We always have a prompt response with professionals who do quality work.
Tony K responded immediately to my request to have a rental property boarded up in Harrisburg after a fire and advised that Ben S was being dispatched to the site. Ben communicated with me regularly, sent me pictures of the completed work, and was a pleasure to deal with (as always). Thank you to the entire RestoreCore Harrisburg team for their diligence in completing the work in a timely manner!
Always our go-to third party vendor/friend!
Arrived super fast! Friendly and considerate workers. Did a thorough and great job! Thanks!
Responded immediately to request for clean up. Said would complete restoration work as well. After clean up, reneged on restoration.
Areas Of Satisfaction - The two men who did the cleanup at my house were wonderful. They did everything they could to make a difficult situation a lot easier. They were very kind and helpful. They went out of their way to get everything cleaned up as quickly and efficiently as possible.
Recognized Excellence - Everybody from the first person I spoke to, all the way through to the technician who came to my home were a pleasure to work with.
Areas Of Satisfaction - I was most satisfied with the attention to detail, professionalism and consideration for working in our home and the fact that they wanted to make sure they met our approval and in accordance with the scope of work set out by our insurance company.
Areas Of Satisfaction - I was most satisfied with the quality of work and also the level of communication between the management office and the person who was doing the job.
Areas Of Satisfaction - Benjamin who was working in the apartment always kept an open line of communication. Very professional at all times. I was amazed how quickly our issue was cleaned up and disposed of.
Additional Comments - I certainly don't ever want to have another tragedy but if something would happen of this magnitude, I would definitely be contacting your company.
Areas Of Satisfaction - They were conscientious about having the work done right. They were aware of what needed to be done.
Areas Of Satisfaction - The workers were polite and came when they were suppose to. They came when I wasn't here and I trusted them.
Areas Of Satisfaction - Extremely professional...did a great job at a fair price. Will recommend and if ever have a need for a company like theirs...theyll be the ones I will call
Areas Of Satisfaction - The customer service from all employees of RestoreCore is amazing.
Additional Comments - Thank you so much for the immediate response and the amazing kindness and professionalism.
Areas Of Satisfaction - I was most satisfied in terms of the timeliness in which they came.
Recognized Excellence - There were two men that originally came because my awning was hanging by a thread. I was afraid it would fall down even more than it did. When I called them, they were in Mechanicsburgh, and they said they would be here in 40 minutes. They were very good, and they were here on time. I would like to recognize Adam Copenhaver and Joe Volk for their exceptional service.
Additional Comments - I think when you are in a situation like this, where a 150 pound awning falls down, you are very scared. I had never heard of RestoreCore, and they were here in 40 minutes. I think that is exceptional. My dog and I could have been killed, in fact, we were outside when it fell. It was a very scary situation. I was never aware of the company, and my insurance company gave me a choice of a couple companies in my area. I picked RestoreCore without knowing anything about them, except that they were recommended by my insurance company. I am very satisfied with how fast they came. A lot of people say they will come, and then they never show up.
Additional Comments - We appreciate what they did for us and how they really tried to get things done in a timely manner.
Recognized Excellence - Both of the guys that came out were excellent! I would recommend them to a friend and they did excellent work!
Recognized Excellence - The crew who came with the dehumidifiers were exceptional. The men who came back to check on things were also very good. Everyone did a good job.
Areas Of Satisfaction - I was most satisfied because they were prompt and quick to come out to help us with our situation.
Additional Comments - The RestereCore employees were thorough, completely professional, pleasant and reassuring. We were kind of overwhelmed by 6" of water in the basement after our sump pump died during a deluge. This basement had never flooded since the house was built in '77; my parents owned it initially. They also helped us to move things out of the basement that we wanted to get rid of, stuff that was not ruined per se, but which was in the way of a good clean up. My husband was awaiting surgery on his arm and could not have done it alone. I thought that was above and beyond the call of duty, and we especially appreciated it. I simply cannot praise them highly enough for their efforts and professionalism.
Recognized Excellence - My technician crew was great. I had back surgery a few days before the incident happened and I was so worried about my home. RestoreCore was excellent. I was impressed with how well they took care of my situation. I appreciated their professionalism.
Additional Comments - Knowing Restore Core handles all emergency situations allows Apartment Managers to rest at night!
Areas Of Satisfaction - The people I dealt with were young and it gave me hope for the next generation that there are qualified professionals out in the world. They were so nice and it was a dirty job.
Recognized Excellence - Shawn, Steve, Josh, Ian, and Adam all did a great job. They were all wonderful, polite, professional, well-groomed, and sensitive to the problem.
Additional Comments - I wanted to give them a tip to get lunch and they wouldn't take it. They were so young and professional. They took care of the raw sewage, and never acted like it was gross.
Areas Of Satisfaction - They were thorough with the service they provided. They wanted to please the customer and make sure the customer was satisfied.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RestoreCore - Harrisburg as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys