This comment applies to all the queries in this survey: Connor Black was highly informative, consequently providing peace of mind for us.

Technician was very knowledgeable and answered a lot of questions.

They came out, were very professional, and did a good job.

Very impressed with this Rytech. Great work!

They responded immediately and took care of everything as quickly as it could have been done.

I was extremely satisfied and surprised at how quickly Rytech of First Coast was able to be at the house after a flood. The support and the information given exceeded my expectations of what the company was able to offer. I was super duper pleased and grateful.

I appreciated the customer service and the tech answering my questions and also educating me on some things I did not know.

Rytech of First Coast was very professional and very timely, and they educated us on what they were doing while they were doing it and when they would be coming back out to go to the next phase and step of the process.

These guys were top notch. I would highly recommend them.

Fast service and quality service

Rytech service representative, Warran Black, was outstanding and super knowledgeable. He was very accommodating and flexible. He was very knowledgeable of what we were doing. The technical part was outstanding. I would highly recommend him to anyone.

Both Warren and Margo were absolute professionals in getting the job done.

Rytech was great.

Rytech of First Coast was hard on my insurance company. I had to pay for Rytech of First Coast. They never talked to me about how long they had to be there. The bill kept getting higher and higher. I feel they could have accomplished it sooner with more fans instead of dragging it out. It ended up being 3x the price. At no point did anyone inform me that it would be that expensive.

Very thorough and professional. Margo gave me great feedback and I appprecitated that.

Very prompt response

Yes I would. They did an excellent job and and did a great job on protecting the n w flooring.

They arrived quickly and took care of the problem!

Rytech of First Coast was very professional, efficient, and knowledgeable about what they were doing. They were in and out and made the process very painless.

Never. I do not recommend this company!

I have already actively told several people to never hire them, and told my property manager to no longer use them for the properties they handle. Save your time, money and sanity and hire Servpo instead.

We were aware that the process of water remediation in our home would be frustrating. However, our experience with Rytech made a difficult situation more stressful and more expensive than need be.

The lack of communication, transparency, and the added damage that the technicians caused to our home during this process has cost us a tremendous amount of money, and the “Preliminary Estimate” that we received from the technicians [on the last day of work!] was over $2000.00 more than the original quote, feels a bit like a bait a switch.

Furthermore, no one in the company attempted to help resolve our frustrations, to honor the original estimate or come to a compromise that was agreeable to all. In fact, the project manager (only person from the company who would communicate with us) only doubled down that he and his staff did nothing wrong...

I have worked with many trades persons over the years and never have I had such a horrible experience.

Warren Black, in the local Rytech office, was very fast, efficient, thorough, and kept me abreast of the entire process.

Warren and his helper tore up my baseboards to the point that they destroyed my drywall as well as some boards in my living room. VERY UNPROFESSIONAL. Also, I allowed Warren to borrow some adapters and they were taken. It wasn’t until I pestered him did he return them- 3 wks late.

Rytech did a great job, however they didn't do sufficient work in the master bedroom. They only pulled part of the floor up, when they should have pulled all of it up.

They were very professional. They went above and beyond the call of duty. They communicated very well.

The young men were friendly, professional, knew what they were doing, and I absolutely loved them! The owner came out, and he was friendly, nice, and professional. It was a good experience. They came in and got the job done, so I am very pleased with them!

They came in and knocked it out.

They were wonderful!

Rytech of First Coast provided excellent service and looked out for the best interests of my family, considering the mold. They took additional steps to protect my family members. The lady who tended to our property was amazing and provided the best professionalism and customer service.

They were excellent, and worked fast. They were amazing.

Team was great, responsive,

I thought they did a great job.

They did a good job.

Rytech of First Coast had the machines drying everything out.

I appreciated all of the work that they did for us.

I am satisfied with everything, but the project manager.

Quick, efficient, lots of equipment, friendly staff, and impeccable service.

We were very impressed with their performance. They were on the job quickly and very helpful.

This was my first insurance claim for this type of expense and this company helped me out. It was smooth; they answered all my questions and calmed me down.

I raved about that company, and told my insurance company they were kind and excellent. They called to say they were coming.

Margo and Kevin were perfect in everything they did. I am very happy with them.

They did excellent work drying out the house. They were very prompt, and knew what they were doing.

I felt like I was their only customer. It was like they had nothing else to do that day except what made me happy. I have never had such fantastic service in my life.

He was as thorough as he could be. He was very friendly, on time, reported it to the insurance company, and did a great job.

They were prompt and efficient.

They did everything they were supposed to. They were very nice and very courteous.

I’ve already sung their praises to neighbors and friends. If ever water damage help is needed Rytech is who they should call!

Rytech of First Coast is very professional. They did a great job, were very communicative, and easy to work with!

Very courteous & truly caring staff who were always professional, punctual, receptive to our concerns and very skilled in their job! Thank you!

They put my sink in the wrong place. They did everything perfectly. When I stand at my kitchen sink, it's partially directly below some upper cabinets. I am completely unsatisfied with that. The sink is one foot to the left. Everything else they did was great.

They were quick and efficient.