Customer service excellent. They stand behind their work

Professionalism

They took their time to ensure it was right and kept me appraised along the way of progress and any possible issues

The reason I will not recommend the company is due to the fact I had made a call to the salesman I would be paying cash upon completion of the job. Approximately two plus weeks the job was completed and I wrote a check for the total amount. Approximately a week later my wife received a phone call asking if they could shred the check because the finance company was handling the payments. Upon calling the finance company they had not even initiated the account and I would have have wait to make the payment plus an additional 390.00 dollars for setting up the account.
You have indicated that Kohler will be issuing me a check for the difference., however I feel that your company should have dealt with the finance company instead of me. This is the 16th of November and the job was finished on the 29th of October and I have not received anything from the finance company.

work well done and cleaned up nicely when done!

Our technicians Alan and Juan were very courteous and efficient. The two young lads were professional and polite. We were sent the two BEST technicians. I can't rave them enough

The service was great. We had a small problem and they were right here to take care of it. The were very professional.

professional install

Roberto (crew Lead) and Adrain protected the path to the bathroom, made minimul mess and were on time.

The installers were prompt and worked hard . They were friendly and professional. The customer service rep was also very helpful and courteous.

The men we always pleasant and willing to explain what and why they were doing on the project. They were very careful to understand what we were requesting.
We got just exactly what we wanted and are very happy.
Buy

Although the walk-in shower is beautiful and works well, parts of my adjoining tiled baseboards were damaged, then later replaced with tiles that don’t match well, but are acceptable.

It was a great experience, the mechanics were I'd recommend them many times fabulous.

Every phase of our purchase was top notch.

Told me it was going to take 2 days to install, which was ok by me. When they came, they got here at 8:00am and were done by a little after 4 in the afternoon. Did a great job.

From the sales to the ordering to the install and any follow-up, all I've interacted with have been gracious and helpful. It was truly a great experience to work with Pacific Bath.

Installers were prompt and professional and dedicated to getting the work done correctly and ahead of time.

The project was nothing but one big headache from beginning to end. No help from the phoenix office

both of the installers were willing to make all the items work but also double and triple checked the measurements!

The Kohler Luxstone is as good as we hoped it would be. Our new shower is beautiful and we are quite happy with it.

The product itself and the service from the installers would have received a 10, however the sales professional destroyed me ever recommending this company. He came into the home and promised that everything was included in the price, including mold removal. I'm fact his exact words were we expect there to be mold. Once the walls were opened there was indeed mold and a pretty bad case. It did require a specialist to remove and treat. The sales representative, Eric Bjornstad was contacted and we were told that because it was so bad they didn't cover it and to go through the insurance. Not at all what was said when he sold the product. I should have read the multiple forms I was signing but I trusted your representative and it cost over 4k that was not expected as an additional expense. I would never recommend this man to lie to another consumer.

Too expensive

I have enjoyed the tub. So relaxing. I was surprised at how deep it was. 3 family members have come over for baths to check it out. Wonderful.

Love the shower..and I am not a shower lover

Love my walk I n tub

It looks beautiful and the entire experience was wonderful. The customer service was beyond excellent! From the sales demonstration, to the gentleman on the phone I scheduled with and he followed up after the installation, to the courteous and professional install team!

the quick response to an issue I had

The work was quality was excellent and the crew was easy to work with. They did delay the work a day and never showed up before 9:30 - 10:00 on the days they worked. They did stay until the job was done into the early evening.

The company did a fantastic job. I would recommend with a 10.

Roberto and his team did a terrific job. Everyone was polite and went above and beyond in keeping our house as clean as they could for the work they were doing and cleaned up at the end of each day.

Wonderful salesman, professional and experienced. The installation went smoothly. The installer even suggested that the water turn on be placed as you step in the shower with the faucet on the other end. With my disabled husband it was easier to adjust the water without freezing or burns. I decided to go without
Shower doors and it made it so easy to get him in and out. When I investigated the company I found wonderful reviews.

Better communication

Wanted to be sure that I was receiving the best product, so I went with Kohler. The Pacific Bath of Tucson was excellent in their preview of the job. Joshua Meadmore met with me a couple of times to ensure that the parts and installation was on time and in the right place. . . As a salesman Joshua Meadmore had me sold with complete information that I needed to start the project.

The job was completed in the time stated. Many other companies promise a quick completion and do not hold to that promise

it's pretty costly

Every single thing happened exactly how the salesperson said it would. My shower was 24 years old and it means the world to me that I have a beautiful new shower!

The initial presentation by the Sales/Technician person was done well, as was the installation. I have no complaints about either of those aspects of the purchase. However, I'm quite disappointed with the final financial settlement which, due to an apparent miscommunication, ended costing me $538.02 more than I had anticipated. That was the difference between the cash price (which I had intended to pay) and the discounted price. In fact I wrote a check for the cash price the day of the sales call, but did not give it to the Sales Rep because I had to move some money around to make a cash payment of that size. My recollection is that he said he would stop back "in a day or two" to pick up the check. His recollection was that if he didn't get the cash price within 2 days, the discounted price would then be financed. An obvious case of mis-communication. We both believed we were correct. I know I was since I wrote the check that very day for the cash price. Water over the dam, but I still paid $538 more than I thought I was going to pay.

Over all everyone had been great to work with.

Good for aches and pains

What a wonderful experience this was. The salesman answered all of our questions, had samples for us to look at and the installers did a fantastic job.

It was a very expensive project, however I believe the quality of the materials and the workmanship overall met our expectations. Customer service with an issue with a nozzle was excellent and resolved quickly.

Very experienced and did excellent job.

Everything went very smoothly. Completed within 1 day whereas the estimate was for 2 days. Roberto (Beto) and Adrian were very professional and efficient. The shower is great. Thank you very much!

The new shower was quite well installed and not only has great appeal but also fulfills our needs. The workmanship of the Pacific Bath team surpassed our expectations.

They do just as they say they will do.

The entire experience was professional and the finished product was better than I had imagined

I love my bathroom !

The whole project was very professional. A follow-up issue was handled quickly and to our satisfaction. I would recommend Pacific Bath.

The color of the wall panels are a darker green than I remember the sample being that the salesman showed us. Not real happy with that.

Efficient, responsive to phone calls. Justin was great installer!
Explained well, looks beautiful.
They were sure to explain that the glass needs to be scheduled by us, which i called and got scheduled separately. Satisfied with all, even a glitch that they fixed within the week!

HAD QUESTIONS ABOUT CORNER SEALS INSTALLED IN A TUB TO SHOWER CONVERSION,INSTALL CREW WHEN QUESTIONED BLEW IT OFF AND SAID YOU HAVE A LIFETIME WARRANTY,CALL WARRANTY DEPT, CALL WARRANTY DEPT APPOINTMENT SCHEDULED 1ST APPOINTMENT NO SHOW ACCORDING TO REP HE WAS BUSY ON ANOTHER JOB HELD UP.SO SCHEDULED AGAIN HAD SOME ONE COME BY FROM WARRANTY DEPT ,HE LOOKED AT WORK WAS NOT IMPRESSED HE MADE CALLS TO HIS BOSS, LEFT WITH OUT ANY CONVERSATION WITH ME AT. HAVE NOT HAD ANY ACTUAL CONVERSATION OR WRITTEN CORRESPONDENCE AT ALL SEVERAL TEXT MESSAGES FROM DIFFERENT PHONE NUMBERS. AS OF YET NO PHYSICAL CONTACT FROM ANYONE FROM PACIFIC BATH. SO I.M ASSUMING MY SO CALLED LIFETIME WARRANTY IS NOTHING BUT B.S. TOTALLY A RIP OFF IF YOU ASK ME AND I WILL BE EXPLORING OPTIONS OH BY THE WAY THEY WILL NOT ANSWER CALLS ESPECIALLY THE SALES REP.FOR THIS COMPANY TO REPRESENT THE KOHLER NAME IS QUITE AMAZING.