We love our doors, they are beautiful. The problem is the installers. We called as the doors were so tight due to the humidity that I couldn't close them. This is after we had them come back out to address issues previously. At the second visit the installer was upset that he might actually have to take the whole door out. He did a patch job which obviously did not work. Today they sent out the gentleman who is the "fixer". He is going to remove our whole front door and reinstall. Apparently shims were used to make it fit in the middle of the door which made it too tight while being too loose at the bottom and top of both sides. The threshold is still weak after their second attempt. I have great faith that this man will fix the door properly but am extremely annoyed that it took this to get it done properly. The side door that we also had problems with was repaired by him today.
Overall we had an outstanding experience with Quality Window and Door. We love our windows. The selection and purchase experience was straightforward and I didn’t feel like we were being oversold. Installation was quick and the crew was very friendly and tidy.
The process was excellent, from sales and selection to the installation.
I’m more than thrilled with the window and the way it was installed, the whole sales process was great.
I was pleased with the experience.
From the day I had my door measured to the door was actually installed, the company was very responsive to my requests and questions.
The installers were efficient, explained what they were doing, cleaned up carefully each day, did excellent work, and were very pleasant to work with.
The service was fine. It was just very slow, and it took a long time to get the door.
From the sales rep, to the installation people, everyone is very customer oriented. They do high quality work. I had door and window replacement, and I am very happy with the energy efficiency, and quality of space from them.
They were wonderful to work with they were very responsive and walked me through the whole process and I couldn't have asked for a better company to do my project with.
The infinity by Marvin Windows are an excellent product. The installation crew did a great job.
Consistent responsiveness, service, and follow-up. This is my second project with Dennis Dunn. I have referred numerous friends to use your services.
This was an extremely positive experience.
They're very professional and timely.
Overall, I am very please with Quality Window & Door. While the door took twice as long to arrive, it was to be expected during a pandemic. But the team was very communicative with me and even reached out to the factory to double check dates and keep on top of the order. The installation was beyond amazing. The crew really took the time to understand the issues we were having and put in extra effort to make sure everything was sealed properly and leak proof. I will definitely be reaching out again when it is time to replace windows.
All the installation went fine, and sales were fine, but I felt it took a bit long for the window order. Of course during COVID, I should expect that.
I will continue my relations with the company.
Overall a great experience! Thank you
Excellent and quality service from beginning to end. Jared was an exceptional salesman.
The staff at Quality Window and Door were incredibly knowledgeable and efficient. The installation crew was less so but I would still highly recommend them.
Great company with quality products and service.
We'd use them again for windows!
Great company and excellent experience in replacing our windows.
Really nice people to deal with. The installation crew did a great job and Jared saved us money by suggesting that we just replace the sashes in the existing windows.We felt that everyone was honest and trustworthy and the product we received was high quality.
Christian Barnoy at the Merrifield office did an excellent job of assisting me with the purchase of my windows. I was happy with his professionalism and speedy response to my many questions. He was also happy to assist me when I wanted to replace my windows in phases and I look forward to working with him again in the spring. Tracy in the scheduling office was also great and arranged my installation before the holidays. Install team did a "perfect" job and was very careful with both the interior of my home and also my exterior landscaping. Highly recommend the Weathershield windows as they are really high quality product.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Quality Window & Door, Inc. (Maryland) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys