Very courteous, respectful and did a great job.
Service Master wasn't the problem per say, it was the sub-contractors they used to perform my repairs, which in Service Master was responsible for. Claim was leak under sink which damaged lower cabinet and flooring. Sub hired to do demo damaged refrigerator, which Service Master made compensation. Plumber sub installed sink, which leaked after he left. He returned to fix the leak, but it started leaking again. I called my own plumber. Repair sub said could not match cabinet doors and I would have to accept mismatching doors. Allstate adjuster said he did not owe for matching cabinet tops. Neither statement was truthful as I found out from Agent. "Only" reason I will stay with Allstate is due to helpful advice from my agent.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ServiceMaster Complete as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys