I called them, and I have not received an answer. We had extra shingles. I asked if I could buy them. The man said that they would be sent to a surplus store in Randolf. I am doing my bathroom. I wanted to know the place where there are surplus items. I believe the man's name was Tom. He was the manager there. They said he would call me the next day. I do not have any record of him calling. I wanted to know if he could help me. They told me that I had eighteen months to pay it off. I got a notice that the balance must be paid by December before the interest is added. I am going to pay it off. I did not appreciate that.
Their sales team might need some more training. Initially I met with a very seasoned representative, but he has left the company. The new guy was very green. There were some nail holes. Depending on who did the window, some guys filled the nail holes, and some did not. It would've been nice if all the guys filled the nail holes.
I would like to say, the windows I was told would quiet my house have not. I bought 18 assuming my house would be quieter than it is. Rite Window is a great company.
They did a great job. They did exactly what they said they would. I was happy!
There was one thing that they haven't followed up on. They were supposed to get me a different screen for the sliding door.
The service was spot on, and the windows were installed exactly as they said. They were a lot cheaper than other companies I went to.
Everything went great and smooth. They have a great price.
They did a nice job, and I am very happy with the results.
The people were pleasant, but I feel that the slider could have been put in better than it was. I feel that the job was not done as good as it could have been. We are getting a lot of wind coming in through the windows. They were also supposed to come and fix the screen door, but did not come back. The job kept getting delayed, but once they came in for the install, it was quick.
Everything went great!
There was only one work that I thought was condescending, and I asked him not to come back. All of the workers were pleasant, but they couldn't seem to get the door to work properly. Initially they installed the door, and it did not work properly. The handle did not work. They went through this whole process to evaluate the door. They then gave me a new door, and it was OK, but they painted the door the wrong color. The handle didn't work, and they had to come out several times for that. The initial installation was about 8-9 months ago.
We're happy with everything.
I was very pleased with Patrick. He was very knowledgeable, and everything he said would happen, did. Phil, his installer, also did a good job.
I would recommend them wholeheartedly to anyone.
I'm completely happy with the product and service.
I'm thinking of having some more windows replaced. I may give them a call for an estimate.
I had two times I had Rite Window come. They did leave, the first time, without cleaning up, and they bumped my wall and left a scuff in my wall. The second time around was better.
It was great working with the company. My work was done during busy season, but they were prompt. I am thinking of calling the company back.
This is regarding a siding project on our house. It was Rite Window, we just had some work done by them. I thought that they were very nice very efficient. They followed through with everything they said they would. It's nice to be able to say that about a company nowadays; that doesn't always happen. I would definitely recommend them to anybody, I was very happy. I would give them an A+. Once again, I have not had all good experiences recently with other things I've done. People haven't followed through, and they haven't done what they said they would do. It's disturbing. So it's very nice when that happens. It's like the old days.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rite Window as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys