I found the people of PuroClean very professional and courteous. The scheduling was a little off but that was due to the pandemic.
They did a great job.
Area Of Satisfaction - Promptness
The people that were here were very good and very helpful. I just thought it was amazing that they were so kind and helpful.
They showed up quickly. I was very happy. They were able to resolve problems.
They were wonderful. Chuck was very professional. He sent out Christopher to rebuild the wall and he did a great job. He was very polite and very nice. I have no complaints at all.
PuroClean was very courteous and professional! They did great work! My house looks amazing! The quality of the work was perfect! They went the extra mile to give us cabinets we did not have before! I would absolutely recommend them to anyone!
The crew did a good job; I referred my neighbor because she liked the finished job.
Areas Of Satisfaction - They quickly resolved our problem and that was satisfying.
Additional Comments - Professional, personable, and timely. Employees made the experience very pleasant and stress free.
Very fast and professional service.
Areas Of Satisfaction - I was most satisfied with the responsiveness, being thorough, the explanations, and the carrying out of the work.
Satisfaction - I was most satisfied with their thoroughness and their response time. They didn't just get done and leave at six; they stayed until the job was done.
Expectations - None...I called basically in tears and they were all very calming and assured me that it would all be taken care of and it was.
The young man I worked with Chuck Youchoff, he was excellent. He was very informative when discussing my claim. I was just floored as his professionalism and I would definitely do business with him again.
Expectations - They did not fall short, everyone was on time, attentive, and concerned. Everything was perfect, my whole ordeal. They took care of things and I was elated. They were very professional.
PuroClean responded to our fire damage promptly. All PuroClean associates were courteous, professional, knowledgable and above all trustworthy. I would highly recommend PuroClean for any restoration needs.
Each step of the process was efficient and professional. The work was done promptly and competently. All employees involved were always polite and professional.
The drying and the wet part was very good. We had trouble with the end and putting it all back together.
We really did not know what to do when the house flooded. They just came in and took care of everything. It was great. They took all of my worry away.
Areas Of Satisfaction - I was most satisfied with how prompt and kind they were, and how well they addressed the issue.
Areas Of Satisfaction - I was most satisfied because they very thorough and did a good follow up.
Areas Of Satisfaction - I was most satisfied with their attention to detail, and making sure the customer felt informed as we were going through the process.
Areas Of Satisfaction - I was most satisfied with how they took care of everything. I didn't have to do anything, they took care of it all.
Excellent Workmanship ,
Your bid for this job was not the lowest that we received, but wechose it becaused we were impressed by your Project Manager Chad Scarff and his description of what was to be done for the clean-up process. The 4 ladies that did the actual clean-up were great as were the 2 gentlemen who cleaned the floor.
Additional Comments - Our insurance carrier had nothing to do with us picking clean-up companies. It was done by word of mouth only.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PuroClean Emergency Restoration Services (IL) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys