From the sales rep, to the installation people, everyone is very customer oriented. They do high quality work. I had door and window replacement, and I am very happy with the energy efficiency, and quality of space from them.
They were wonderful to work with they were very responsive and walked me through the whole process and I couldn't have asked for a better company to do my project with.
The infinity by Marvin Windows are an excellent product. The installation crew did a great job.
Consistent responsiveness, service, and follow-up. This is my second project with Dennis Dunn. I have referred numerous friends to use your services.
This was an extremely positive experience.
They're very professional and timely.
Overall, I am very please with Quality Window & Door. While the door took twice as long to arrive, it was to be expected during a pandemic. But the team was very communicative with me and even reached out to the factory to double check dates and keep on top of the order. The installation was beyond amazing. The crew really took the time to understand the issues we were having and put in extra effort to make sure everything was sealed properly and leak proof. I will definitely be reaching out again when it is time to replace windows.
All the installation went fine, and sales were fine, but I felt it took a bit long for the window order. Of course during COVID, I should expect that.
I will continue my relations with the company.
Overall a great experience! Thank you
Excellent and quality service from beginning to end. Jared was an exceptional salesman.
The staff at Quality Window and Door were incredibly knowledgeable and efficient. The installation crew was less so but I would still highly recommend them.
Great company with quality products and service.
We'd use them again for windows!
Great company and excellent experience in replacing our windows.
Really nice people to deal with. The installation crew did a great job and Jared saved us money by suggesting that we just replace the sashes in the existing windows.We felt that everyone was honest and trustworthy and the product we received was high quality.
Christian Barnoy at the Merrifield office did an excellent job of assisting me with the purchase of my windows. I was happy with his professionalism and speedy response to my many questions. He was also happy to assist me when I wanted to replace my windows in phases and I look forward to working with him again in the spring. Tracy in the scheduling office was also great and arranged my installation before the holidays. Install team did a "perfect" job and was very careful with both the interior of my home and also my exterior landscaping. Highly recommend the Weathershield windows as they are really high quality product.
The installation crew did meticulous work and cleaned up any mess they may have made.
Excellent service and fair pricing. The job and materials were explained well, lots of questions asked during the estimate to make sure the order would be right and then a follow up visit before the order was made to review the job. We have not had the windows long but so far they are working great.
They have top quality organization and excellent workmanship.
Quality Window and Door Inc. did an exceptional job with our project. Dennis Dunn worked with us through all of our changes without any pressure. The installation team was outstanding, they worked really hard and completed the job sooner than expected. The quality of their work was outstanding and they did an incredible job cleaning up the work space each day, you'd never know they were there. I would highly recommend Quality Window and Door Inc. if you're looking to have new doors installed.
This is a dependable company that cares about their customers.
I am a previously satisfied customer. The salesperson was timely and responsive.
They were great.
Dennis provided lots of help in the design phase. Roberto and his crew were excellent with fitting the windows into our home and also when using the capping because it required a lot of extra effort; Wayne did a bang up job of finishing details.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Quality Window & Door, Inc. (Maryland) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys