Prompt, courteous, quality service. Highly recommend .
The roof looks very good, always cleaned up after themselves, always polite.
Siding and Widows group were an artist in the siding industry, they did a fabulous job.
Excellent work, but very slow.
Overall I am quite pleased with my project results. The salesperson was quite responsive to my questions and the installation crew were cooperative and skilled. I had some added work that needed done and felt the firm was quite fair with the change order cost. Very reputable company in my mind.
Excellent service from Sales to Project Mgmt to Install Crews
I was very happy with the sales process and workmanship of the staff. Though I wish the project manager communicated with me better before the installation.
Assigned team worked hard and efficiently. Project completed within stated time frame. Working materials were picked up and stored each night before team left. Very pleased with outcome & have received several positive comments from nearby neighbors.
Our installer, Norbert, was absolutely outstanding in every way. In addition to being a talented installer, he was personable, prompt, and cared about doing a high quality job and having us satisfied every step of the way. There were some alterations that were made along the way and he was receptive and responsive to the changes that were made. We were kept well informed all through the project by Franz, the project manager. He was very fair and responsive to our concerns. Although there were problems in the production and installation of a large storm window, it was managed as well as it could have been and we were very satisfied with the outcome. We would not have had any other company do this work for us and the final product is outstanding. We have already recommended you to two friends who need siding replacement.
Angelo and Franz were fantastic to work with during the project taking time to offer suggestions and answer all our questions.
I've used many contractors over the years. Their entire group was extremely helpful, answered all questions thoroughly, before and during construction. The job was done better than I could have hoped for. It really does look like a new home.
installers were great. good attention to detail. clear communication with all involved (installers, project manager / owner). timely responses to issues/problems.
I wish I could give 2 different ratings - 1 for the workmanship, professionalism of the installers and overall happiness with the look of our house and another rating for the communication and responsiveness of the office staff. Our house was "completed" in August, yet there is still an outstanding item despite numerous texts, emails and communication initiated by us for when it will be completed. Communication is horrific and sporadic. I truly hope someone will contact us to finish this project as soon as possible.
A very high quality of workmanship. An excellent attention to detail.
Fantastic Work. The workmen were thorough and exceptionally knowledgeable about the Hardie Board product. The were also very clean.
I like the product. The installation was the problem. They installed all of the screens backward. They cracked wood on the window seals and fixed it by caulking over the crack. That's the problem. Love the windows, but now we have to reinstall every screen in our house because they installed it backwards. You're paying all that money, and it seems foolish. Plus there's a huge disconnect between the salesperson and the installation person. The salesperson would promise one thing and the installation person would not know what he was talking about. They forgot to order my windows, and this delayed the process. The product is great; it's this stupid stuff that made it an issue. There was no coordination between the salesperson and the installation person.
We began our project with Angelo and he was extremely helpful when it came to describing the materials, providing us with reference addresses to drive by, and building a few renderings of our house so we could get a better visual on what our house would look like in a couple of colors or siding orientations. Once we were agreed on colors, I received a phone call much sooner than expected that they could start the project EARLY! We have a baby on the way and they kept that in mind with our project scheduling which was extremely helpful. The two men on our project were here each day the weather was favorable (even the 95+ degree super humid days and they wouldn't let me bring them anything), they were courteous, they cleaned up the materials each night and organized neatly, and they communicated with us when any issues or unexpected items were encountered. They would also talk with the office who then called us to review anything out of the norm that arose and what the options were to proceed. For the most part, everyone was very responsive and communicative throughout the project. While the estimated install time was 2 weeks and it was completed in 4, knowing that there were some unexpected issues (prior owner installed siding on top of siding so demo time was doubled for example) the house looks amazing and has a whole new look. Very pleased with the end result and the real test will be when the woodpeckers even TRY to come back.
Great experience! We love the final product.
We are very happy with the result. It feels like we have a brand-new house. The materials and crew are top notch.
After a lot of research, I chose Siding and Windows Group to update my house with new James Hardie siding, trim, facia and soffits.Also added a new kitchen window and new gutters.The craftsmanship of the installers was excellent. They solved all issues they encountered with an old house. They were on time every day (even in the cold weather of March-April) and were meticulous in their work. Very high standards.We have received many compliments on our “new” house.I was impressed by that the owner of the company visited at the start and finish of the project.I had highly recommend them if you are considering such a project.
Perfection in workmanship and quality.
My experience with this company was overall pretty good and I would recommend them.
Everyone in the neighborhood loved our “new” house! Thank you.
They completed the tear off of all of the old siding and trim plus the installation of hardie board shake and siding on our 1920s Sears craftsman home in June 2017. We had them install roof brackets, replicate the band board and drip cap details original to the home and install new gutters as well.They were on time every day, extremely friendly and courteous and above all well qualified to perform the job.
Great attention to detail, competitively priced, very easy to deal with, did the work in a timely manner. Can't ask for much more than that.
Installers are experts, price is reasonable and customer service is excellent.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Siding & Windows Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys