It was hard to get ahold of the person responsible for my job. When I needed something fixed, they came back and did a very bad job. I have not been able to contact my representative.
Better transparency would have been appreciated.
They do great work and they are quick and efficient.
When San Diego's Best Window Company finishedthe project, it turned out very nice. The crew was clean and courteous and it was done to our satisfaction.
Amelio was very professional. He was very meticulous and keep me informed as the job proceeded.
I'm a satisfied customer.
The installation and everything that they used was great. There was an issue with the finance department. The management did not try to resolve the issue. It took them 30 days to cash my check that I wrote them. When I called to ask them about it they didn't seem to care.
I am very happy with the finished product. It is everything that they promised.
Very efficient company to work with. Install crew knew what they were doing and were clean and tidy, showing up for work as promised and on schedule.
Quality workmanship and very clean and neat. The yard was not in disarray, they explained everything, and cleaned up.
They were very professional and the job was well done. The workers were very courteous and the workmanship was very high quality.
They were very efficient, quick, and professional. My backyard looks immaculate.
It was a really easy process. The guy was really helpful; when asked if he could bring some of the pavers so I could see the color difference, he was more than happy to oblige and make sure my choice was the one I wanted.
I am very pleased with the windows and the prices. It's a quality product and the installation was quick and professionally done. The custom garden window in the kitchen is very nice. Excellent service!
We really liked the professionalism of their staff.
The workmanship and quality of service is really great, however, is it pretty pricey.
They did a good service and finished the job in a timely manner, I was pleased with the results.
They were great on time and just what we wanted. He worked with us when we didn't know what we wanted. I'll be using them again.
Had a combination of Pavers and Turf installed, it came out really, really well..Very pleased with final results of paver circle for our fire pit table..
I accepted the wrong color rock. I was not sure and was only shown a handful of them. I was also told that I might not get any at all, so I just agreed without looking at it. That is my only problem. The people were great. They did not keep someone on staff who could speak Spanish and English. But I managed to communicate because I could do some. I did not have issues with the job or the people.
The installation crew was awesome! Worked efficiently and cleaned up after themselves. My yard never looked better and the product has exceeded my expectations.
We were unfortunately placed in the middle of a company trying to expand their services to include blinds, shutters and shades. When things fell apart between the person they were brining in to help them expand that area of their company we ended up with delays in installation, mistakes that were never resolved and the owner of the company lying to us in order to make us happy enough to pay the balance due.
The quality of the materials is fabulous. The customer service is unacceptable. What good does it do to have a good quality turf if you have horrible CS.
The job is done. I am not exactly happy with it, but it is done.
The initial contact at Sam's Club made many promises like this company planted trees and bushes, did concrete borders, plumbing, etc. It was sold as a one-stop, no worries package. When the salesman came to do the measuring, we learned they do not plant trees or shrubs, do not do concrete borders, do not do plumbing. They are not a one-stop company, but just one step in the whole picture that we wanted done.
They did a great job. Love the workmanship.
The sales rep and installation crew exceeded my expectations. I can't speak highly enough about them.
N/A
It looks really good.
product is great! and installation was awesome! we had a large job with some difficult areas and the team was wonderful - lawn looks amazing!
My home looks so beautiful with the addition of Turtle Turf. I know I am reducing my carbon footprint and still improving the neighborhood at the same time.
They were very professional, did great work, and they are very friendly. We are very happy with our backyard now.
Very professional installation crew. I am very happy with the final product.
I am very disappointed that they haven't called me back to fix my problem and that they aren't giving me the time of day.
Great installation, great staff.
Everything was great. They were timely, professional, prompt and provided great quality of work!
I would recommend this company to a friend, they are professional and courteous.
Tough Turtle Turf is the BEST home investment I've made in years. The backyard was transformed into an area that can be used for family gatherings and is a sight to behold upon awakening. Las Vegas and green don't usually go together but I have a green oasis in my backyard and am thrilled. Professionalism and quality are definitely part of the San Diego Best Window Co/Tough Turtle Turf business plan. Thank you.
Bryan was incredible through the entire process. The installation crew did such a great job. We were only planning on doing our backyard but ended up doing the front as well and we’re so happy we did. We’ve got so many compliments from our neighbors with how well it was done. Great job!!
I was very happy with the work that was done. The gentlemen that came out was very knowledgeable.
Overall, I am very happy with the service. I just wish that the grass was cooler. We step on it and it burns our feet. Besides that, I think that it is great. I have already told several people about it. I recommend them.
Tough Turtle Turf understood exactly what I wanted. I had a little hiccup during installation, and Tough Turtle Turf came right out on the job and straightened everything out immediately. They are very efficient and hands-on.
My yard design was pretty basic, but effective. The installation crew arrived on time, started working right away and finished my yard the same day. Workers were very efficient, friendly and professional.
Excellent quality work. We love our new backyard.
Overall they came in and were clean. I did not see a mess when I got home. The windows work well. I am waiting on some corrections though.
The only detractors I know about the product was on the warranty. I wasn't fully aware until I got the receipt that it was 25 years. The other part was they put nails into two of my irrigation pipes. They did repair it but I had told them about that before they did the work. Those were the only two issues that I had.
We were 100% satisfied from the very beginning to the very end. Everyone was very pleasant and knowledgeable.
Although the project had a rocky start due to inaccurate info from salesperson, the finished product is more than acceptable. The installation went smoothly and I love my new putting green.
Refer to other comments.
They did a really good job. It looks lovely.