They were very professional!
We thought Rainier was a little on the expensive side, but we're happy with the result. We were very favorably impressed with the work crew team leader.
As stated above no way. There is no way in heck we would ever recommend Rainier View to our worst enemy. This whole experience has been a nightmare. We were also charged the full amount before the job was done.
I would never because of Drew.
They do a good job.
They did a great job and I am happy.
Great job, faster than I expected too!
I loved the work they did. I would recommend and hire them again.
Can't imagine a better roofing company to do business with. They worked diligently to get us the best financing available. Always answered our many phone calls or were prompt to return them if not available. All contacts were extremely friendly and courteous.
Unfortunately I believe Don took advantage of the fact that we had not had a chance to see the roof or understand what was going to be needed in terms of replacing the existing plywood. I had a proposal for the COMPLETE job from another company for $5000 less than our roof ended up costing. Very underhanded on his part. I have several rental properties and will not use them again.
Areas Of Satisfaction - I was most satisfied in terms of the actual roof installation.
I was treated very unprofessionally, and I felt like their problems were my fault. They did not say that they were sorry for their mistakes.
I can't because they haven't done what they said they would do.
Areas Of Satisfaction - Easy to work with, good quality materials, expert installation
I was very happy with the materials used, workmanship, and the value I received from Rainier View Construction & Roofing. There was some minor communication errors, but that was resolved the same day.
Recognized Excellence - I would like to recognize the installation crew. They were very good, prompt, and helpful.
We like our roof, but we were very frustrated with Rainier View's handling of our job. We would not use them again.
I have already shared with my co-workers on how much we like our roof and would recommend to anyone that asks. We are glad we went with Rainier View Construction & Roofing.
The crew did a professional job and very satisfied with the work that was done. Would gladly recommend this company to family and friends.
The work is good, the windows are good, the company not so much.
Thanks for job done well - both of the new garage doors (and the door openers) as well as my new front entry door set look really great and operate perfectly!
Everyone I met was professional and performed quality work in an efficient manner. Obviously proficient is their workmanship.
Dave was excellent in presenting the options for our deck project. The new deck turned out even better that we could have imagined. Our contractor Bogden, did a fantastic job and I would highly recommend this company.
Monopolistic pricing, high pressure sales tactics, and poor customer follow-up.
Our project had some specific challenges due to the age our our home. Rainier View communicated clearly, set expectations, and did an outstanding job. Great value. We could not be happier with our roof, and how well we were updated on all aspects of the job.
This is the second project Rainier View Construction and Roofing has performed for us, the first job was refurbishing our decks with new decking, several years ago. Don and Tracey are very helpful and knowledgeable when we needed help. We never met Chris, the team leader. Adam, who did the actual installation is very helpful and efficient. About 10 days after the installation was finished,we had a wind storm which blew the new skylight off of our home. The skylight blew off the main house, hit the garage roof (denting one new shingle), then hit our camper (putting a small hole in the roof), then came to a rest against the yard fence. We called right away and Adam was here and had a new skylight installed within 3 hours, while the wind storm was still happening. Adam also filled the camper top hole with sealant to stop significant water infiltration, when he was here in the middle of the night. We also, later, had a question about the warranty, which was answered to our satisfaction. Rainier View has done great follow-up work with us.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rainier View Construction & Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys