Everything worked out fine. Part of the work was billed to my insurance and some to me. They could not explain the difference or tell me what product they used. It did not match. They have written it off though. I am ok with that. They have not charged me for it. It was just a little misunderstanding.
Techs that came to the house were polite, professional, and explained everything that was to occur during the process. Their work was cleaned up every day so that when I came home at night I didn't have a big mess to deal with. Communication was good.
Servicemaster was awesome with mitigating our water damage. I really appreciated the professionalism of the workers who stayed in communication with me and came in and out of my house.
Super nice people at service master! Very polite, knowledgeable, resourceful and showed up with very little notice.
Very professional--they made our home our home again.
Came and went to action immediately!
The employees were awesome it was just a lack of communication with their boss and Allstate and us
ServiceMaster did an exceptional job and made a bad situation a good one by providing exceptional customer service.
I would recommend Service Master to anyone needing this service. ALL the personnel was very friendly, polite, and knowledgeable. They went out of their way to help in any way they could.
Servicemaster did an excellent job of working with my insurance company and with contractors for special materials. They kept me informed of their schedule and milestones. Servicemaster's on-site technicians had excellent skills, stayed on the job until finished, and kept me informed about their daily schedule. I highly recommend Servicemaster of Anchorage.
They're the greatest. I have no problem with putting them in charge of anything I need them to do.
They were great. I was very satisfied with everything they did.
They do not show up.
Thank you very much, in our dilemma!
They were very kind people. If they needed my opinion on something they always had me included. Yes, they are very good. They are very knowledgeable.
Took so long, I was told 2 weeks and it took a month.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ServiceMaster - Anchorage as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys