Simply THE BEST !!
If anyone is considering replacing windows or doors.. You would make a Huge Mistake if you did cot Call them. at Pinnacle.. Classy/ clean /respectful / on time/ priced right/ convenient. Just simply one of the Best Companies we have ever hired to do a Job!!!!
Very satisfied and highly recommend.
We are beyond pleased with our experience with Pinnacle Window and Siding Co. We found them on Angie's List. They were narrowed down as 1 of 3 companies for estimates on our exterior door replacement project. All 3 requests were answered. 1 gave a bid without any dialogue with us about our needs (they asked us to measure the door ourselves), so they were easy to eliminate. 1 never responded again after our initial conversation. Only Pinnacle had a good telephone conversation with us, then promptly sent a sales representative (who arrived when scheduled), who was professional in appearance and in presentation, and who brought catalogs and discussed our options. He even helped us to save money by evaluating our current door hardware (handles, locks), and telling us that we did not need to purchase new hardware. During his appointment he provided a bid, and we immediately accepted - we felt that we were in good hands. Promptly an installation expert made and arrived for an appointment; he evaluated the project and took measurements. The door was made to order, and was available earlier than estimated. The installation team arrived exactly on time, and did a thoroughly professional job in installing our new exterior door. We were contacted the next day to evaluate our satisfaction - and the caller was the owner of the company. We had a very pleasant conversation, and while we were on the telephone the company emailed a $25 Starbucks gift certificate! We would use Pinnacle Window & Siding Co for any future project. As new homeowners in a new city, it was a wonderful start to this home ownership experience! (And by the way, this was a project in southeast Atlanta, an area of exciting, rapid growth and change; so many home improvement companies for other projects won't even bid in that area; 2 even stated, "we don't go there!" Pinnacle was not at all hesitant to do this job, in an area where homes are now selling for $400,000+ yet formerly was an area of primarily rental properties. Well done, Pinnacle, for serving all.)
Already recommended them to several of my neighbors.
Pinnacle Windows are a bit more expensive than their competitors but what you get in product and installation is worth the additional $$. The company is professional, honest, and a pleasure to deal with. You would not have known the installers were here doing the work and when they left everything was cleaned 100%.
I could not have been more satisfied with the product and the installation. I highly recommend Pinnacle.
They carry good quality products at a fair price and install them correctly. They are professionals.
Robert and his installation crew were up most professionals. Very satisfied with there workmanship. Robert will definitely finish up the rest of my windows in my house when the next time comes!!!
This was our 2nd time using Pinnacle Window &Siding Co. It was a great experience from the first meeting, scheduling and final install. The staff is professional and friendly. We are enjoying our beautiful new windows!
I spoke to at least 6 companies and Dennis Williams by far was the most knowledgeable and really listened to what I wanted and supplied me with options based on my requirements. The others pushed certain brands of windows and didn't listen to my needs.
Our only regret is not replacing our windows years ago.
Easily the nicest window company that we worked with in getting quotes for replacing 34 windows (we went with Okna Eco Pro 600). They were not pushy at all during the sales process and delivered exactly what we ordered without issues. The installation was professional and clean. The caulking job around windows was top notch, super clean and smooth lines. Our plantation shutters had to be removed for installation, and they reinstalled them perfectly. Just a wonderful job all around and great attention to detail. Pinnacle was also price competitive and did not try to sell us things we didn't need, unlike many of the other companies that gave us quotes. Keep up the good work!
We are extremely please with the professional work completed. The Sales process with John and the install by Hector and his team were first class. We are planning to complete 12 more windows with this company in late 2019.
Terrific experience with Pinnacle! Professional and knowledgeable about product. Communicated delivery details and installation schedule.
Pinnacle did a great job installing a new front door at my house. We love the build quality and look of it. And their quote was several thousand dollars less than another company we were also considering. There were a few minor hiccups during the process, but they worked with us to get those resolved. The owner of the company personally reached out to me to ensure that everything was done to my satisfaction. I really appreciated their professionalism and attentiveness.
We had a great experience with Pinnacle. These guys are the best! We had our windows and front door replaced and could not be happier. The whole process from sales to installation was very easy and painless. Everyone was very informative and professional plus the final product looks great. We would highly recommend Pinnacle to anyone looking for new windows and doors.
Wow! What a fabulous company to do business with! This was hands down, one of the best contractor experiences we have had in a very long time. With a focus on quality, integrity and customer service, Pinnacle Window & Siding is definitely a rare find in today's business environment. We experienced nothing short of professionalism from our first meeting with salesman John Fitzgerald, to the wonderful crew (Robert, Kevin and Steve) who couldn't have been more skilled, efficient and courteous, to the amazing owner Mr. Lee Fuller. We purchased the Okna Eco-Pro 600 Series windows and love them! Oh, and how many company owners today, take the time to call their customers before the end of the day to make sure that they are satisfied?!! Thank you Lee Fuller! Know that we appreciate your dedication to excellence! Wish we would have found you ten years ago!
I looked at a number of window companies and went with Pinnacle because I felt the product was quality and the pricing was fair. I had 16 windows replaced and was very impressed how quick the installation team removed the old windows, installed the new ones and cleaned up the site. Couldn't have asked for more.
We had a great experience with Pinnacle Windows. The sales team answered all our questions and made suggestions based on our needs. The installation team was exceptional. They were organized, very clean, and efficient. I would highly recommend Pinnacle Windows to anyone.
We just had 26 windows replaced by Pinnacle, and we could not be more pleased with the entire experience. We received quotes from several companies and chose Pinnacle because of the quality of the products they offer and the quality of the service they provide. They do all of their installations with their own staff and stand behind the windows and the work with a lifetime guarantee. We love the new windows - they have made a huge improvement in the comfort level in our house. Dennis was our salesman, and he walked us through several options, without a hard sell, and was very responsive through the entire process of getting a quote and placing the order. As soon as our windows were ready for installation, Robert called us and arranged the installation. He and Steve came with a crew and replaced our windows in one day. They handled everything, were very professional and conscientious, kept us informed as they went along, and took care of all the clean up, even hauling away all of our old screens. The most impressive thing is that there was an error in sizing on of our windows. They had received the wrong sized window. Robert noticed the error right away, did not touch that window, and thoroughly explained how they would order a new window and the timeline for getting it to us. We knew exactly what to expect, and as soon soon as the correct window came in (when he said it would), Robert came back and finished the installation. We will definitely recommend Pinnacle. The quality of the products and the work is excellent. Most impressively, they stand behind their work and they do what they say they will do, when they say they will do it.
After receiving several estimates on several custom windows and unique windows, we selected Pinnacle Windows and couldn’t be happier. Hector and team did a wonderful job with the installation, worked very hard, and were careful around furniture and landscaping. Lee was great with quoting and following up after the installation was complete. I will definitely use Pinnacle Windows again for our next window project.
Everyone at Pinnacle from the salesman, the management to the on site crew were all knowledgeable and professional throughout the process. They showed up on time, took care of the install professionally, cleaned up after they were done. An excellent experience all around. I would highly recommend them.
Choosing the right company to install windows or doors can be challenging. There are many manufacturers and installers, some heavily advertised. The quality of the products and—most importantly—the workmanship of the installers vary widely, so it is critical to make the right choice. After reading many reviews (like this one), we chose Pinnacle to replace our windows and doors, and we are happy that we did.The entire Pinnacle team is highly professional, and worked with us to ensure that we would be entirely satisfied with their work.• Lee Fuller visited our home to help us decide which window options to select. There was never any sales pressure. Instead, Lee explained the relative merits of different products, and which ones he thought offered the best value and best met our needs. We chose Okna windows, a top-rated manufacturer that guards its reputation by working only with top-quality installers. Pinnacle also offers the highly-rated Softlite windows, but after hearing our particular preferences, Lee suggested that Okna may be the best fit for us.• Rather than close the deal on the spot, Lee suggested that we think about the options over the weekend and contact him the following week with our preferences. The order was placed only after we had fully reviewed the different custom options.• After the order was placed, Nancy Stephens kept in contact with us to schedule prompt installation after delivery from the factory.• The installation team of Robert and Kevin Cole was outstanding. Robert is a meticulous craftsman, who took great care that our (37) windows were properly installed (no leaks), that the finished product was both beautiful and weatherproof, and that the original interior molding was undamaged. He patiently answered all my questions as he was performing his work. Installation of our large upper story windows required both strength and agility.• After seeing the superb workmanship of Robert and Kevin on our windows, we elected to have Pinnacle replace our doors, this time with the top-rated Provia products. Again, Lee visited us to help us select the best matches for our needs, and placed the order only after we had carefully reviewed the options. Soon after delivery from Provia, Robert and Kevin returned to give another demonstration of their outstanding craftmanship.
My window replacement project was handled professionally & in a timely manner. Nancy, the A.A. & Dennis, the Sales Rep. answered all of my questions & gave me the information I needed to make an informed decision. After talking with several companies I thought Pinnacle was the right choice & the Okna windows were the best product. Hector & Rafael removed my old windows, put in the new ones & cleaned up afterwards. They both worked very hard. I couldn't be more pleased with my new windows!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pinnacle Window & Siding Co as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys