They were supposed to come back to do a final walk through, and it never happened. The payment options were not made very clear.
I am 100% happy with my experience with Rosie's! Highly recommend. The site was spotless, Charlie and his team were prompt, fast, courteous, communicative, and pleasant in every way!
Rosie's did a great job for us!!!
Areas Of Satisfaction - I have a unique flat roof and I was most satisfied with their knowledge. It gave me confidence they knew what they were doing.
I strongly recommend Rosie's Restoration without reservation. The staff is courteous and professional and they went the extra mile to do a great job
Areas Of Satisfaction - They solved a long standing roof problem and with recent heavy rain I know it was done correctly.
Charlie was very thorough in the estimate phase and his team completed the work on time and budget. Would definitely work with them again!
Rosie's Restoration went above and beyond to work with my insurance agent once they had discovered that I had wind damage to my roof. They met with the adjuster, after having to rearrange the meeting date because of rain, and were very prompt once the claim was paid. Very good.
From start to finish Rosie's was more professional than any contractor with whom I have worked. From the initial proposal, to the finished job, everything that was promised occurred, and the final roof totally enhances the house, as the original one did not.
Really enjoyed working with Charlie. He worked very well with my insurance company and was very helpful in explaining the whole process.
rosie's restoration surpassed my expectations - they arrived promptly at the outset of the project and didn't stop until the job was finished. i was pleasantly surprised by how well informed and professional everyone i spoke with was and how nobody tried to pressure me into purchasing any unnecessary products. i was kept informed of every step along the way, and i ended up with a beautiful new roof. i have already recommended rosie's to a friend and will continue to do the same. great job, rosie's!!!
Areas Of Satisfaction - knowledge of products used in the job; quality of workmanship; speed of completion of job.
I am completely satisfied with the work done at my home. I was given step by step detail on the roofing process before any construction was started. My questions were answered fully and to my satisfaction. I feel like the owner provides only high quality work and materials. The workers showed up on time and finished within a day. When I found that a plank had been dislodged in the attic, the repair was done within 2 days. I highly recommend this company without any reservation.
Rosie's Restoration was great to work with. Their professionals provided high quality work, were extremely competent, and they had competitively priced products and services.
Areas For Improvement - I cannot think of any areas where Rosie's fell short of my expectations.
Areas Of Satisfaction - I was most satisfied with Rosie's ability to solve problems and stay on budgetl
Rosie's lived up to their expectations. My project manager was very knowledgeable, punctual and courteous. He took a vested interest in managing our work to completion.
Fast, clean and kept their word.
Additional Comments - would strongly reccomend
Additional Comments - Thanks for everything! Rosie's Restoration can keep doing what they are doing and I hope they don't change.
Areas Of Satisfaction - The communication and transparency of their team was refreshing.
I am pleased with the service they gave me. I recommend Rosie's Restoration to everybody.
Areas Of Satisfaction - I was most satisfied dealing with the salesperson. He was pleasant and professional.
We had a great experience from start to finish with Rosie's!
Areas Of Satisfaction - We were extremely satisfied with the workmanship.
Areas Of Satisfaction - I was most satisfied that they did a good job, did it on time, and in the cost.
Areas Of Satisfaction - The management was very professional, timely, and organized.
They were very nice and professional. They did everything they said they would. I was very happy with them.
Areas Of Satisfaction - I was most satisfied with the communication. They said what they were going to do, and they did it.
I never had any doubts that things would turn out great.
Our representative Charlie made this experience both easy and pleasant. Overall Rosie's service and professionalism is unsurpassed. Would recommend their service to any whom need their assistance.
Rosie's Restoration is an excellent company, very professional and I would recommend them to anyone.
Areas Of Satisfaction - I was most satisfied with the two sales representatives, they were perfect.
Additional Comments - The two salespeople that we had were the best I have ever met and the job was excellent.
I was very impressed from day one, they worked exceedingly well with us and the insurance company.
Areas Of Satisfaction - Their cooperation with us and the insurance company. The insurance company wanted to cut corners for a cheaper price, but Rosie's made things happen the way it should be done.
I highly recommend Rosie's Restoration. My roofing needs were urgent and their service was timely. My wife and I were never inconvenienced during the process. Again, our thanks to the real professionals at Rosie's. Straiton Hard III
We were more than happy with Rosie's Restoration for our new roof. Charlie knew exactly how the insurance companies could view our house and came up with the best way to go about claiming it! They were ahead of schedule and installed our roof on a SUNDAY because of the rain they were calling for the next day! And there were so many workers they got our roof done in half a day. Other people in our neighborhood it would take two days to finish. Also with being prompt, we had our roof on before others who had to wait which seemed like weeks to get theirs done by the other companies! We don't normally get hail here in PA, but if we ever have hail damage again, or any other sort of damage we know without a doubt we will be calling Rosie's!! Thank you again!!
I already have.
Just because I didn't agree with everything they did doesn't mean they are not a good company.
The Vice President/Manager of Rosie's Restoration was always at our home on time and most of the time, he was on site for the entire process.
They still haven't finished working on my house. They said they would come back in 2-3 weeks. N it's been months.
Areas Of Satisfaction - The price, the timeliness and the actual service. All of that was top notch.
Areas Of Satisfaction - I was most satisfied with the roofing and how fast they did the roofing.
Areas Of Satisfaction - I'm most satisfied with the outcome, how it looked when they finished.
Areas For Improvement - Rosie's Restoration met all of my expectations.
Areas Of Satisfaction - Rosie's Restoration did what they said they would do and more! They were excellent.
I didn't have to worry about anything with them. I trusted Rosie's Restoration with decisions and they did a quality job. They knew more about roofs than I did and they've educated us as far as quality work and what is needed for a roof. We have never had a roof done before and they did a great job. They got back to me and answered phone. I would use them again.
Budget - They were excellent.
Areas Of Satisfaction - I was very satisfied with them.
Areas Of Satisfaction - I was satisfied with the look of the roof.
Areas Of Satisfaction - I was most satisfied that they were honest people and they did a good job. I don't have any complaints whatsoever about Rosie's Restoration.
Additional Comments - Rosie's Restoration was very good and they did everything they said they would do.
Areas Of Satisfaction - I was most satisfied that Rosie's Restoration showed up on time and that they worked quickly.
Rosie's Restoration is extremely efficient without skipping out on the superb quality. The staff was very professional and a pleasure to work with. Overall, I had a great experience with them.
Areas Of Satisfaction - The staff was extremely professional and courteous. They have just an overall exemplary staff.
Additional Comments - I tried to get a new roof last year and my insurance company didn't approve it but Rosie's Restoration came through this year and helped us get it approved.
I was very happy with the work done by Rosie's Restoration. They are an honesty company. Overall, it was great to do business with their company.
Areas Of Satisfaction - They were honest.
Areas Of Satisfaction - I was most satisfied with their expertise.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rosie's Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys