Problem Resolution - They were very good, excellent work and they are quick!
Likely To Recommend - I already have!
Areas Of Satisfaction - The tip of the roof looks sharp! I love!
Recognized Excellence - Joe was great!
Problem Resolution - I didn't really have any problems.
Recognized Excellence - I guess I didn't really get to know anybody because they were in and out of there so fast.
Recognized Excellence - Joe Waldner was very informational.
We were really happy with what they did. They were serious about their work. My husband is a construction worker and he approved of the results.
Likely To Recommend - I have already recommended them. We were really happy with what they did. They were serious about their work. My husband is a construction worker and he approved of the results.
Additional Comments - We were happy with what they did and we would recommend them.
Quality Of Workmanship - The roof looks great from what I can tell. My only exception is the small roofline inside my breezeway that did not seem to be done properly. Rather than tearing off the old shingles, the new were put on top (which is quite visible) and the drip line color does not match the rest of the house.
Areas For Improvement - See above, however, overall, I am satisfied with the quality of our roof and gutters.
Areas Of Satisfaction - The roofing crew was fast, efficient, timely, and hard-working. Joe was easy to work with, very knowledgeable, and ready to answer questions.
Areas Of Satisfaction - I was most satisfied with how they presented their knowledge to me about the Owens Corning Products. They really got into the details about the products; they were very thorough. I was then able to do my own research and came to the same conclusions.
Recognized Excellence - Joe, the sales representative, was very good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Reliable Roofing & Exteriors, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys