I am very happy with their work.
All of my contacts (Jason, Shawn, Dylan, Keith) with Serve-Pro of Broome County were professional, knowledgeable, and willing to help in any way.
Never received any documentation on the results of the mitigation or the chemical test for the walls that were damaged. High cost for 2 dehumidifiers and 3 fans for 3 days.
They are very knowledgeable, professional, and sufficient.
Servpro's employees did an excellent job, and always on time .
I was very happy with the service!
We are very satisfied with the service.
Everything went well. There were no problems.
As hectic as it was for the circumstances it was smoothly run by Josh from Servpro. He was quick to answer our calls and answer any question. He let us know of each step of the process as we went. I would recommend Servpro to anyone who needs work done.
I would not recommend the because we thought it would be serve pro that did the work but it ended up being 2 kids about 21-22 yrs old doing the work. We feel that's why it was unprofessional. There was no supervision on the kids. They were suppose to put up plastic before they started but it was not done till after they started demolition.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Servpro of Broome County as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys