I love it! But communication about someone coming to realign the doors was confusing.

The installers were very patient with my questions and worked really well together.

Great to work with.

The work is excellent quality! The guys know what they are doing! The quality of material is excellent!

Everyone we worked with was friendly informative and worked extremely hard. We enjoyed our experience.

Very satisfied with the entire project.
The shower is beautiful, and everyone we worked with was great.

We liked that the installers were very careful about our floors and personal items.They cleaned up the work area and we're very efficient in their installation.

We ABSOLUTELY LOVE our new Kohler Luxstone walk-in shower. It's so beautiful and functional in every way. My husband needs to sit down to shower, so with the dual Shower heads he is able to sit on the installed seat and use the hand held shower head.
Clyde was our first contact. He came to our home and together we customized our shower. He was so helpful and gave us great suggestions. Installation only took 2 days. The first day, they took out the old shower and prepped for the new shower. Before they began any work all floors were covered to protect our floors. Travis and his assistants were very professional and very knowledgeable. They answered all our questions, were polite and respectful.
Thank you, everyone at Pacific Bath. I'm sure this has added to the value of our home.
Jack & Joni Tonkovich

Quality product expertly installed. Thank you!

I enjoyed the entire thing. Workers were very polite and respectful.

They did fine work.

Even though they are not a local company, we were especially satisfied with Pacific Bath’s high level of professionalism and responsiveness throughout the project. From the initial consultation to final installation, the team demonstrated exceptional attention to detail and a commitment to doing the job right. They made a couple of return visits without hesitation, showing genuine care in ensuring every element of our Kohler walk-in bath and shower met our expectations. What stood out most was their willingness to listen and tailor the installation to suit our preferences, making the entire experience feel personalized and seamless.

They paid very good attention to detail

Brian and Aaron were the best in installing our walkin. Very friendly and got the job done. Steve even showed up and helped us make a change to the original plans (that Aaron and Brian pointed out)

It is expensive, but the install was well done.

Overall decent install. However I still have a cracked floor tile that they have not returned my calls on.

I have called several times to get things fixed. We have not been able to use our shower at all. It has been 2 weeks since the job was supposedly done.

It’s a beautiful product, I’d recommend a Kohler LuxStone shower.

There was pressure to sign without reading document.

Great attention to detail. They were very careful to not damage any nearby walls, trim, etc and they used vacuums and barriers to minimize dust.

Very informative. Good quality product. Came across a few too many problems that could have been avoided with closer inspection. Took longer than planned.

Better coordination between the sales person's project description and what would be a part of the project would be helpful.
The project as I was told it would be didn't quite match what was able to be installed.

See comments below

The crew at Pacific Bath were on time, courteous, respectful, and did a wonderful job. We are very happy with our new tub.

The project went smoothly from start to finish. I am very pleased with the company and it's representatives.

I never recommend anyone unless someone asks who did a job for me.

My installation team for my tub to shower installation was fantastic in many ways. They took particular care traversing my stairway which was VERY challenging. They put down a walking path over my rugs and securely covered the carpeting on the stairs. Every night they tidied up which was most appreciated.

Pacific bath was higher cost than other companies I looked into but I chose them thinking I would get a better quality job. This is where I am disappointed. I will say the workers were kind and respectful but the original crew was here until 8 pm the second day from 8 am. That is too late for me especially when they said they would be done by 6. They left multiple gouges in the wall and ceiling and door molding. They scuffed the vanity. The caulking looked terrible and the doors were on backwards. When I talked to the project manager he sent someone out to look at it and assured me it would be fixed and they would call to set up a day. Monday comes no call and no return of my voicemail, Tuesday I have to call and a date was set for someone to come Friday. 0930 Friday no one is here and no call. When I call no one answers and then I got a callback and was told he had no one to come today. Now I’m very frustrated and tell him so. Eventually he calls me back and says he found someone to come. Dalton came and I will say he was kind and repaired the mess. At this point I’m just frustrated with the whole thing and probably wouldn’t recommend pacific bath.

It only took 2 days as we were told it would. The shower looks nice.

Timely, quality work.

In home presentation was very informative and representative very personable.

Communication needs to be better. We placed our order and then heard nothing for a couple of months. Due to weather our install was delayed, not

I would prefer the door be frosted glass rather than clear... having hard water makes it hard to keep spot free.

We like the overall product, but as highlighted below in item 8 on areas for improvement, we spent our one-time shower upgrade and it is not exactly as we would have liked. Now knowing this we would highlight to anyone considering this shower system upgrade things to consider to be sure the finish is the way they want it.

The installers (Justin and Bailey) were efficient, kind, and very polite.

The job didn't really go very smoothly, and some aspects of the product have been disappointing.

The crew is came on time, were pleasant to deal with, and did a very good job with the installation.

High quality product professionally installed.

Outstanding quality, one very minor glitch fixed w/o question, very happy !
Nice people....

Both the sales and installers were professional and did a fine job.

Additional Comments

Additional Comments - It is beautiful! We did both bathrooms at the same time. What a gorgeous transformation!

Very professional and responsive team.

Thank you. Your team has restored my faith in companies that make promises.

At this time I would not recommend this company! They are horrible at communicating!

Everything was done with taking care of me and my wife. The sofit above our shower needed to be taken out because of a measurement error. I got the shower door that I wanted and a finished ceiling in the wet area without having to pay anything over what was quoted.