Rytec did an excellent job. The communication, professionalism, and work completed was top notch.

The technicians were knowledgeable, professional and courteous.

Communication was horrible. I think I talked to at least 4 different "Leads" that were on the job at our home and got different answers from each one on progress and eta of completion. I had to track down a phone number for your Atlanta office because the other number your reps gave me went to a call center that never got the message to your crew. Communication needs to be your key improvement initiative going forward. For that, No I would not recommend Rytech to anyone.

They were all nice and professional at Rytech Restoration.

Service, professionalism. Going the extra mile

They were the best particularly Aaron.

Very professional Service and staff. On time and on point.

Rytech Restoration of the Midlands provided very great quality, was very organized, and did a great job.

Disappointed in the service. When Manager came out to view our job, he said it would be a maximum of 5-days to dry out our bedroom & kitchen. On the fifth day, he said we needed to continue drying out. When I asked why, he said because of "bacteria due to the type of water." I then asked, "well then why would we be able to use our kitchen all this time if there is bacteria?" No real response. I called our insurance adjuster and the next day the equipment was removed. This caused uncertainty and distrust with the contractor.

Techs scratched our floors with the equipment. Probably assumed it didn't matter to provide care with our floors since they thought they would be ripping them out.

My upstairs wasn't cleaned properly. The cleaning itself was subpar in my opinion. All the walls were not cleaned properly

I would have given five stars but the final billing request was frustrating as we paid the bill in full but then a few weeks later received one additional invoice. I spoke to a number of representatives and was provided different information, so it was extremely frustrating, but eventually it was rectified.

They left the floor messed up, and I'm still waiting on the insurance company to fix it, and they didn't put my door back up, so I didn't really appreciate that.

Rytech did an absolutely amazing job and stayed in touch with me all the way! Michael and the entire team did an amazing job and I would recommend them to anybody in a heartbeat.

Everything was smooth. My point of contact, James, responded right away to my text and showed up on time.

I would definitely recommend Rytech Restoration of the Midlands to anyone in need. They worked wonders at our house after 90% of it flooded due to a pipe bursting in the wall while we were on vacation. They were extremely professional, helpful, and knowledgeable. The work they did to dry our house out was second to none.

Fast service, very professional

The workers were great to work with in the home but communication with project manager was obsolete. Their were promises of callbacks that never happened

Rytech Restoration of the Midlands was knowledgeable. Mike, the project manager, treated us well and knew what he was doing.

I do not make recommendations to friends.

Rytech Restoration of the Midlands came out within one hour of being notified by the insurance company.

The seal that they first did wasn't good. It took more than a week to dry. The workers broke some picture frames and we weren't compensated for them. They used our personal broom and we can never use it again. I have to buy a new set.

Rytech did a great job.

Rytech Restoration of the Midlands is very professional and efficient. They did a nice clean-up job when it was time to remove all the equipment. I am happy with their services.

The job was handled in a detailed informative way through experienced workmen.

Very likely.

Nice people but problems did arise that were unexpected. The situation got out of hand when there were several days of drying out using an industrial dehumidifier. This machine was too much for the job as in the end, it dried paint on the door moldings in the adjacent room.
There was damage done to a credenza that was over 150 years old, a family hierloom. The workmen never said anything about it.
This company was selected by our insurance company. We did not choose them.

not good

Anytime I have had to use Rytech Restoration of the Midlands, they are quick to get out there and take care of things before they get worse. They have always been informative and a pleasure to work with.

They were quick and efficient.

Totally professional and empathetic. Subject matter experts all the way!

The timeframe took a while.

I called Rytech Restoration of the Midlands due to an emergency on a Sunday morning. They had someone responding within 30 minutes of my call and took care of the situation immediately.

technicians need more training

I’m already recommending them to people. Such a great company to work with.

Michael Sharpe was amazing to work with. He came out and answered questions sometimes after business hours. The company did an excellent job with my demo. They came out when scheduled and were super friendly.

The crew did not cover my black cabinets and now they are ruined.

Pack out and Pack Back teams were exceptionally well managed, efficient and courteous. They are the reason I am giving any stars. Otherwise, the process was a nightmare.

Tracy Miller was awesome to work with!

They were good and quick, but dropped some things on my wooden floor.

Rytech sent me a surprise bill for $155.94 for the "free" consultation, plus a fuel surcharge. Rytech charged extra for the hazmat suit, mask, and disposable gloves they wore to inspect. My insurance adjuster inspected the same space without suiting up like that. Rytech employees spent hours posing for photos all suited up, so they could pad the bill. They charge inflated prices for everything in the photos. Rytech employees were only authorized by my insurance to remove part of one water-damaged cabinet, but I turned my back for one second, and they had removed an interior door from my house! The door was not affected by water, and was not where the plastic containment barrier needed to go. Water damage experts? Rytech told me there was a dead animal in my crawlspace. It was actually a piece of water-damaged carpet. I told Rytech not to do any work beyond that one cabinet, just give me an estimate for the rest. They refused to give me an estimate, saying they only charge insurance. They kept telling me my insurance had approved the rest of the work, and I kept telling them that was wrong, and don't do any more work. A Rytech employee asked if he could have my working dryer since I was getting rid of the washing machine that matched it. I said he personally could have the dryer for free if he removed it himself. But he left the dryer in my front yard and Rytech charged me $86 for removing it from my house! Rytech left their "mitigation" equipment running at my house, because they told me my insurance had definitely approved this along with the cabinet work. When I found out later that evening that my insurance had not approved the mitigation, I asked Rytech to remove the equipment the next morning. Rytech charged $1,000 for one night of "mitigation" that actually takes days or weeks to get fully dry! Licensed/bonded/insured? Check SC LLR. Rytech is not licensed as a contractor. You will regret every interaction you have with Rytech. I know I do.

Everything went well, except when times got confused about when they were going to be here or pick up equipment.

Staff is friendly enough, but company is corrupt! No disclosure of pricing, no itemized invoice provided and when I finally get the itemized invoice, it has random charges for services not even performed! And to top it all off, instead of reaching out for payment for a simple overlook (due to the sheer number of back and forth emails trying to get correct pricing and invoicing) to have an attorney call out of the blue and threaten me with a lawsuit??!!! This company is a joke! I will never even recommend the company to my worst enemy! The company is completely unprofessional and a complete ripoff.

They are a little bit overpriced according to my insurance company, but the service was great.

They were very quick, efficient, and had good quality.

Great service, quick and knowledgable

They were excellent.

I had not heard of them before this claim. I had only heard of Servpro before. I was satisfied with the service.

They were hardworking, fast working, and got things done the right way. I am satisfied with the work done. Everybody who came was very nice too.

Prompt, quick getting job completed and cleaned up everything afterwards

They guys were very professional and informative. They were down to earth and talked me thru the entire process. I would use them again in the future.