The entire staff, starting from the initial phone call/consultation was excellent! Very impressed with the service and product. You definitely get what you pay for! We did alot of research and estimates, this is the only company that offers lifetime warranty!!
No regrets and very pleased with the windows we chose.
The service was excellent! They told us what time they would arrive and they did so on time. They came in got to work and cleaned up afterwards.
I already have!
I've had more than a few companies looking at replacement windows and do the work. By far Sooner State Home Improvements was the best. I would recommend them to anybody.
Sooner State Home Improvements did an excellent job on our home. I've already recommended them to friends because their work was very well done. The time frame they gave us for how long the project would last was three days. However, they were able to get the job completely finished in two days and a half. We are very happy with the finished product.
Recognized Excellence - I would like the recognize the salesman and the foreman of the project. They made us feel at ease. With the salesman's great explanation of the process, we knew we were getting the answers we needed. Overall, we felt very comfortable throughout the project.
Areas Of Satisfaction - The reason we gave Sooner State Home Improvements five stars is because the night we met the salesman, he explained everything perfectly to a point where we had expectations that were met when we saw the materials. There were no shortcomings nor were there any surprises in what we received at the end of the finished project.
Additional Comments - The quality of the salesman, the foreman of the project, and the materials exceeded our expectations. The foreman of the project kept us involved and informed on what would happen during the process and in future steps. The salesman answered all of our questions and concerns and we couldn't have been more satisficed with the final product. Even though we knew what would happen throughout the process, we were still amazed at how they exceeded all our expectations.
They have excellent customer service. They did a great job on the installation and the product.
Very responsive to the issues we cared about.
They were very professional.
I was really happy with them, the price was excellent. They were very professional, quick and efficient.
Areas Of Satisfaction - The price was great, they were so reasonable and the windows looked great for what they cost.
Recognized Excellence - Both installers were awsome
Areas Of Satisfaction - Exceeded my expectations
This was my second time using them.They were affordable,quick and honored their warranty.
Areas Of Satisfaction - They met all of my expectations.
100000%! I would never choose anyone else. SSHI is AMAZING! Honestly, quality, and evening in-between was awesome!
Communication - Every. Single. Detail. Sooner State’s installers make sure you know what’s happening through the entire process! Joe, the owner, will keep in contact with you and make sure everything is so perfect!
Quality Of Materials - You can’t find this quality anywhere else!
Recognized Excellence - Everyone that works for Sooner State Home Improvements is incredible!
Recognized Excellence - I'd like to recognize the person who came out to do the installation.
Areas Of Satisfaction - They met all of my expectations.
Recognized Excellence - Everyone was fantastic but Parker Jordan sealed the deal for us. So polite and accessible
Areas For Improvement - Nothing to complain about at all
Areas Of Satisfaction - Customer service, customer service, customer service!!!!
Schedule - They were actually ahead of schedule.
Areas For Improvement - I cannot think of any areas in which Sooner State Home Improvements fell short of my expectations.
Areas Of Satisfaction - Sooner State Home Improvements exceeded my expectations by arriving early.
Recognized Excellence - I would like to recognize Brawn Willis for his exceptional service.
Areas Of Satisfaction - They met all of my expectations, they were overall great.
Recognized Excellence - My tech had years of experience and did a very professional job
Areas Of Satisfaction - The overall experience from the communication to the workmanship to the cleanup was an extremely professional job.
Areas Of Satisfaction - The quality of the project was awesome.
Excellent service and good quality windows.
Recognized Excellence - The two installers and the owner were all excellent.
Areas Of Satisfaction - In every area. I'm super pleased with the windows and the quality of the work and the communication. It was all good.
Recognized Excellence - The workers did an excellent job.
Areas Of Satisfaction - They did an excellent job. They did what I needed.
Very easy to work with. The owner came out several times to fix a problem that wasn't their doing and the office worked really well with me to get energy rebates for my windows.
Recognized Excellence - I would like to recognize Jason, the installer, for exceptional service.
Very responsive. Show up when they say they will and always answer phone calls. Work quality is fantastic and Joe backs up his work.
Areas Of Satisfaction - They had good quality windows.
Additional Comments - It was a good experience.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sooner State Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys