I had a real catastrophe. My septic tank backed up. I called ServPro. First, they said they couldn’t get here for six days. Upon explaining my situation Gabriella put me on hold for 5 minutes; came back on the line and said a crew would be here within 2 hours. This was late on a Friday afternoon. The crew showed up at 6:00 pm and were here until 11:00 pm. I have never, ever met a more competent, professional group of people....EVER. If you are ever in need of a serious cleanup then you need to call ServPro right away. They are THE best.
John Flood's Serv-Pro (?pros?) management team leaders ASSURED me they were all done and EVERYTHING was "all set!" and, because I was busy in my home office on a conf-call, I did not need to inspect what I expected. That night my sister had to visit a close, very ill, friend at the hospital and asked me if she could bunk over at my home... I said, of course! During the night she got up to use the basement guestroom bath, only to slice open the bottom of her foot very badly, because the "SERVE PROS" failed to remove the carpeting tack strips and although as they stated "I was all set", I was really not and my sister was now required to be off her feet, not able to work on her local ambulance, not able to personally man her jewelry store requiring her to hire in temp staff/people, and was not able to put her ski boot on so she could ski patrol at her ski resort job in the Catskills. Although I was personally promised restitution from owner John Flood, to date we can't even get a return call! We're thinking he must be 'on-tour' with Phil Collins & his band, fore all we are getting is "NO REPLY AT ALL!Can someone please help?
The staff at SERVPRO responded quickly to my emergency, were on time, and were very professional. They kept me well informed and did a thorough job quickly.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ServPro - North Rennesselaer & South Counties as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys