Braden Knapton. When I have something else done, I would want them to be my installer.
Areas Of Satisfaction - Keeping everything picked up and clean. They showed being a professional in every aspect of the job.
Current Referrals - I just sent a picture of Parker Jordan card to my sister
Additional Comments - I have been pleased with everything from Parker giving me the estimate the installers to the office worker. They have all been very helpful and pleasant.
Recognized Excellence - The installation crew was fantastic and so Was Parker Jordan.
Areas Of Satisfaction - We are satisfied with all areas of the project.
Installation Crew - Professional and efficient!
Additional Comments - Great job.
Recognized Excellence - I would like to recognize Cameron who installed my new sliding patio door for my master bedroom.
Areas Of Satisfaction - I appreciate Sooner following up a week later to make sure the door was working properly and it was performing to my expectation.
Additional Comments - I would you use them for future home improvement projects.
Value - I believe I received a fair value for my money.
Recognized Excellence - Cameron did an excellent job on the installation. Joe was helpful in getting it started and ordered.
Areas For Improvement - They did just what I expected they would.
Areas Of Satisfaction - I think they did everything I expected. They did a good job.
Additional Comments - They did exceptional work, as usual.
They were professional and courteous. They completed the job on time.
Recognized Excellence - I would like to recognize the owner. He personally came out and did the measurements.
My experience with Sooner State Home Improvement has been top class from the first inquiry call to finished job.
Recognized Excellence - Every person I talked to over the phone & in person made for a pleasant experience.
Areas Of Satisfaction - Customer service.
Excellent quality, professional installation, and would recommend to anyone.
Recognized Excellence - My installer and salesman were great. The owner called me a couple of times, and they all did a good job.
Areas Of Satisfaction - They met all of my expectations.
Recognized Excellence - I would like to recognize everyone that I dealt with. They were all great.
Areas Of Satisfaction - They met my expectations in their workmanship, timeliness, cost and quality.
Recognized Excellence - I would like to recognize my salesman.
Areas Of Satisfaction - The timely installation exceeded my expectations
Recognized Excellence - Cameron, installer
Areas Of Satisfaction - They met my expectations. They did everything I expected them to do.
Current Referrals - I don't know of anyone at the moment, but I would definitely recommend your company. If anyone asked, I would say the price was worth it. They kept me well informed on the estimate and installation, and they were able to complete the project in one day. I run a child daycare in my house, and they were very attentive and considerate of that. They came through the back entrance, and there was one window they had to install in the game room. I made sure the kids were out of the way, but they did ask some questions to the installers, and they were very friendly and responded to them.
The installer, Cameron, did a fabulous job installing my windows.
This company offered the most competitive price without skimping on quality. Everyone I encountered with the company was extremely nice and kept me informed throughout the process. Will be using them for any and every door/window project I have in the future!
Recognized Excellence - My salesperson was exceptional. Everyone I dealt with was good. The salesperson was knowledgeable. He took plenty of time to explain all of our options. He never tried to upsell us on anything.
Areas Of Satisfaction - They met and exceeded my expectations with the product and customer service.
Everyone was so nice and thoughtful.
Clean - It was amazing how clean the house was after the job was done.
Quality Of Materials - Loving the windows.
Recognized Excellence - The salesman answered all our questions. The installation team was very professional and did a wonderful job.
Areas Of Satisfaction - All of it
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sooner State Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys