Simply THE BEST !!
If anyone is considering replacing windows or doors.. You would make a Huge Mistake if you did cot Call them. at Pinnacle.. Classy/ clean /respectful / on time/ priced right/ convenient. Just simply one of the Best Companies we have ever hired to do a Job!!!!
Very satisfied and highly recommend.
We are beyond pleased with our experience with Pinnacle Window and Siding Co. We found them on Angie's List. They were narrowed down as 1 of 3 companies for estimates on our exterior door replacement project. All 3 requests were answered. 1 gave a bid without any dialogue with us about our needs (they asked us to measure the door ourselves), so they were easy to eliminate. 1 never responded again after our initial conversation. Only Pinnacle had a good telephone conversation with us, then promptly sent a sales representative (who arrived when scheduled), who was professional in appearance and in presentation, and who brought catalogs and discussed our options. He even helped us to save money by evaluating our current door hardware (handles, locks), and telling us that we did not need to purchase new hardware. During his appointment he provided a bid, and we immediately accepted - we felt that we were in good hands. Promptly an installation expert made and arrived for an appointment; he evaluated the project and took measurements. The door was made to order, and was available earlier than estimated. The installation team arrived exactly on time, and did a thoroughly professional job in installing our new exterior door. We were contacted the next day to evaluate our satisfaction - and the caller was the owner of the company. We had a very pleasant conversation, and while we were on the telephone the company emailed a $25 Starbucks gift certificate! We would use Pinnacle Window & Siding Co for any future project. As new homeowners in a new city, it was a wonderful start to this home ownership experience! (And by the way, this was a project in southeast Atlanta, an area of exciting, rapid growth and change; so many home improvement companies for other projects won't even bid in that area; 2 even stated, "we don't go there!" Pinnacle was not at all hesitant to do this job, in an area where homes are now selling for $400,000+ yet formerly was an area of primarily rental properties. Well done, Pinnacle, for serving all.)
Already recommended them to several of my neighbors.
Pinnacle Windows are a bit more expensive than their competitors but what you get in product and installation is worth the additional $$. The company is professional, honest, and a pleasure to deal with. You would not have known the installers were here doing the work and when they left everything was cleaned 100%.
I could not have been more satisfied with the product and the installation. I highly recommend Pinnacle.
They carry good quality products at a fair price and install them correctly. They are professionals.
Robert and his installation crew were up most professionals. Very satisfied with there workmanship. Robert will definitely finish up the rest of my windows in my house when the next time comes!!!
This was our 2nd time using Pinnacle Window &Siding Co. It was a great experience from the first meeting, scheduling and final install. The staff is professional and friendly. We are enjoying our beautiful new windows!
I spoke to at least 6 companies and Dennis Williams by far was the most knowledgeable and really listened to what I wanted and supplied me with options based on my requirements. The others pushed certain brands of windows and didn't listen to my needs.
Our only regret is not replacing our windows years ago.
Easily the nicest window company that we worked with in getting quotes for replacing 34 windows (we went with Okna Eco Pro 600). They were not pushy at all during the sales process and delivered exactly what we ordered without issues. The installation was professional and clean. The caulking job around windows was top notch, super clean and smooth lines. Our plantation shutters had to be removed for installation, and they reinstalled them perfectly. Just a wonderful job all around and great attention to detail. Pinnacle was also price competitive and did not try to sell us things we didn't need, unlike many of the other companies that gave us quotes. Keep up the good work!
We are extremely please with the professional work completed. The Sales process with John and the install by Hector and his team were first class. We are planning to complete 12 more windows with this company in late 2019.
Terrific experience with Pinnacle! Professional and knowledgeable about product. Communicated delivery details and installation schedule.
Pinnacle did a great job installing a new front door at my house. We love the build quality and look of it. And their quote was several thousand dollars less than another company we were also considering. There were a few minor hiccups during the process, but they worked with us to get those resolved. The owner of the company personally reached out to me to ensure that everything was done to my satisfaction. I really appreciated their professionalism and attentiveness.
We had a great experience with Pinnacle. These guys are the best! We had our windows and front door replaced and could not be happier. The whole process from sales to installation was very easy and painless. Everyone was very informative and professional plus the final product looks great. We would highly recommend Pinnacle to anyone looking for new windows and doors.
Wow! What a fabulous company to do business with! This was hands down, one of the best contractor experiences we have had in a very long time. With a focus on quality, integrity and customer service, Pinnacle Window & Siding is definitely a rare find in today's business environment. We experienced nothing short of professionalism from our first meeting with salesman John Fitzgerald, to the wonderful crew (Robert, Kevin and Steve) who couldn't have been more skilled, efficient and courteous, to the amazing owner Mr. Lee Fuller. We purchased the Okna Eco-Pro 600 Series windows and love them! Oh, and how many company owners today, take the time to call their customers before the end of the day to make sure that they are satisfied?!! Thank you Lee Fuller! Know that we appreciate your dedication to excellence! Wish we would have found you ten years ago!
I looked at a number of window companies and went with Pinnacle because I felt the product was quality and the pricing was fair. I had 16 windows replaced and was very impressed how quick the installation team removed the old windows, installed the new ones and cleaned up the site. Couldn't have asked for more.
We had a great experience with Pinnacle Windows. The sales team answered all our questions and made suggestions based on our needs. The installation team was exceptional. They were organized, very clean, and efficient. I would highly recommend Pinnacle Windows to anyone.
We just had 26 windows replaced by Pinnacle, and we could not be more pleased with the entire experience. We received quotes from several companies and chose Pinnacle because of the quality of the products they offer and the quality of the service they provide. They do all of their installations with their own staff and stand behind the windows and the work with a lifetime guarantee. We love the new windows - they have made a huge improvement in the comfort level in our house. Dennis was our salesman, and he walked us through several options, without a hard sell, and was very responsive through the entire process of getting a quote and placing the order. As soon as our windows were ready for installation, Robert called us and arranged the installation. He and Steve came with a crew and replaced our windows in one day. They handled everything, were very professional and conscientious, kept us informed as they went along, and took care of all the clean up, even hauling away all of our old screens. The most impressive thing is that there was an error in sizing on of our windows. They had received the wrong sized window. Robert noticed the error right away, did not touch that window, and thoroughly explained how they would order a new window and the timeline for getting it to us. We knew exactly what to expect, and as soon soon as the correct window came in (when he said it would), Robert came back and finished the installation. We will definitely recommend Pinnacle. The quality of the products and the work is excellent. Most impressively, they stand behind their work and they do what they say they will do, when they say they will do it.
After receiving several estimates on several custom windows and unique windows, we selected Pinnacle Windows and couldn’t be happier. Hector and team did a wonderful job with the installation, worked very hard, and were careful around furniture and landscaping. Lee was great with quoting and following up after the installation was complete. I will definitely use Pinnacle Windows again for our next window project.
Everyone at Pinnacle from the salesman, the management to the on site crew were all knowledgeable and professional throughout the process. They showed up on time, took care of the install professionally, cleaned up after they were done. An excellent experience all around. I would highly recommend them.
Choosing the right company to install windows or doors can be challenging. There are many manufacturers and installers, some heavily advertised. The quality of the products and—most importantly—the workmanship of the installers vary widely, so it is critical to make the right choice. After reading many reviews (like this one), we chose Pinnacle to replace our windows and doors, and we are happy that we did.The entire Pinnacle team is highly professional, and worked with us to ensure that we would be entirely satisfied with their work.• Lee Fuller visited our home to help us decide which window options to select. There was never any sales pressure. Instead, Lee explained the relative merits of different products, and which ones he thought offered the best value and best met our needs. We chose Okna windows, a top-rated manufacturer that guards its reputation by working only with top-quality installers. Pinnacle also offers the highly-rated Softlite windows, but after hearing our particular preferences, Lee suggested that Okna may be the best fit for us.• Rather than close the deal on the spot, Lee suggested that we think about the options over the weekend and contact him the following week with our preferences. The order was placed only after we had fully reviewed the different custom options.• After the order was placed, Nancy Stephens kept in contact with us to schedule prompt installation after delivery from the factory.• The installation team of Robert and Kevin Cole was outstanding. Robert is a meticulous craftsman, who took great care that our (37) windows were properly installed (no leaks), that the finished product was both beautiful and weatherproof, and that the original interior molding was undamaged. He patiently answered all my questions as he was performing his work. Installation of our large upper story windows required both strength and agility.• After seeing the superb workmanship of Robert and Kevin on our windows, we elected to have Pinnacle replace our doors, this time with the top-rated Provia products. Again, Lee visited us to help us select the best matches for our needs, and placed the order only after we had carefully reviewed the options. Soon after delivery from Provia, Robert and Kevin returned to give another demonstration of their outstanding craftmanship.
My window replacement project was handled professionally & in a timely manner. Nancy, the A.A. & Dennis, the Sales Rep. answered all of my questions & gave me the information I needed to make an informed decision. After talking with several companies I thought Pinnacle was the right choice & the Okna windows were the best product. Hector & Rafael removed my old windows, put in the new ones & cleaned up afterwards. They both worked very hard. I couldn't be more pleased with my new windows!
I was extremely impressed with the top notch professionalism received from this company. I would not hesitate to recommend them to anyone wanting a quality product installed professionally at a fair price.
I was very pleased with the experience with Pinnacle; from the first meeting with a salesman to the day my new windows were fully installed. I had read the 5 Star reviews online and now I am delighted to be giving them another one. The Pinnacle installation crew was efficient replacing 28 windows in my home and I feel like I got a high quality product for a fair price. A very professional company that I will be recommending to anyone I hear needing new windows.
I highly recommend Pinnacle Window & Siding Company for the replacement of windows. Mr. Lee Fuller is a man of integrity who stands by his word. Our salesman, Dennis, went the second mile to make every detail right including personally delivering window trim to better match our existing house trim. The quality of the windows is exceptional as well as the ease of cleaning the windows, opening them, and the safety lock feature. The installation crew, Horace and Raphael, were professionals who did an A+ job from installation to trim work to clean up. Integrity, honesty, professionalism, quality products and workmanship, standing by one's word, fairly priced...all describe Pinnacle Window & Siding Co.
We replaced all the windows on the front and side of our home. 26 windows total. This was a great experience start to finish. I got a detailed quote. With some specially shaped windows, it was a long lead time, but that was what I was hearing from all my quotes. The order came in on time, they showed up to install on time and worked hard to finish before a storm came in. They even double checked the caulk the next day to make sure everything had set properly and the storm had not caused any problems. They were very careful with my existing alarm contacts which made them easy to reconnect. They were very neat and cleaned up so well, I did not have to do any cleanup after they left at all. Steve, Robert and the whole crew were polite and professional. Quality windows and excellent service. I wish I had done this a long time ago.
Professional job very well done with no problems. The installers were outstanding and did the job quickly and efficiently.
I am extremely happy with Pinnacle and our new windows. I chose Pinnacle after talking with multiple window replacement companies (a couple recommended by other friends). I liked their window options the most and felt they would do a good job and stand behind their windows and work. They also had great reviews on Angie's List, etc., that gave me additional comfort. The Pinnacle salesman did a great job with showing me options and explaining all about the windows. We originally needed to replace a few windows but after choosing the windows, we decided to replace all of the windows in the house. It made a huge difference in the appearance of our home. The installers were amazing and very nice. They were very detail oriented in making sure the windows were in perfectly. They left all areas clean. They also left our alarm contacts just as we asked so they could be hooked up again by the alarm company. We were very impressed overall. All communications with this company have been great. I would highly recommend them.
We did a lot of research on windows before we selected the Soft - Lite Elements line. We then approached Pinnacle Window about installing them for our home. They were professional, courteous, and helpful every step of the way. They had a great attention to detail - so much so, that they even came through twice before the installation to confirm measurements and quality of install. This is a first rate company - their installation crew which included Robert and Stephen - were fantastic! They were hard workers, always friendly, and we were impressed with their installation expertise. Two big thumbs up and would highly recommend!
Very knowledgeable and professional throughout entire process. Followed up after sale to make sure we were highly satisfied with end product.
We recently had 23 windows installed by Pinnacle Window & Siding Co. and we could not have been more pleased with their professionalism and the quality of their work. From start to finish the entire crew exceeded our expectations and we would highly recommend them to our friends and family. It's rare to find a company that provides this level of customer service.
I research things to death when it comes to home improvement projects. I got 6 different company estimates (most inc Pinnacle came highly recommended from a FB message board I'm on). I chose Pinnacle (the Soft-Lite Bainbridge windows and the Heritage and Legacy doors) because of their installation warranty (smaller companies don't really have much of one), the quality (welded seams) and efficiency (energy star rated for south-central) of the window compared to the other brands, and the fact that they require no money down. The sales process was great. Dennis was very patient as I continued to research and ask a ton of questions. I was really nervous about them covering the exterior trim with the PVC aluminum trim coil but Dennis showed me the many colors available and I was able to find a color that matched my existing trim perfectly.As expected, it took awhile to get all 51 windows and 4 doors in but Dennis kept me updated throughout the wait. As soon as everything was in, I got the call that it was time to schedule and they were available that next week.For installation, it was a rainy week, but Pinnacle always communicated their plans so we always knew when to expect them and they always arrived on time. After 3 rain days and 3 work days, our windows and doors were installed. I was very impressed with how clean the guys kept the work area at the end of each day, and I really loved the look using the PVC aluminum trim coil over the exterior trim. We had some pretty crazy handyman work on some of our door frames but the guys did a great job of installing solid doors and they ensured all of our wired and wireless alarm connections were back in place. The guys even thought ahead and removed a wreath hanger from the old front door and had it waiting for me when I got home.Getting new windows is a huge endeavor but Pinnacle made it a very smooth process and we're extremely happy with the new look and feel of our home. If you are in the market for windows and/or doors, definitely call Pinnacle!
Pinnacle Window & Siding did a phenomenal job with our windows. Their staff is professional, knowledgeable, and quick to respond. Our sales agent, Dennis, was straight-forward and honest. A 30-year veteran in the industry, he can provide any and all answers. I went to great lengths to research and review many companies in the north Atlanta area prior to moving forward with Pinnacle. Not only do they offer top notch products, with the best install team, but their prices are very fair. I cannot say enough positive things about the entire process. They did an amazing job and the pictures do not do it justice.
Lee and his crews are professional and came highly recommended to me. I couldn't have been more pleased with the quality of product and how the installation went. The header of one of the windows was rotting from water seeping behind the rock because there was no weather barrier. They immediately notified me of the problem. They put the window in temporarily and are coming back out to permanently install later after I get the issue fixed. Great to work with. I highly recommend.
Areas Of Satisfaction - Quality of the installation work.
Pinnacle replaced all the wood windows in my house with Vinyl Bainbridge windows. Their salesmanTom Wright professionally answered all my questions and the installation crew of Sean and Jasondid a fabulous job in installing the new windows in my house. On completion of the job, the owner Lee Fullerpersonally called me to ensure that I was entirely satisfied with the job.
There are 2 important aspects when buying windows, the company installing/level of service they provide and the window itself.The service: Pinnacle was top notch from my first interaction with them to the the project being wrapped up. I got my appointment set up quickly and easily, Dennis showed up on time and was super easy to work with. He brought in sample units of the brands that I was considering and was open to all my questions. He was able to answer all my questions without issue and with NO PRESSURE TACTICS! I got my quote via email that night after Dennis left. I had some follow up questions which Dennis answered quickly and when it came time to sign on the dotted line, it was easily done via email. Steve came out to do follow up measurements, again he was on time for the final measurement and answered any questions I had. It took approximately 6 weeks from the time we finalized the contract to the install date, however Pinnacle would have been ready a week earlier, it just didn't fit my schedule as I as out of state. On install day Steve, Rob and Kevin were on site 5 minutes early and were ready to start the install. They made sure to give us time to move our vehicles so we wouldn't be blocked in while they worked. They went right to work removing the old windows and putting the new ones into place. They also cleaned as they went! They would remove the old window, take the old window pieces to the driveway where they kept them neatly stacked, installed the new units and then vacuumed the floor on the inside where they had worked. You could walk into the room behind them and look out the brand new window with no signs that it had literally just been installed. There was a 4th gentlemen that I didn't get to meet as he was outside doing the exterior trim work, he did a great job on the exterior work. When they were done with the install there was no clean up required on my part, there was also no painting or drywall repair required. I got to immediately enjoy my new windows! The guys even made sure not to crush any of the exterior plants around the front of our home, which was nice. After all was said and done, the owner of Pinnacle Windows - Lee - took the time to call me the next day to find out how everything went and to ensure that I was happy with installation and the product. These guys really are a class act. I have a couple doors which I will be having them replace when the time comes. I will be recommending Pinnacle to all of my neighbors and anyone reading this should definitely check them out. You will find prices that are lower than Pinnacle and you will find prices that are higher for sure, but you will be hard pressed to find someone that provides the service that these guys do at the price point that they do. Pinnacle has been in business for 30+ years with a great reputation, so no worry about warranty service!The Product: When you are buying windows the actual product is sometimes over looked as all the different window companies have different tactics for selling their products. It's important to look at the SHGC, VT and AL ratings of the windows. SHGC (Solar Heat Gain Coefficient) and AL (Air Leakage) are both important here in Georgia, the Okna and Soft Lite lines both have great numbers in that department. Okna and Soft Lite both also have great warranty, but you need to keep in mind that the windows warranty is only as good as the company installing the window. I personally had the Okna 500 series installed in my home. For the price offered by Pinnacle, it was an absolute no brainer!If you are looking for windows, give Pinnacle a call and let them take a look. They definitely get an A+ for their work on our project.
From initial contact to final install, Pinnacle was excellent! Everyone from Nancy at the office to Dennis taking initial measurements and providing a quote, to the Crew completing the install was courteous, knowledgeable, friendly, organized, efficient, and absolutely professional. Our experience could not have been better...
Comparing my windows to my neighbors windows, who recently had their replaced I am much more satisfied with my windows than theirs.
Our custom windows from Pinnacle are even better than we envisioned. Our home looks amazing and we are so pleased. The customer service was excellent. The old singled pane wood windows were damaged, so repair work was needed before replacing the windows. Then they capped with the repaired wood brick mold, window seals, and window nose. No maintenance now. Many of our windows went from a pair or three multiple windows to single large picture windows. Steve and Jason, the installers, were master craftsmen, trustworthy and they cleaned up at the end of each day. Two of our best friends from church recommended this company to us after their excellent experience. We will be passing on the same recommendation to other friends. Nancy, who runs the office, was a delight to talk with and kept us well informed during the whole process. She was very patient with our many shopping decisions. Our comfort level changed drastically. We don't feel a draft around our windows anymore and have noticed our home is quieter. Many companies we talked to each sell the same exact product, but Pinnacle's variety of replacement window manufactures, quality, and price for the money was better than competitors. We went with Okna 500 series.The owner, Lee Fuller, was helpful in answering our many questions and was very available. He was a please to talk to and very concerned about our total satisfaction. He even called after the job was complete to see if we had any concerns. We appreciate working with such a professional company with a high-quality products and a capable, personable team.
We have made numerous recommendations and will continue to do so!!
They delivered exactly what they said they were going to do.
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