I thought they were a little rough on some of the stuff they tore out.
Promptness and ease if services.they worked around my schedule
still smells musty in basement which it did not do before
Address is 1830 Fay dr Parma Oh 44134, not Beachwalk cir as stated here.
They explained to me what the matereials were and how they worked.
They saw the problem and took appropriate actions.
They had two emergencies while working on my project which took them away, so they didn't complete it as originally expected.
They did not fall short. They just got the job done.
I was most satisfied with the overall cleanliness and the way they conducted the whole thing - nothing left behind.
I would like to recognize the crew leader and the manager who was out here twice. They all came out and conducted themselves in a professional manner and got the job done.
I was waiting for this other company and I looked in the phone book, got their number, and gave them a ring. They answered the phone, which is unusual for a lot businesses these days. Within a day, we had everything set up to go.
The floors look wonderful and that is the most satisfying!
The salesman Micheal, was great!
They were totally professional in every way.
I was most satisfied with the total professionalism. They were wonderful!
The people that came out were amazing and Tracy was wonderful. Tracy was even better than great. Her daughter was wonderful as well.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Servpro of Geauga County as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys