You could buy better testing equipment. The man who installed my hardwood floor 32 years ago came over with a humidity tester that had 2 very sharp prongs. They were pushed between the floor planks in multiple locations and provided a humidity reading down to the subfloor and below. My old-growth pine floors were fine, just like I told your service person they would be. He and the insurance company were insistant that they only way to tell was to rip them up! You can get one for less than $1000 dollars. It should be standard equipment for the kind of work that you do.
With people like Richard representing the company, it would be very easy to recommend.
I contacted my insurance company about water damage in my kitchen on May 8, 2024. They sent Rytech which was a bad call. Joseph from Rytech called me and said he would tear into the wall to assess damage which he did not do.
A mold tech came a few days later and took samples.
I called Joseph several times and he did return my call once.
I never heard from him until 30 days later when he called about doing cleanup and tearout. I assuredly did not need help 30 days later.
Poor service and the insurance company should partner with a better company. They sent a bill for $2100.00 which was exorbitant for VERY LITTLE WORK AND POOR SERVICE.
When we called they were able to come in a timely manner.