Great experience overall, definitely recommend these guys!
Working with PHI on our deck and porch was a terrific experience. The entire PHI team was professional, courteous, and helpful at every step of the way. On top of that, the finished product exceeded our expectations. PHI’s sales team helped us improve the design of our project significantly, helped us maximize the use of space, and delivered a project that really brought our final vision to life.
Areas Of Satisfaction - Having a month-long construction project completed during the pandemic means you really get to know the construction team, and the PHI Team is—by far—the most professional crew I’ve ever hired. They were kind to my kids, my dog, and my property. The deck and porch are also just phenomenal. We’re so pleased with the workmanship and design.
I was dazzled by PHI Decks' speed, efficiency, and craftmanship! As a former contractor, I couldn't believe how quickly they were able to get the build done without any drop in quality. Everyone who worked at our house was friendly, professional, and skillful, and our deck has gone from an eyesore to a showpiece!
We had a great experience working with PHI Decks! They were knowledgeable, listened to our ideas but also brought their ideas and recommendations to the table. They had great communication and a friendly and professional crew. The finished product was high quality and just what we were hoping for. We would definitely work with them again!
Quality construction, professional installation, very pleased with the results. I recommend PHI Decks
Areas Of Satisfaction - The quality of the design and installation of the deck. It is a very well built.
Areas Of Satisfaction - I was very satisfied with the timing and communication throughout the entire project.
Recognized Excellence - Phil was great to work with!
Areas Of Satisfaction - Very professional and were able to rebuild our deck structure and new deck even though it was a very difficult project. It looks great!
Areas Of Satisfaction - The speed and quality with which the project was completed. All people with PHI decks were exceptional as well.
Love our new deck. We were happy with the planning process and seeing our deck completed just like the renderings. Our neighbors want a PHI deck too!
PHI has been the best contractor I've ever worked with. The guys took great pride in their work, the craftsmanship was top notch, they clearly enjoyed working with each other. Communications was exceptional and they were very careful to honor Covid precautions. I can't recommend PHI highly enough. I wish they did kitchen remodels...! I just hope we can find a remodeling contractor that is as good as PHI has been for our custom deck.
Areas Of Satisfaction - I was amazed at the capabilities of the build crew and their willingness to go above/beyond in terms of integrating my deck with the rest of the house
We had an excellent experience with PHI Decks. Phil was knowledgeable and clear about our options and very professional in delivery and execution of contract with clearly communicated expectations for what to expect during install. The deck was installed on time by a professional crew that maintained a clean job site. We are so happy with our new, solid, beautiful deck!
The team at PHI does an amazing job. This is the second time we've had them work on a project for our house. Each time they kept the worksite meticulous and safe.
Areas Of Satisfaction - Quality and timeliness . Wow it went up so fast! Everytime I look at the deck I'm reminded that they gave 110% on the job . It's beautiful.
Additional Comments - Thanks again for working with us on this project. It's everything we wanted and you blew us away with the quality of craftmenship . We will absolutely be recommending your team to everyone we know.
Recognized Excellence - I would like to recognize the installation crew for their exceptional service. They did a wonderful job!
We are so happy with our two decks! Brian was awesome to work with, and extremely patient as we made our final decisions on materials. The team did a great job installing over our existing structure and replacing any boards, taking great care in keeping the space clean, and even consulted with us on ideas to maximize space around our stairs. This project couldn't have come at a better time, as we've used the space nearly every day - making our stay at home feel more like an escape during this pandemic. The space provided us the ability to host an outdoor bridal shower, birthdays and other socially distanced events. It's easily become our favorite outdoor living space. We've already recommended PHI to several of our neighbors!
Areas Of Satisfaction - Really appreciated Brian's low pressure approach, and willingness to answer our questions, consult on different options and give us various price options. The fact he came in person 3 or 4 times with samples proves his commitment. His friendliness and knowledge won the business; his responsiveness and talent of his team has made us a customer for life.
Our whole family is enjoying our new porch and deck. Everyone who comes over to see it is impressed.
Friendly service, competitive pricing, and a quality build. PHI Decks was great to work with and we couldn't be happier with our new deck.
Areas Of Satisfaction - Tim was friendly and responsive to our many questions during the planning process. Also, the deck turned out great.
This is the second deck that PHI has designed and built for us. The first time we dealt with Phil and PHI the experience was smooth and uneventful and the end result exceeded our expectations. It only made sense that we would work with PHI on our second deck. Once again we had the pleasure and privilege of coordinating the project with Phil. Everything was as perfect as the first time. Phil is extremely knowledgable and kept us well-informed throughout the project. Everyone communicated frequently and effectively. There were no surprises. PHI Decks originally stated that the deck would be finished the second week in June. I'm pleased to say that they finished it a week early which gave us more time to enjoy it. Let's face it....PHI isn't the cheapest deck contractor. But I didn't want "cheap". You get what you pay for. PHI used the best materials and completed the deck quickly, professionally and precisely. I am proud to be able to recommend PHI Decks to my friends and neighbors.
Problem Resolution - I would like to say that they addressed and resolved problems, but due to their expertise there weren't any problems.
Value - Let's face it....PHI isn't the cheapest deck contractor. But I didn't want "cheap". You get what you pay for. PHI used the best materials and completed the deck quickly, professionally and precisely.
Additional Comments - All I can say is....Thank you!
This crew was great to work with! This was my first time installing a deck, so I had an overwhelming amount of questions that were handled quickly and professionally.
Very pleased with our new deck.
Areas Of Satisfaction - Deck and porch turned out great. Brian spent the time going through many different scenarios to come up with a final product we were seeking.
The whole PHI team was amazing, from the design concept of our screen porch to the quality of work. Even the sub contractors they had do the stonework, electrical, and painting were incredible. They clearly value quality, and they were always friendly and polite guys, which is a bonus to their work. Neighbors, friends and family are all so impressed and we love the porch. Cannot recommend them enough!
Recognized Excellence - Phil was so great at managing everything, and we interacted with him the most. Always providing updates throughout the process or giving a quick call. I think our email chain is almost 100 messages long. Really appreciated everything! All the guys that came out and worked were polite, clean, friendly - Tim, Eric and everyone were definitely exceptional at what they do!
Additional Comments - Thanks guys, porch is amazing, we use it every day, even when it snowed!
I hadn't planned on replacing my deck this year but our support posts had structural damage. PHI was very knowledgeable and worked with me on how to make my deck safe, last a long time and not break the bank. I'm very happy with the work and would recommend PHI Decks to anyone looking to replace.
Very happy with the quality of the work and responsiveness when I had questions/concerns. Highly recommended.
Now that PHI Decks has disassociated themselves from Wade Timm I can feel good about recommending them to a friend.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PHI Decks as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys