Good people of big heart, wonderful team work, gentle and caring. Triple Rs--responsive, reliable, and responsible!
By far Signature Exteriors was the most professional organization I have possibly ever conducted business with. Communication was clear, they showed up on time, and the work was completed in less than a day. The company rep even worked with my insurance company to file a claim. A+ experience, all around.
Areas Of Satisfaction - The salesperson was great on the front end at explaining the products and process, and the internal team at headquarters was very helpful throughout.
Areas Of Satisfaction - They totally bailed me out when it was pouring down rain and I had water pouring in.
Recognized Excellence - I would like to recognize the poor guy that came out to try and stop the leak, he was phenomenal. The salesperson was out in the rain also. I did appreciate their timelines.
Signature Exteriors succeeded where other roofing companies failed at negotiating with the insurance company to replace my entire roof. Their knowledge of roofing codes and governing laws was instrumental in the success. Their management was superb to work with and their workers were very expedient and professional. I strongly recommend this company for your roofing projects!!
Areas Of Satisfaction - Expertise in negotiating with the insurance company and the superb and professional staff with optimum satisfaction with quality and efficient workmanship.
Additional Comments - Thank you for your outstanding service!!
Areas Of Satisfaction - Handling of the insurance claim!!
Recognized Excellence - All great
A great company to work with. After all the storms in NC in 2018, I was approached by a number of fly-by-night companies. I am glad I followed the recommendation of a friend to contact Signature, outstanding work and friendly service.
Professional & Organized - They were very helpful in the organization of the project and helped me communicate the correct information to the insurance company.
Quality Of Workmanship - The team that arrived on-site did a fantastic job and was friendly.
Likely To Recommend - I have already and will in the future. A great company to work with. After all the storms in NC in 2018, I was approached by a number of fly-by-night companies. I am glad I followed the recommendation of a friend to contact Signature, outstanding work and friendly service. A great company to work with. After all the storms in NC in 2018, I was approached by a number of fly-by-night companies. I am glad I followed the recommendation of a friend to contact Signature, outstanding work and friendly service.
Areas Of Satisfaction - Very strong communication on the process of the project. Delays in getting the insurance claim processed, due to the vast number of active claims, were handled and we worked to get thing resolved quickly.
Recognized Excellence - Nick was outstanding and help us through the entire process. The rest of the team was also great, but my interaction was mainly with Nick.
Areas Of Satisfaction - I was most satisfied with the willingness to partner with me every step of the way. I never left alone through the whole process. Special callout to Nick Ferga who from the start made the process as easily understandable as possible and continually checked with me to make sure I was completely satisfied.
Areas Of Satisfaction - Communication and follow up.
Recognized Excellence - Isaac Hinson and Stephanie Puchacz. T
Areas Of Satisfaction - I was most satisfied with the communication. They always stayed in contact with me.
Recognized Excellence - I would like to recognize everyone for their exceptional service.
So happy with how easy to work with they were. They handled everything with my insurance company. They informed me in a timely manner when the project was delayed a few days because of rain. They kept me informed through the whole process.I’ll update in 20 years to let you know how it lasts, but the roof looks great!Very satisfied.
Excellent Service and Communication!
Have used them more than once. They do great work. Very professional.
Signature Exteriors performed the work on our house in an excellent manner. They communicated job progress every day and gave us expectations for the work to be done on the following day. Everyone that I dealt with was professional and went above and beyond to make sure that I was happy with the results.
The roof replacement went great. The one thing that really stood out for me is this: I never felt like I was working with a construction company. The experiences that I had throughout the process truly made me feel like I was a valued customer, and not just some random homeowner getting a roof.The initial process was super-simple, as Michael (owner) handled all of the interactions with my insurance company and with the insurance adjuster. Once the project was started, the project management provided by Isaac (and at times by others on the staff (Justin, Stephanie, Whitney) was stellar. I was kept in the loop at all times, and at no point was I left wondering, "what's the status of my job?" Isaac always made sure that I was informed of what was going on as well as next steps, timing, etc. The onsite team was fantastic. Zach was my onsite project lead, and he is excellent. He kept me up to date on what was being done and why, and he is clearly very very experienced and knowledgeable. Every care was taken to ensure that the house and yard were protected throughout the work. I also appreciate how Michael leverages current technology to simplify and streamline everything. His onsite team takes pictures and notes, which are immediately uploaded to Michael so that he can stay on top of the job when he's not there. If something were to go wrong on the job site, Michael is immediately aware and is able to put a solution into action.I would definitely recommend Signature Exteriors for your roofing project.
Our Signature Exteriors experience was very positive. Professional workers and experienced employees. I recommend Signature Exteriors to anyone needing structural repair or mold remediation.Dan Coley
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Signature Exteriors (NC) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys