A very professional and high quality team . Great staff and workers. Top notch.
Areas Of Satisfaction - The people were so professional. The job foreman was a doll to deal with.
Recognized Excellence - There was no one who was not optimal and easy to deal with.
I would highly recommend this business. They provide excellent workmanship and they are very reliable and dependable.
Areas Of Satisfaction - I was most satisfied because when they left at the end of the day, I didn't even know that they were here. They cleaned up really well and they worked around my plants. The customer service was excellent and they were very neat.
I'd like to single out a couple of people. There were two gentlemen who worked on the roof most often. Rudy Garza, the foreman, was outstanding. His workmanship was high quality. His communication was constant. I can't say enough about how well he managed the property and roofing as it was done. The second was Jennifer Scudder, who worked through all the details of the contract, billing, invoice, and follow up. There was another woman in her group too, Jan. They were both extremely professional on how they managed everything I was trying to get done and how they worked with me in timing, billing, and everything else. Also, the first person I was actually introduced to was Gabe Sollecito. Gabe is the one who did the original estimate and wrote up all the contracts and made sure we knew exactly what we were getting. He was highly professional and very attentive to detail. I was so pleased with what they did there.
Areas Of Satisfaction - It's really the attention to detail that is most satisfying. Also, the quality of the workmanship and constantly keeping me informed every step of the way. I never worried something would happen that I didn't know about in advance. if they saw rain coming, they let me know they wouldn't be at the house, and if they had something that they needed to be delivered, they would let me know if it was going to be an extra day.
It was a pleasure to work with the people at Scudder Roofing.
Most impressed with the workmanship and clean-up policies of this company!
They are the best on the planet. I would never use anyone else. Their work is perfect.
Scudder Roofing is highly professional. The quality of their workmanship is top quality. The workman was efficient and unbelievably courteous. I highly recommend Scudder Roof.
I chose Scudder Roofing for my roof replacement project because of their reputation of great quality work and for being a local business. I received a lot of information and options to chose from during pre-sale and got great advice from the representative. All of the workers that installed my roof were on-time and very friendly. I was always notified ahead of time of any problems before any new purchases of materials. Overall, I think Scudder Roofing is a great company and would recommend them to anyone needing a quality roof.
Scudder is a very fine professional company. Their work is impeccable. When there was one tiny, easily fixable error, they fixed it immediately and offered to reimburse me for having my painter repair it. I would recommend them in a New York second.
Excellent work with friendly work crew. They kept the site clean and followed the schedule. There were some communication issues with the gutter installation but quickly resolved. Overall excellent experience.
Scudder was recommended by a friend as being the best roofing company in the area, and in my experience as well, that proved to be true.
I was very satisfied with everything. They made the process easy.
The sales, design and installation went very well. But after we were up and running we had problems connecting to the internet to monitor the system as advertised AND it has been a month and no inspections have occurred and no indication of followup with PG&E. I contacted the City Building Department and found that even though the permit had be pulled and paid for it had never been picked up and thus no inspections scheduled. I made contact with Tiffany today (11/20) and it sounds like things might begin to move again.
I had a great experience.
The field personnel at Scudder Solar were excellent. Their administrative team were not. Their communications with me were deplorable. I had to continually follow up with them.
I choose Scudder roofing mainly because I knew the company has been doing business in the area for many years, and that if something went wrong with the job they would make it right. After they completed the job, I am 100% satisfied with their work.
The most professional company that I've worked with! They did exactly what they said they would and were very clean. The men who did the work on my home were very friendly and helpful and did amazing work!
Recognized Excellence - Jen Scudder and the two gentlemen who did the project were all great.
Scudder Roofing staff were very knowledgeable of all products when we were making the selection of materials and choosing the solar system for our home. The job was on time and far exceeded our expectations at the completion.
A tree fell on our house in 2/19. Scudder Roofing responded and their professional staff were spot on with the repairs. Rudy and his crew were friendly, helpful and did great work. Thanks.
Areas Of Satisfaction - Such nice workers, clean up excellent, helped with change order charges( to make apply to insurance). Ophelia always great to work with too!
Additional Comments - Overall service was great down the line. Great product also.
Recognized Excellence - I was impressed by the whole team.
Scudder was the most professional and courteous with the entire project. Spoke with other roofing companies and went with best one!
Recognized Excellence - One person didn't shine more than the other. Everyone was exceptional!
My job was the repair of a garage roof punctured by a falling tree. The crew seemed competent, quality of work and materials all are satisfying. The job was completed in a single long day, bettering the two-day approximation I had been given.The price was a bit high (compared to my insurance company's estimate), but I was willing to pay the difference for the quality of the results.None of the on-site crew was a fluent English speaker, which made things extra difficult when we encountered problems with my development's gate code.
Areas Of Satisfaction - Quality workmanship, fast but quality work. They did a nice job of replacing and repainting damaged eaves, leaving no visible evidence that a repair had even been made.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Scudder Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys