I don't know who Erica is, but I am giving them high ratings because of her.
Randy, the general contractor was new, and he did a phenomal job. They are very professional, very polite. I cannot say enough about them. ServPro had to come behind another company and clean up their mess.
Left a mess when they finished the work. Sinks were littered with insulation and sheet rock debris. Took four calls and 2 weeks to come back and rectify the situation.
The responded quickly to get the water out of my home - explained everything in detail and worked with my home owners insurance to make sure everything was covered. Everyone we dealt with were extremely nice and professional.
They tend to do as they please, not as you agreed upon.
Great Job, I'm the General Manager for a water and waste water utility and I strongly recommend to our customers that if the need should arise to contact Serve Pro and to follow their recommendations as to what needs to be done to minimize any damage.
Courteous, friendly personnel and staff who promptly attended to our needs.
Professional, caring and reassuring.
Thank you!
They did a great job...but they do not think it necessary to keep the owner in loop if they are dealing with the insurance.