PuroClean was hired by MUD to clean up a sewer backup in our rental caused by an MUD water main break. They handled the initial clean up well. However, MUD had them coordinate the repair work and it was a disaster. We had to repeatedly ask for permits for the furnace, hot water heater, and slab repair. Chris seemed to not even know what we were talking about. We asked for a check valve to be put in so our basement didn't flood again (has happened twice in 5 years) and they put it in further down from the stack...which would send sewage up the stack to the main level...and Chris didn't understand why that was a concern. He coordinated the slab removal and they were going to pour concrete without telling us but we found out and discovered work was not done as agreed and put a halt to everything.

They were great at a difficult time. Thanks.

I have had quite bad luck with water events in my house, which is never convenient or enjoyable or something I like dealing with. PuroClean made this recent ordeal virtually a non-issue, since they dealt with with all of my concerns and worked with Allstate to get everything sorted out. John and his crew were great to work with and communicated clearly about expectations and what would be done at each step of the process.I'm a very detail-oriented and particular person, so when I say they pay attention to detail with care, I'm seriously not kidding. The water leaked into my garage where I have two nice cars that I take obsessive care of. One had to be moved out so they could complete the work, but one could not be moved. Without me even mentioning it to him, John took one look and realized that care and caution needed to be exercised working around that car, relayed this to his team, and the next day coming home to see the work being done, they had put up a plastic sheeting containment wall around not only the half of the garage to prevent dust and contaminants from getting on the car's paint, but also containment around the work area itself. I was incredibly happy with that solution and all I said was "please be careful". Drywall dust gets everywhere and is abrasive on car paint when wiping it off, so I was super happy they did that. That's just one example of how great it was to be dealing PuroClean. I very much recommend going with them if you need restoration service after a water leak or flooding. The drywall repair is so good that you wouldn't know anything happened unless I told you it happened. They know what they're doing!