I've never dealt with a company so unprofessional. There were misdelivered deadlines and they blew past timelines. My project lasted close to eight months and my house was torn up and work was promised that took way longer than it should. If you hate someone and they're asking for repairs send these guys.
They made a HUGE mess almost every day they were there. The worst part was when they were doing drywall they took no precautions to prevent the drywall dust from going all over my condo. They left the master bedroom door open with the fan on high while they were doing the drywall, and every surface of every room in my condo was covered in a thick layer of drywall dust each day. They left a trail of rubble from the master bedroom through the hall and out the sliding glass door of my living room, with no attempt made at sweeping it up until I complained to Juan for two straight days. I used to work in residential construction as an electrician and I would have been fired if I left someone's home in that state. They left my sliding glass door unlocked one night when I came home, and the next night they left my front door standing wide open with the keys in the lock. I couldn't believe it!They estimated the job would take five days, but it took five weeks before they were done!I contacted the project manager Juan Olivas about all of these complaints, but there was little or no effort to fix any of these problems, and he seemed like he did not know what was going on most of the time.
They were great to work with. They were real responsive when I had questions or thought that something needed to be adjusted. They were extremely timely!
They were quick and cared about how clean the inside of the house was. Everything went smoothly!
Repairs unllimited handled all of the details and produced a quality restoration.
Areas Of Satisfaction - Tony, the project supervisor and contractor was great, he was extremely responsive and a great problem solver. His attention to detail improved the outcome of the project. I would and have highly recommend Repairs Unlimited
Recognized Excellence - Tony Gonzales coordinated and supervised this project. He always found a way to make things work, followed up consistently, and offered great suggestions. He was always positive and responded quickly to any question, or concerns. Tony made this project work.
Repairs Unlimited-Arvada went over and beyond to help me in every way to get my home finished. Once finished, they still continued to assist me with every other issue that I had.
Repairs Unlimited was outstanding beyond terrific. There absolutely was no room for improvement.
Everyone was very professional, neat, clean, and on time. They didn't skimp on anything, cut corners, or not do anything that wasn't of the highest quality. We were very pleased and would recommend them for anything within their scope of business. Follow-up to make sure we were satisfied was very reassuring.
Areas For Improvement - Nothing!
Areas Of Satisfaction - I loved the way the way the problem area was screened off -- a plastic-sheeting door with a zipper. As we had water damage, large fans were brought in, and no question about sending our old, inexpensive basement rug off to the cleaners. The rug looked great before, but now it's clean!
Areas For Improvement - None
Area For Improvement - They did not fall short in any area. They did a great job.
Area Of Satisfaction - I am most satisfied with the craftsmanship.
Area Of Satisfaction - Tony Gonzales was very good about communicating with me.
Additional Comments - Overall, we were very satisfied.
Quality Of Workmanship - I still have a minor leak, evidently around a vent pioe, that is causing some water damage on our kitchen ceiling.
Likely To Recommend - If we can get the leak oroblem addressed, I’d be happy to recommend them.
Areas Of Satisfaction - The quickness of taking care of and getting started on the repais.
Areas Of Satisfaction - All around exceptional job. When crisis hit you there’s just a whole lot things your willing take and you all made it so very easy from start to finish. Now my nest egg is looking damm good. Thanks
Recognized Excellence - Everyone that was a part of the team that serviced my residents.
Additional Comments - I am very satisfied with the work.
I was very satisfied with what they did, and with the speed at which they did it. It was surprising actually, and I was very pleased.
Overall Quality Of Alacrity Program - I am very satisfied with what happened, and with the speed at which it was done.
Area For Improvement - I can't think of one area where anyone fell short. It was all great.
Area Of Satisfaction - I was most satisfied in terms of the finished product. When they got done, it was better than it was before.
Additional Comments - I would recommend this service to anyone, and I believe they would do an excellent job in any area they step into. They are very professional, and their people came ready to work from the very beginning. In other words, they didn't just come here to survey and give an estimate, they were ready to come do the job that day. I very much appreciated that because it was a flooded basement, and it did cause a lot of problems. I am very satisfied with their work, the service and the program.
Recognized Excellence - Ernie was great to work with. He was always quick to responded when contacted about concerns.
There was a huge amount of hail damage in the area at the time of repair. Material and workmanship issues were certainly taken care of as practicable. The cost of labor has become unreal and material shortages and quality of some material sub-par. I would give Repairs Unlimited an opportunity to bid on any of my future repair or other home needs.
Areas Of Satisfaction - Repairs Unlimited provided a very thoughtful, and certainly motivated contact man for me and a well qualified roofer foreman for follow up issues. Both in overload, they worked hard for a good results. The follow up sheet metal crew was well qualified. Stain and window work went well.
Recognized Excellence - Brad Lofland: He is accomplished and represent you folks in the best light one could hope for.
I was generally unhappy with the experience. The work got done, but the Estimator was mildly sexist and the contractors that they used were not terribly professional. I’ll never use them again nor would I recommend them to anyone.
Recognized Excellence - Tony Gonzales, the Project Manager, was very responsive, professional, and helpful.
Brad Lofland is the Operations Manager for Repairs Unlimited and is an excellent representative of the company. Brad ensured my repairs were taken care of to my sanctification and made a very stressful experience as stress free as possible. I highly recommend Repairs Unlimited!.
Areas Of Satisfaction - Brad Lofland is an excellent representative of Repairs Unlimited. He has ensured I will be a loyal customer of Repairs Unlimited for years to come.
Areas Of Satisfaction - Speed and neatnes of the project.
Areas For Improvement - Time wise, the carpet came in later than expected which slowed the process down. I understand that these types of things happen, and it still didn't hinder the work.
Areas Of Satisfaction - I was most impressed with the initial meeting of Ernie. He's the first face forward for your company, and was very knowledgeable.
Current Referrals - Not currently, but I will definitely encourage people to reach out when they have a need.
Recognized Excellence - Most especially, Ernie Martinez. He was very considerate and professional, and always answered any questions and concerns. He's is an outstanding representation of your company. A great human being... Also, the company Bella was very helpful...
Additional Comments - I so appreciate the work that was done for me! Thank you so much!...
I found the staff to be exceptionally courteous and knowledgeable
Areas Of Satisfaction - Two man crew did there best.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Repairs Unlimited - Arvada as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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